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Gladly Pricing, Plans, and Availability

#13 in Customer Service Management

by Gladly · gladly.ai ↗

Customer service platform centered on a lifelong customer record and omnichannel support.

#13Customer Service Management#16HelpdeskMid-market
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Pricing at a glance

Gladly’s pricing, based on the supplied documents, is best described as enterprise-style and partially quote-driven rather than fully self-serve. The clearest public references show annual per-hero packages with seat minimums, plus a separate usage-based Sidekick add-on for AI-assisted conversations. That means the list price is only the beginning of the buying conversation: seat commitments, annual billing, and volume commitments all shape the real spend. For teams comparing support platforms, Gladly’s model appears designed for organizations that want voice, omnichannel support, and a unified customer view under a contract-oriented structure. Some third-party references also list monthly per-user cloud prices, but those materials do not provide enough detail to confirm whether they reflect current public list pricing or a different packaging view. If you are evaluating Gladly, the practical takeaway is simple: plan around annual commitments and request a quote for the exact configuration you need.

◇ Pricing model

Quote-based enterprise pricing with annual per-hero plans and usage-based add-ons; some third-party references also list minimum seat commitments and annual billing.

↻ Billing notes

The supplied sources point to annual billing for the Hero and Superhero packages, with minimum commitments of 10 heroes and 45 heroes respectively. A separate reference lists monthly per-user cloud pricing for two plans, but does not provide enough detail to confirm whether these are current public list prices or bundled enterprise references. Gladly is also described as having quote-based pricing and no add-on surprises in comparison material, while Sidekick is usage-based at $0.60 per assisted conversation with a minimum volume commitment.

Plans and pricing

5 tiers

Hero Package

Billed annually
$180 per hero per month
  • Voice capabilities
  • Multi-channel communication
  • Unified customer view
  • People Match
  • Centralized knowledge base
  • Real-time and historical reporting

Minimum of 10 heroes.

Superhero Package

Billed annually
$210 per hero per month
  • Voice capabilities
  • Custom reporting
  • 99.9% uptime
  • Premium support

Minimum of 45 heroes.

Task Based

Monthly
$38.00 per month per user

Cloud pricing; included feature set not publicly detailed in the supplied text.

Customer Facing

Monthly
$150.00 per month per user

Cloud pricing; included feature set not publicly detailed in the supplied text.

Sidekick

Usage-based
$0.60 per assisted conversation
  • Hero AI for personalized self-service
  • AI-assisted communication

Minimum volume commitment applies.

Add-ons and extras

Sidekick

$0.60 per assisted conversation

A usage-based AI feature that adds Hero AI for personalized self-service and AI-assisted communication. The supplied source says it requires a minimum volume commitment.

Hidden and indirect costs

Worth budgeting for
⚠  The supplied documents indicate that Gladly’s pricing may include minimum seat commitments and minimum volume commitments, which can raise entry cost even before usage grows. One third-party reference also describes quote-based tiers and add-on structures, suggesting buyers may need to engage sales for full pricing and packaging details rather than relying on a public checklist alone.

What buyers actually pay

A growing support team wants a public starting point for core agent seats with voice and omnichannel support.

Expected cost$180 per hero per month, billed annually, with a minimum of 10 heroes.
Number of heroes/seatsAnnual commitmentVoice capabilitiesOmnichannel usage

A larger team needs premium support, custom reporting, and higher entry volume.

Expected cost$210 per hero per month, billed annually, with a minimum of 45 heroes.
Number of heroes/seatsAnnual commitmentCustom reportingPremium support

A team wants AI-assisted self-service or assisted conversations on top of the platform.

Expected cost$0.60 per assisted conversation plus a minimum volume commitment.
Number of assisted conversationsMinimum volume commitmentAI-assisted communication

Pricing FAQ

No public self-serve pricing page is shown in the supplied text. The available sources instead point to annual per-hero packages, usage-based Sidekick pricing, and pricing references that look quote-based or third-party sourced. If you need exact packaging, the safer interpretation from these documents is that Gladly likely expects buyers to contact sales for a complete quote.

The supplied sources mention Hero Package at $180 per hero per month billed annually, Superhero Package at $210 per hero per month billed annually, and Sidekick at $0.60 per assisted conversation. Another reference lists Task Based at $38.00 per month per user and Customer Facing at $150.00 per month per user. Because the sources are mixed, buyers should treat the exact current plan structure as partially disclosed rather than fully verified from an official pricing page.

Yes, the supplied text explicitly mentions a minimum of 10 heroes for the Hero Package and a minimum of 45 heroes for the Superhero Package. The Sidekick feature also requires a minimum volume commitment, although the exact threshold is not disclosed in the supplied documents. Those minimums can materially affect the real starting spend for a buyer.

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