Free
forever$0
- Shared Inbox and ticketing
- Channels (Email, Chat and Help Center)
- 24*7 support
Free forever plan for teams just getting started with customer service.
Hiver Pricing, Plans, and Availability
#17 in Helpdeskby Hiverhq · hiverhq.com ↗
Best for fast-moving teams handling email and chat
Pricing at a glance
◇ Pricing model
Per-user subscription with Free, Growth, Pro, and Elite plans; paid tiers show annual and monthly billing options.
↻ Billing notes
The pricing page shows annual and monthly pricing for paid plans, while Free is described as free forever. The FAQ states that Hiver offers a 7-day free trial that starts on the Elite plan, that no credit card is required to sign up, and that customers pay by credit card only when upgrading to a paid subscription. It also states that all plans start at 2 seats and that seats can be added in increments, starting with 2 to 5 and then in steps of 5. Discounted pricing is available for qualified nonprofit organisations, but buyers must schedule a demo to learn more.
Evidencehiverhq.com ↗
Plans and pricing
4 tiersGrowth
monthly or annual$25/user/month billed annually or $35/user/month billed monthly
- AI Agents
- AI Copilot
- AI Knowledge Builder
- Rule-based Automations
- Round Robin Assignment
- Pre-built Analytics
Paid entry tier for small teams; the pricing page presents both annual and monthly rates for the same user-based plan.
Pro
monthly or annual$55/user/month billed annually or $65/user/month billed monthly
- Everything in Growth, plus Customer Portal
- Slack channel
- SLAs and CSAT surveys
- Advanced Analytics
- Premium integrations
- API access
Mid-tier plan for teams that need advanced features and more control than Growth.
Elite
monthly or annual$85/user/month billed annually or $95/user/month billed monthly
- Everything in Pro, plus AI QA
- AI Insights
- Customer Intelligence
- Skill-based routing
- Custom Objects
- Personal to Shared Inbox rules
Top tier for teams needing the most advanced support capabilities and governance features.
Evidencehiverhq.com ↗
What buyers actually pay
A small team that only needs basic shared inbox support and does not want to commit to paid features right away.
Expected cost$0 forever for the Free plan.Free planShared Inbox and ticketingChannels (Email, Chat and Help Center)
A growing team that wants AI assistance, automations, and basic analytics with optional month-to-month flexibility.
Expected cost$25/user/month billed annually or $35/user/month billed monthly.Growth planAI AgentsAI CopilotRule-based AutomationsPre-built Analytics
A support team that needs customer portal access, Slack handling, CSAT, advanced analytics, and API access.
Expected cost$55/user/month billed annually or $65/user/month billed monthly.Pro planCustomer PortalSlack channelSLAs and CSAT surveysAdvanced AnalyticsAPI access
A larger or more security-conscious team that needs advanced AI, custom routing, custom objects, and SSO/HIPAA controls.
Expected cost$85/user/month billed annually or $95/user/month billed monthly.Elite planAI QAAI InsightsCustomer IntelligenceSkill-based routingCustom ObjectsSSO, HIPAA, and custom roles
Evidencehiverhq.com ↗
Pricing FAQ
Yes. The pricing page says the Free plan is free forever, and the FAQ says Hiver also offers a 7-day free trial. The trial starts on the Elite plan, and no credit card is required to sign up.
The pricing page shows both annual and monthly billing options for Growth, Pro, and Elite. That means buyers can compare the lower annual rate against the higher monthly rate before choosing a billing cadence. The Free plan is listed separately as free forever.
Yes. The FAQ says all Hiver plans start at 2 seats. It also says you can increase from 2 to 5, and then in increments of 5 seats after that. Buyers should factor those seat rules into their starting cost.
Yes, Hiver says it offers discounted pricing for qualified nonprofit organisations. The page does not publish the discount amount, so buyers need to schedule a demo to learn more. That means nonprofit pricing is available, but it is not self-serve on the page.
Evidencehiverhq.com ↗