Free plan
Free$0
- Up to 3 users
- Kanban views
- Email templates
- Built-in phone
- Live chat
- 24x5 support
Designed for small teams of up to 3 users. No credit card required.
Freshsales Pricing, Plans, and Availability
#7 in CRMBest for mid-market B2B companies wanting industry-specific lead segmentation
Pricing at a glance
◇ Pricing model
Per-user subscription with annual billing on paid plans; free plan available for up to 3 users.
↻ Billing notes
Freshsales offers a 21-day free trial and states that no credit card is required to start. The official pricing page lists Growth, Pro, and Enterprise as billed annually, while the plan selector shows Monthly and Annually labels. The FAQ says that after the trial expires, you can select a plan and pay by credit card to continue using the product. Freshsales also notes that 500 AI agent sessions are included with all paid plans once per account, and additional bot sessions can be purchased with the AI agent add-on, with validity aligned to the payment cycle.
Evidencefreshworks.com ↗freshworks.com ↗
Plans and pricing
4 tiersGrowth
Billed annually$9/user/month
- Kanban View for Contacts, Accounts, and Deals
- Contact Lifecycle Stages
- Built-in Chat, Email, & Phone
- Email Templates
- Custom Fields
- Basic Workflows
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels.
Pro
Billed annually$39/user/month
- Everything in Growth
- Contact Scoring by Freddy AI
- Custom Sales Activities
- Advanced custom fields
- Auto-assignment Rules
- Territory Management
Ideal for growing and mid-sized businesses requiring advanced capabilities and AI assistance.
Enterprise
Billed annually$59/user/month
- Everything in Pro
- Field-level Permissions
- Custom Modules
- Forecasting Insights by Freddy AI
- Workflows for Custom Modules
- Sandbox
Designed for mid to large-sized businesses needing advanced customization and governance capabilities.
Evidencefreshworks.com ↗
Add-ons and extras
Configure, Price, Quote (CPQ)
Available as an add-onGenerate branded documents like invoices, quotes, onboarding documents, and contracts.
Freddy AI Agent
Buy additional Freddy AI agent session packsAdditional session packs let you engage with customers across channels seamlessly.
Evidencefreshworks.com ↗
What buyers actually pay
A small team starting with basic pipeline management
Expected cost$0 for up to 3 users on the free plan, then $9/user/month billed annually when moving to Growth.number of usersneed for built-in chat, email, and phoneannual billing choice
A growing sales team that wants AI-assisted selling and multiple pipelines
Expected cost$39/user/month billed annually on Pro.user countAI features such as Freddy AI scoring and email assistanceadvanced workflows and custom reportsmultiple sales pipelines
A mid-market company needing governance and customization
Expected cost$59/user/month billed annually on Enterprise, plus any add-ons such as CPQ or Freddy AI Agent sessions.user countfield-level permissionscustom modulessandbox and audit logsadd-on purchases
Evidencefreshworks.com ↗
Pricing FAQ
Yes. Freshsales says it offers a 21-day free trial, and the page notes that no credit card is required to start. The FAQ explains that when you sign up, you get access to the fully-loaded CRM for 21 days. If you do not continue after the trial ends, your account is suspended.
The official pricing page lists the Growth, Pro, and Enterprise plans as billed annually. The page also shows Monthly and Annually toggles, but the published tier prices in the supplied pricing text are shown for annual billing. Buyers should verify the billing option they select during checkout.
Freshsales lists CPQ as an add-on and describes it as a way to generate branded documents such as invoices, quotes, onboarding documents, and contracts. It also lists Freddy AI Agent, which lets you buy additional session packs for customer-facing AI interactions. These add-ons are separate from the core Growth, Pro, and Enterprise plans.
Evidencefreshworks.com ↗freshworks.com ↗