Starter
Billed annually$25 /seat/mo
- Shared inbox and ticketing
- AI Topics
- Up to 10 automation rules
- Basic analytics
- No-code public knowledge base
Up to 10 seats; single-channel support for Email, Front Chat, or SMS.
Front Pricing, Plans, and Availability
#7 in Helpdeskby Front · front.com ↗
Customer operations platform with shared inboxes, ticket workflows, and collaboration features.
#7HelpdeskMid-market
Pricing at a glance
◇ Pricing model
Seat-based subscription with annual billing shown on the pricing page; add-ons are sold separately.
↻ Billing notes
The pricing page shows annual billing and a 24% savings callout. Front offers a free 14-day trial, and the page says no credit card is required to start, continue, or complete the trial. The FAQ also says onboarding packages are required for contracts over $25k, and annual customers with a total contract value over $12K can pay by wire transfer or ACH. Plans are assigned at the organization level, and seats cannot be combined across multiple plans.
Evidencefront.com ↗
Plans and pricing
3 tiersProfessional
Billed annually$65 /seat/mo
- Omnichannel support
- Macros
- Advanced analytics
- Multiple workspaces
- SSO and SCIM
Up to 50 seats; supports multiple channel types.
Enterprise
Billed annually$105 /seat/mo
- Smart rules
- Unlimited rules and macros
- Multi-language knowledge base
- Custom roles and permissions
- AI Copilot, QA, and CSAT included
No published seat cap on the pricing page.
Evidencefront.com ↗
Add-ons and extras
Autopilot
Starting at $0.05 /conversationFront AI’s omnichannel agent is priced per conversation and is available as an add-on.
Copilot
$20 / seat / monthReal-time AI assistant available as an add-on, or included in Enterprise.
Smart QA
$20 / seat / monthAutomated, AI-powered QA available as an add-on, or included in Enterprise.
Smart CSAT
$10 / seat / monthAI-inferred customer satisfaction scoring available as an add-on, or included in Enterprise.
Smart QA + Smart CSAT bundle
$25 / seat / moBundle pricing for complete performance insights.
Native WhatsApp Channel
Meta-billed WhatsApp costs + 20% admin feePaid add-on available on Professional and Enterprise.
API Rate Limit Increase
$200 per 100 API requests/min per monthIncrease your API rate limit; available on all plans.
Evidencefront.com ↗
What buyers actually pay
A small support team that needs shared inboxes, ticketing, and basic reporting without omnichannel complexity.
Expected costAt least $25 per seat per month, billed annually.Starter planSeat countPossible AI add-ons
A growing team that needs omnichannel support, multiple workspaces, and stronger reporting.
Expected costAt least $65 per seat per month, billed annually.Professional planSeat countPossible AI add-onsPossible onboarding or service add-ons
A large organization that wants AI features included in the core package and custom roles.
Expected costAt least $105 per seat per month, billed annually.Enterprise planSeat countAI features included vs. purchased separately on lower plansPossible service add-ons
Evidencefront.com ↗
Pricing FAQ
Yes. Front says it offers a free 14-day trial. The pricing page also says you can get started without a credit card. Front states that you do not need a credit card to start, continue, or complete your trial.
Front’s pricing page presents the published plan prices under annual billing. It also includes a savings note that says customers can save 24% by billing annually. The page does not show a public monthly list price for the core plans.
Yes. Front lists several paid add-ons, including AI products, a Native WhatsApp Channel, and API rate limit increases. The pricing page also references service add-ons for Professional and Enterprise plans, which means the final cost can be higher than the base seat price if your team needs more functionality or implementation help.
Yes, but Front limits this option. The pricing page says you can pay by wire transfer or ACH if you purchase annually and the total contract value is over $12K. It also directs buyers to contact Front to update the payment method.
Evidencefront.com ↗