Free
monthly$0/month
- 5 users
- 1 Inbox
- 1 Docs site
Limited to 5 users, 1 Inbox, and 1 Docs site.
Help Scout Pricing, Plans, and Availability
#5 in Helpdeskby Helpscout · helpscout.com ↗
Shared inbox and helpdesk platform for customer support teams with email-based ticket workflows.
#5HelpdeskSmall business
Pricing at a glance
◇ Pricing model
User-based subscription pricing with a free plan, plus usage-based AI Answers charges and separate add-ons for extra Inboxes and Docs sites.
↻ Billing notes
Help Scout offers monthly and annual billing, with the pricing page showing a Monthly/Annual toggle and an annual discount of 16%. The support docs say billing is in U.S. dollars, subscriptions are billed a month in advance, and new users added mid-cycle are prorated at the next billing. Standard and Plus trials last 15 days with no credit card required, the Pro trial requires talking to sales, and AI Answers includes a 3-month free trial. Help Scout also offers a 30-day money-back guarantee on the first payment and a 10% non-profit discount that can be combined with the annual payment discount.
Plans and pricing
4 tiersStandard
monthly or annual toggle available$25 per user/mo
- Multiple Inboxes
- Live chat, Instagram, & Messenger
- Multiple knowledge bases
- One basic SLA policy
- Basic workflows
- Unlimited tags and saved replies
Up to 25 users.
Plus
monthly or annual toggle available$45 per user/mo
- Advanced workflows
- Two advanced SLA policies
- Unlimited AI Drafts
- Round robin routing
- Salesforce, Jira, and HubSpot
- Internal teams
Up to 50 users and 15 light users included.
Pro
monthly or annual toggle available$75 per user/mo
- Unlimited workflows
- Unlimited SLA policies
- Multiple routing types
- SSO/SAML
- HIPAA compliance
- Up to 50 light users
Unlimited users, minimum 10.
Evidencehelpscout.com ↗
Add-ons and extras
AI Answers
$0.75 / resolutionUsage-based AI assistant pricing that charges per resolution on a monthly basis after the free trial period.
Additional Inbox
$12 USD per month per Inbox on monthly billing, or $10 USD per month per Inbox when paid annuallyExtra Inboxes can be added beyond the number included in a plan.
Additional Docs site
$20 per site, per monthExtra Docs sites can be added on any paid plan.
What buyers actually pay
A small team just starting with shared inbox support and self-service.
Expected cost$0/month on Free, assuming the team stays within 5 users, 1 Inbox, and 1 Docs site.user countInbox countDocs site count
A growing support team that needs multiple channels and basic automation.
Expected costAt least $25 per user per month on Standard, plus any extra Inboxes, Docs sites, or AI Answers resolutions beyond the included features.user countextra Inboxesextra Docs sitesAI Answers resolutions
A larger team that needs advanced routing, security, and more collaboration capacity.
Expected costAt least $45 per user per month on Plus or $75 per user per month on Pro, with Pro requiring a minimum of 10 users and possible add-on charges for usage-based features.user countminimum user countlight usersAI Answers resolutionsextra Inboxesextra Docs sites
Pricing FAQ
Yes. Help Scout’s pricing page includes a Free plan, and it lists 5 users, 1 Inbox, and 1 Docs site as included. The page also presents a Monthly/Annual toggle for the paid plans, so teams can move from free to paid when they need more capacity. If you only need the basics, the Free plan is the simplest way to start.
AI Answers is priced separately from the core subscription. Help Scout says it costs $0.75 per resolution and that it is billed on a monthly basis, with a 3-month free trial available when you create your account. The company also explains that a resolution only counts when the AI fully resolves the conversation without escalation.
Yes. Help Scout’s billing guide says additional Inboxes are available for $12 USD per month per Inbox on monthly billing or $10 USD per month per Inbox when paid annually. It also says additional Docs sites cost $20 per site, per month on any paid plan. If you delete an extra Docs site, billing for it stops immediately.
Yes. Help Scout offers 15-day free trials for the Standard and Plus plans, and the Pro plan is available by talking to sales. The billing guide also says non-profit organizations receive a 10% discount that can be combined with the annual payment discount, and the pricing page says AI Answers includes a 3-month free trial. These offers can reduce the effective first-month or first-year cost depending on the plan you choose.