Growth
Billed annually$19 /agent/month
- Ticketing
- customer portal
- reports
Ideal for small businesses. The pricing page lists this as the entry plan and shows it as billed annually.
Freshdesk Pricing, Plans, and Availability
#1 in HelpdeskHelpdesk software for ticketing, automation, self-service, and multichannel customer support.
Pricing at a glance
Freshdesk’s pricing is built for teams that want a straightforward helpdesk plan they can start on quickly and expand as support volume grows. The published pricing page shows three core tiers billed annually, starting with Growth for teams that need ticketing, a customer portal, and reports, then Pro for organizations that need more customization and routing, and Enterprise for teams that want deeper governance and security controls. Freshworks also offers a free program for 1–2 agents for 6 months, which makes it easier for very small teams to test the platform before committing. For buyers evaluating total cost, the clearest variable is agent count: the plans are priced per agent per month, so adding users scales spend predictably. There is also a usage-based AI component to consider, because Freddy AI Agent sessions are included up to a point on higher plans and can then be purchased in packs. The result is a pricing structure that mixes subscription predictability with optional AI usage expansion, rather than forcing every team into the same bundle.
◇ Pricing model
Tiered per-agent subscription pricing billed annually, plus free-program access for 1–2 agents for 6 months and usage-based AI session add-ons.
↻ Billing notes
The published Freshdesk pricing page shows monthly and annually tabs, but the listed plan prices are presented as billed annually. Freshdesk offers a free trial and states that no credit card is required. The page also says the free program provides $0 for 1–2 agents for 6 months, and it notes that cancellations have no fees and take effect at the end of the term.
Evidencefreshworks.com ↗freshworks.com ↗
Plans and pricing
3 tiersPro
Billed annually$55 /agent/month
- Customized support portals
- custom objects
- advanced ticketing
- custom reporting
- different routing mechanisms
Marked as the most popular plan on the pricing page. The page also includes 500 Freddy AI Agent sessions with Pro.
Enterprise
Billed annually$89 /agent/month
- Audit logs
- approval workflows
- skills-based assignments
- additional security features
Top published plan on the pricing page. The page also includes 500 Freddy AI Agent sessions with Enterprise.
Evidencefreshworks.com ↗
Add-ons and extras
Freddy AI Agent sessions
$49 per 100 sessionsAdditional AI agent sessions can be purchased in packs. The pricing page says the first 500 sessions are included with Pro and Enterprise, and extra sessions are sold in session packs.
Evidencefreshworks.com ↗
What buyers actually pay
A small business wants to start with core helpdesk features and keep upfront costs low.
Expected cost$19 per agent per month, billed annually.Number of agentsNeed for ticketing, portal, and reports
A growing support team needs advanced routing, reporting, and customization.
Expected cost$55 per agent per month, billed annually.Number of agentsAdvanced ticketing needsCustom reporting and support portals
An enterprise support organization needs security controls and governance features.
Expected cost$89 per agent per month, billed annually.Number of agentsSecurity requirementsAudit and approval workflows
Evidencefreshworks.com ↗
Pricing FAQ
Yes. Freshdesk says you can try it free, and the FAQ states that the 14-day free trial gives you access to the Enterprise plan. The pricing page also says no credit card is required. If you decide not to continue, your account is suspended after the trial period ends.
No. The pricing FAQ says Freshdesk is a pay-as-you-go service and explicitly states that there are no cancellation fees. It also says cancellation takes effect only after the end of your term. That means you can stop future billing without an extra penalty.
Freshdesk says the first 500 Freddy AI Agent sessions are included with Pro and Enterprise, and additional sessions can be purchased separately. The pricing page lists the add-on at $49 per 100 sessions. The FAQ also says the validity of additional session packs matches your payment cycle.
Evidencefreshworks.com ↗