by Gorgias · gorgias.com ↗
Best for e-commerce teams needing email and chat support
Ticket-based subscription pricing with monthly billable-ticket allowances; higher tiers include more tickets and broader features, while AI Agent and Voice/SMS are billed as add-ons.
Gorgias offers both monthly and annual billing, with annual billing unlocking discounts on the base plan. Starter is billed monthly only and can be canceled anytime. The pricing page says no credit card is required for Basic, Pro, or Advanced trials, and the trial lasts 7 days. Overages are billed at the end of the billing cycle, and pricing can include state sales tax where required by law. Enterprise is quote-based and intended for larger teams with custom needs.
Helpdesk: $10/mo then a $0.40 per-ticket fee past your limit. AI Agent: $30/mo then a $1.50 per automated interaction fee past your limit. Monthly billing only; billed monthly; cancel anytime.
Helpdesk: $50/mo then a $0.40 per-ticket fee past your limit. AI Agent: $27/mo then a $1.50 per automated interaction fee past your limit. Listed annual total is $924 billed annually.
Helpdesk: $300/mo then a $0.36 per-ticket fee past your limit. AI Agent: $171/mo then a $1.50 per automated interaction fee past your limit. Listed annual total is $5,652 billed annually.
Helpdesk: $750/mo then a $0.36 per-ticket fee past your limit. AI Agent: $477/mo then a $1.50 per automated interaction fee past your limit. Listed annual total is $14,724 billed annually.
Built for teams over 5,000 conversations a month with complex security, compliance, or integration needs.
AI Agent is available as an add-on on the pricing page, and Gorgias says you pay only when it resolves a conversation. The page also lists per-usage fees once the included allowance is exceeded.
Voice and SMS can be added to any plan. The pricing page says pricing scales with call and text volume, so the final cost depends on usage.
SMS is available as an add-on to any plan. Gorgias says SMS pricing scales with text volume, so the exact cost varies by usage.
A small brand just getting started and wanting to test the helpdesk before committing to a larger plan.
Expected cost$40/mo on Starter, with monthly billing only.A growing brand with steady support demand that wants live chat and a larger included ticket allowance.
Expected cost$77/mo on Basic when billed annually.A scaling ecommerce team that wants unlimited agents and stronger automation.
Expected cost$471/mo on Pro when billed annually.A high-volume business that needs the largest published tier before enterprise.
Expected cost$1,227/mo on Advanced when billed annually.No. Gorgias says Helpdesk scales from 50 to 5,000 tickets a month and is never priced per agent. That makes the pricing model volume-based rather than seat-based. The practical result is that costs are tied more closely to support activity than headcount.
Yes. Gorgias says the trial lasts 7 days and you do not need to enter payment information to get started. The trial also gives access to all features so you can test the platform before committing. The blog post additionally says you can send a maximum of 10 email ticket messages during the trial.
Gorgias uses a soft cap system, so you keep receiving customer messages even if you go over your limit. Instead of being cut off, you are charged overage fees for extra tickets at the end of the billing cycle. The exact overage rate depends on the plan.
No, they are listed as add-ons. The pricing page says you can add Voice or SMS to any plan, and pricing scales with your call or text volume. In other words, the base plan price does not cover those channels by default.
Yes. Gorgias says annual billing saves up to 17% and unlocks the maximum discount on all plans except Starter. The base-plan discount applies to the subscription itself, while add-ons such as AI Agent, Voice, and SMS are typically billed monthly regardless of your main billing cycle. That means annual billing can lower the core subscription cost, but add-ons can still add recurring monthly spend.
