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Helpjuice Pricing, Plans, and Availability

#11 in Knowledge Management

by Helpjuice · helpjuice.com ↗

Knowledge base platform for internal and customer-facing documentation.

#11Knowledge ManagementSmall business
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Pricing at a glance

◇ Pricing model

Tiered subscription pricing with monthly pricing shown publicly; free 14-day trial; pricing varies by users, storage, SSO, and AI access.

↻ Billing notes

The official pricing page shows monthly prices and a free 14-day trial with no credit card required. It also says you can cancel anytime, and that after the trial ends the account becomes inactive until a paid plan is chosen while data is retained. The page does not publicly disclose annual billing discounts, seat minimums beyond included user counts, renewal terms, or any usage overages.

Plans and pricing

3 tiers

Customized Knowledge Base

Monthly
$249/mo
  • 30 users
  • 12GB of file storage
  • Helpjuice Essential features
  • Fully Customized
  • Live Collaboration & Workflows
  • Localization

AI Suite is not included. User count is limited to 30 and storage is limited to 12GB.

Customized AI-Powered AI-Knowledge Base

Monthly
$449/mo
  • 100 users
  • 24GB of file storage
  • Helpjuice Essential features
  • Fully Customized
  • Live Collaboration & Workflows
  • Localization

User count is limited to 100 and storage is limited to 24GB.

Customized AI-Powered & Unlimited Users Unlimited AI-Knowledge Base

Monthly
$799/mo
  • Unlimited users
  • 38GB of file storage
  • Helpjuice Essential features
  • Fully Customized
  • Live Collaboration & Workflows
  • Localization

User count is unlimited and storage is limited to 38GB.

Add-ons and extras

Pro Customization Service

Not publicly disclosed

A code customization service for more complex changes that are not covered through the Visual Editor, intended for teams that do not feel comfortable updating the code themselves.

Hidden and indirect costs

Worth budgeting for
⚠  Helpjuice does not publish overage fees, per-seat overages, or storage overage charges on the official pricing page. The page does say that plan pricing changes based on the number of users, storage capacity, SSO support, and access to AI tools, which means buyers should expect the final package to depend on those configuration choices. The only publicly described paid extra is the Pro Customization Service, but its price is not disclosed.

What buyers actually pay

A small team wants a branded knowledge base with core collaboration and localization, but does not need AI tools.

Expected cost$249/mo
30-user cap12GB storageEssential featurescustomized knowledge base

A growing team wants AI writing, AI search, chatbot features, and SSO.

Expected cost$449/mo
100-user cap24GB storageSSOAI Suite included

A larger organization needs unlimited users plus AI tools and more customization flexibility.

Expected cost$799/mo
unlimited users38GB storageSSOAI Suite includedunlimited customization credits

An organization wants to evaluate Helpjuice before committing to a paid tier.

Expected costFree for 14 days
14-day trialno credit card requiredfull access during trial

Pricing FAQ

Yes. The official pricing page says the free trial gives full access to all Helpjuice features for 14 days. It also says no credit card is required to get started. After the trial ends, the account becomes inactive until you choose a paid plan, but your data is saved.

Not publicly disclosed. The official pricing page only shows monthly pricing for the three plans and does not publish annual billing rates or annual discount information. Buyers need to contact Helpjuice or review a quote if they want annual terms.

Helpjuice says the plans vary based on four key factors: number of users, storage capacity, SSO support, and access to AI tools. The lowest tier includes 30 users and no AI Suite, the middle tier includes 100 users and adds SSO plus AI Suite, and the top tier includes unlimited users with the AI Suite and unlimited customization credits. That makes the pricing structure straightforward for teams comparing size, security, and AI requirements.

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