Free
Monthly$0/mo
- Free tools
- Free Service tools
Free for up to 2 users. No credit card required.
HubSpot Service Hub Pricing, Plans, and Availability
#3 in Helpdeskby HubSpot · hubspot.com ↗
Customer service software with ticketing, knowledge base, automation, and customer portal tools.
Pricing at a glance
◇ Pricing model
Freemium subscription pricing with per-seat paid tiers, plus usage-based HubSpot Credits for certain AI features.
↻ Billing notes
HubSpot Service Hub shows monthly and annual billing displays on the pricing page. Starter, Professional, and Enterprise all show both a monthly price and an annual-pay display price, while the page also labels some offers as Best Value for annual commitment. The page includes a 14-day unlimited free access offer to Customer Agent when you purchase at least 1 Service Professional or Enterprise Seat. No minimum contract term is stated in the supplied documents beyond the annual commitment language and the one-time onboarding requirements for higher tiers.
Evidencehubspot.com ↗hubspot.com ↗
Plans and pricing
4 tiersStarter
Monthly or annuallyStarts at $7/mo/seat
- Free tools with increased limits
- Live chat
- Ticket pipelines
- Ticket routing
- Calling
- Canned snippets
The pricing page also shows an annual display price of $20/mo/seat, and the plan includes 500 HubSpot Credits.
Professional
Monthly or annuallyStarts at $90/mo/seat
- Breeze Customer Agent
- Help Desk Workspace
- Customer success workspace
- Knowledge base
- Customer portal
- Customer feedback surveys
The pricing page also shows an annual display price of $100/mo/seat. The plan includes 3,000 HubSpot Credits and a required one-time Professional Onboarding fee of $1,500.
Enterprise
Annual display price not shownStarts at $150/mo/seat
- Conditional SLAs
- Customer journey analytics
- Skill-based Routing
- AI transcript enrichment (Beta)
The plan includes 5,000 HubSpot Credits and a required one-time Enterprise Onboarding fee of $3,500.
Evidencehubspot.com ↗
Add-ons and extras
HubSpot Credits
$9.00 per 1,000 credits when you pay annuallyHubSpot Credits are used to power certain agents and features. The pricing page says you only pay for what you use, and it explicitly lists Customer Agent at 50 credits per conversation resolved and Data Agent at 10 credits per smart properties run.
Professional Onboarding
$1,500This is a required one-time fee that is not included in the displayed Professional plan price.
Enterprise Onboarding
$3,500This is a required one-time fee that is not included in the displayed Enterprise plan price.
Evidencehubspot.com ↗hubspot.com ↗
What buyers actually pay
A small support team wants to get started without committing budget upfront.
Expected cost$0/mo on the Free tier.Free for up to 2 usersNo credit card required
A growing team needs ticket routing, calling, and basic help desk tools with a per-seat subscription.
Expected costStarts at $7/mo/seat on Starter, with an annual display price of $20/mo/seat.Number of seatsMonthly vs. annual billingPotential credit usage for add-on AI features
A support organization wants the full help desk workspace, knowledge base, and customer portal.
Expected costStarts at $90/mo/seat on Professional, plus a required one-time $1,500 onboarding fee.Number of seatsMonthly vs. annual billingOnboarding feeHubSpot Credits for usage-based features
An enterprise team needs advanced routing and governance controls.
Expected costStarts at $150/mo/seat on Enterprise, plus a required one-time $3,500 onboarding fee.Number of seatsEnterprise onboarding feeHubSpot Credits for usage-based features
Evidencehubspot.com ↗hubspot.com ↗
Pricing FAQ
Yes. The official pricing page lists a Free tier at $0/mo. It says the plan is free for up to 2 users and that no credit card is required. That makes it the easiest way to evaluate the product before upgrading to a paid seat-based plan.
Yes. The paid tiers are shown as starts at prices per seat, including Starter at $7/mo/seat, Professional at $90/mo/seat, and Enterprise at $150/mo/seat. The pricing page also shows annual-pay display prices for Starter and Professional, which indicates buyers should compare both monthly and annual billing before choosing a plan. Seat count is a major cost driver because the plan price scales with the number of users.
Yes. The Service Hub pricing page explicitly says the displayed Professional and Enterprise prices do not include the required one-time onboarding fees. Professional onboarding is listed at $1,500, and Enterprise onboarding is listed at $3,500. Buyers using HubSpot Credits for AI-powered features should also budget for usage-based costs on top of the seat subscription.
HubSpot Credits add usage-based costs for certain agents and features. The pricing page states that HubSpot Credits cost $9.00 per 1,000 credits when you pay annually, and it also describes feature-level usage such as Customer Agent at 50 credits per conversation resolved. This means the final cost can rise with support volume and with the specific AI capabilities a team enables.
Evidencehubspot.com ↗hubspot.com ↗