by HelpLoom · helploom.com ↗
Simple support platform for solo founders or teams of 1-5 people
Helploom pricing
Helploom keeps pricing simple: a free forever plan for getting started, a flat monthly Base plan for teams that want unlimited support without per-seat pricing, and a Plus plan for buyers who want AI-powered support with a clear monthly allowance. The supplied pricing page shows monthly amounts only, with a Monthly/Yearly toggle visible but no yearly prices exposed in the text we received. For small teams, that makes the value proposition easy to understand: start free, upgrade to $29/month when you need unlimited threads and unlimited teammates, or move to $59/month for the AI plan with 5,000 messages per month and a larger knowledge base. Helploom’s positioning is especially relevant for solo founders and teams of 1–5 people because the package is intentionally lightweight, quick to deploy, and designed to avoid the complexity and usage penalties common in larger help desks. The page also highlights no-credit-card onboarding on the free tier and explicitly calls out that the business is built around customer support rather than bloated feature sets.
Flat monthly subscription with tiered plans; free plan available; paid plans are priced per account rather than per seat on the main plans shown.
The pricing page shows monthly pricing alongside a Monthly/Yearly toggle, but the supplied text only exposes monthly amounts. It also states that the Free plan is free forever and requires no credit card. The page does not provide details on annual discounts, renewal terms, VAT treatment, or minimum commitments in the supplied text.
Free forever plan with 30 active threads per month and 3 team seats.
Entry-level paid plan with unlimited threads and unlimited team members.
AI plan with 5,000 AI messages per month and 250 MB knowledge base storage.
A solo founder wants to launch support without paying upfront.
Expected cost$0/month on Free.A very small team wants unlimited teammates and no per-seat pricing.
Expected cost$29/month on Base.A team wants AI-driven support with a defined monthly allowance.
Expected cost$59/month on Plus.Yes. Helploom lists a Free plan that is described as "Free forever" on the pricing page. The plan includes a customizable live chat widget, 30 active threads per month, and 3 team seats. The page also says "No Credit Card Required," which makes it easy to start without payment details.
The Base plan is shown at $29/month. Helploom describes it as the plan for unrestricted access for your entire team, with unlimited threads and unlimited team members included. The supplied pricing text does not show annual pricing or discounts for this plan.
The Plus plan is shown at $59/month. It includes 5,000 AI messages per month, a 250 MB knowledge base, and an intelligent auto-pilot trained on your data. Helploom also labels Plus as its recommended and most popular choice on the pricing page.
The supplied pricing page emphasizes unlimited team members on the Base plan, which suggests it is not structured as a per-seat plan at that tier. The comparison table also shows Helploom’s entry level at $29/m, versus per-agent pricing for several competitors. The documents do not provide a separate enterprise or seat-based pricing model for Helploom.
