by Gorgias · gorgias.com ↗
Help desk and customer service platform focused on e-commerce support automation and ticket handling.
Usage-based helpdesk pricing by billable ticket, with separate add-on pricing for AI Agent and optional Voice/SMS add-ons; Enterprise is quote-only.
Gorgias offers monthly billing on Starter and annual billing discounts on Basic, Pro, and Advanced. The official pricing page shows monthly-equivalent prices alongside annual billed totals for those higher tiers. The public page also states a 7-day free trial with no credit card required, and the blog pricing breakdown says annual billing saves up to 17% on eligible plans. Starter is shown as monthly billing only, while Enterprise is quote-only and requires a sales call.
Billed monthly; overage is $0.40 per ticket past the included limit. AI Agent add-on is priced separately at $30/mo plus $1.50 per automated interaction past its limit.
Public pricing page shows a monthly equivalent of $90/mo and annual billing of $924 billed annually. Overage is $0.40 per ticket past the included limit. AI Agent add-on is priced separately at $27/mo plus $1.50 per automated interaction past its limit.
Public pricing page shows a monthly equivalent of $550/mo and annual billing of $5,652 billed annually. Overage is $0.36 per ticket past the included limit. AI Agent add-on is priced separately at $171/mo plus $1.50 per automated interaction past its limit.
Public pricing page shows a monthly equivalent of $1,430/mo and annual billing of $14,724 billed annually. Overage is $0.36 per ticket past the included limit. AI Agent add-on is priced separately at $477/mo plus $1.50 per automated interaction past its limit.
For teams over 5,000 conversations a month with complex security, compliance, or integration needs. Public page says to talk to sales and book a 30-minute call.
AI Agent is included on every plan conceptually, but pricing page shows separate add-on charges for each tier, plus a $1.50 fee per automated interaction past the included limit. Gorgias says it is pay only when it resolves a conversation.
The pricing page says Voice and SMS can be added to any plan, and pricing scales with call and text volume. The page does not publish a standalone Voice add-on amount in the provided text.
The pricing page says Voice and SMS can be added to any plan, and pricing scales with call and text volume. The page does not publish a standalone SMS add-on amount in the provided text.
A small ecommerce brand wants to test Gorgias with light support volume and no annual commitment.
Expected cost$40/mo plus overages if the team exceeds 50 tickets in a month.A growing store wants a lower annual rate and can work within 300 monthly tickets.
Expected cost$77/mo billed annually, or $924 billed annually, plus overages beyond 300 tickets.A scaling support team wants unlimited agents and a larger ticket allowance.
Expected cost$471/mo billed annually, or $5,652 billed annually, plus overages beyond 2,000 tickets.A high-volume ecommerce brand needs advanced automation and premium support.
Expected cost$1,227/mo billed annually, or $14,724 billed annually, plus overages beyond 5,000 tickets.An enterprise buyer needs custom security, compliance, or integration terms.
Expected costNot publicly disclosed; quote only.No, the public pricing page says Helpdesk scales from 50 to 5,000 tickets a month and is never priced per agent. Instead, cost is tied to billable ticket volume and the plan you choose. The plan tables also show user seat counts, but the core pricing model is ticket-based rather than seat-based.
Yes. The pricing page says you can start a free trial, and the FAQ text states the trial lasts 7 days. It also says no credit card is required to start, and the blog pricing breakdown repeats that Gorgias offers a free 7-day trial.
Gorgias uses overage fees rather than cutting off support access. The pricing page says Starter and Basic charge $0.40 per extra ticket, while Pro and Advanced charge $0.36 per extra ticket. The blog pricing breakdown describes this as a soft cap system, with charges applied at the end of the billing cycle.
The pricing page says Voice and SMS can be added to any plan and that pricing scales with usage volume. However, the supplied page text does not publish exact standalone prices for either add-on. If Voice or SMS are required, buyers should expect a sales-assisted conversation to confirm the final cost.
Enterprise is quote-only and built for teams over 5,000 conversations a month with complex security, compliance, or integration needs. The public page lists SSO, audit logs, SCIM provisioning, unlimited Help Centers, API access, custom DPA or MSA terms, dedicated support staff, and deeper integrations. Because the price is not publicly disclosed, buyers need to contact sales for a custom quote.
