Cloud helpdesk and customer support platform for ticketing, automation, and self-service.
Freshdesk’s public pricing is straightforward: the product is sold as a tiered, per-agent helpdesk subscription with annual billing shown on the official pricing pages, plus a free trial and a few metered add-ons. For buyers comparing plans, the clearest public entry point is Growth at $19 per agent per month billed annually on the standard Freshdesk page, with Pro and Enterprise priced higher for teams that need more advanced routing, reporting, security, and admin controls. Freshdesk also publishes a separate Freshdesk Omni pricing page for omnichannel support, which follows the same tiered model but with higher seat prices because it bundles broader channel coverage and AI-centric capabilities.
From a procurement perspective, the important thing is that the list price is not the only spend driver. The official pages show consumption-based charges for Freddy AI Agent sessions, day passes, and Connector app tasks, and they also identify Freddy AI Copilot as an add-on for higher tiers. That means buyers should evaluate both the base seat cost and any expected usage overages before committing. Freshdesk’s public FAQ also says there are no cancellation fees, upgrades can happen instantly, and downgrades or cancellations take effect at term end, which is helpful for teams that want predictable contract behavior without hidden exit penalties.
Tiered per-agent subscription pricing with annual billing shown publicly; trial available; some AI and pass-based add-ons are metered.
The official Freshdesk pricing page shows annual billing for the published per-agent rates and offers a 14-day free trial. The page explicitly says users can pay by credit card to continue after the trial, that upgrades can happen instantly, and that downgrades or cancellations take effect at the end of the term. It also states there are no cancellation fees and describes Freshdesk as a pay-as-you-go service. Public seat minimums are not clearly disclosed on the provided documents, so minimum purchase requirements should be treated as not publicly disclosed.
5,000 collaborators included. First 500 sessions are included for Freddy AI Agent; after that, Freddy AI Agent is $49 per 100 sessions. Day passes are $2 per pass and Connector app tasks are $80 per 5,000 tasks.
5,000 collaborators included. Freddy AI Copilot is listed as $29 per agent annually. Day passes are $7 per pass and Connector app tasks are $80 per 5,000 tasks.
Freddy AI Copilot is listed as $29 per agent annually. Day passes are $12 per pass and Connector app tasks are $80 per 5,000 tasks.
First 500 AI sessions included. Freddy AI Agent is $49 per 100 sessions.
No public usage cap disclosed on the provided page beyond shared feature tables and AI add-on references.
No public usage cap disclosed on the provided page beyond shared feature tables and AI add-on references.
Metered AI usage add-on. The official pricing page says the first 500 sessions are included before the per-100-session charge applies.
Paid add-on listed for Pro and Enterprise on the official pricing page.
Add-on pricing shown on the Growth tier for temporary access or usage expansion.
Add-on pricing shown on the Pro tier for temporary access or usage expansion.
Add-on pricing shown on the Enterprise tier for temporary access or usage expansion.
Usage-based add-on listed alongside multiple tiers on the official pricing page.
A small support team that just needs core ticketing and a shared inbox
Expected cost$19 per agent per month, billed annually, plus any usage-based add-ons you choose to activate.A growing team that needs custom reporting, routing, and multilingual support
Expected cost$55 per agent per month, billed annually, with optional add-ons on top.An enterprise support organization needing advanced security and governance
Expected cost$89 per agent per month, billed annually, plus usage-based or AI add-ons where relevant.A buyer evaluating omnichannel Freshdesk Omni instead of the standard Freshdesk helpdesk
Expected cost$29, $79, or $119 per agent per month billed annually depending on tier, plus metered AI sessions if usage exceeds the included amount.Yes. The official pricing page says Freshdesk includes a 14-day free trial. It also says you get access to the Enterprise plan during the trial. If you choose to continue after the trial, you pay by credit card.
Yes, several Freshdesk tiers are publicly listed on the official pricing pages. The standard Freshdesk page shows Growth, Pro, and Enterprise, and the Freshdesk Omni page lists its own Growth, Pro, and Enterprise tiers. Some add-ons are also publicly priced, such as Freddy AI Agent, Freddy AI Copilot, day passes, and Connector app tasks.
The provided pricing pages publicly show annual billing for the listed prices. The standard Freshdesk page labels the core tiers as billed annually, and the Freshdesk Omni page does the same. A separate public source also lists Freshdesk pricing starting at $19 per month, but the official tier pages you supplied display the annual-billed price format.
The official Freshdesk pricing FAQ says there are no cancellation fees. It also says Freshdesk is a pay-as-you-go service and that cancellation takes effect at the end of the term. That means buyers should expect to keep service through the paid term, but not pay an extra cancellation penalty.
