by HubSpot · hubspot.com ↗
Customer service software for ticketing, knowledge base, customer feedback, and support automation.
Freemium, seat-based SaaS with annual and monthly billing options on some tiers; higher tiers add onboarding fees and usage-based credits.
HubSpot publicly offers Service Hub in Free, Starter, Professional, and Enterprise tiers. Starter is shown as $7 per seat per month when billed annually, while the service pricing page also shows $20 per seat per month for monthly billing; Professional is shown as $90 per seat per month billed annually and $100 per seat per month on monthly billing; Enterprise is shown as $150 per seat per month. The product guide says paid plans are billed per seat and notes that HubSpot changed Service Hub to seat-based pricing for new customers on March 5, 2024. Professional onboarding is a required one-time $1,500 fee and Enterprise onboarding is a required one-time $3,500 fee. The service pricing page also advertises a 14-day unlimited free access period to Customer Agent when you purchase at least 1 Service Professional or Enterprise seat, and the pricing page says new customers can save up to 65% on Starter under select monthly or annual subscription offers.
Free for up to 2 users. HubSpot branding appears on customer-facing assets, and there is no SLA tracking, advanced routing, help desk automation, or knowledge base connection.
Public materials describe Starter as per paid seat pricing. The Service Hub page does not publicly disclose a separate seat minimum for Starter in the provided text.
The pricing page shows Professional includes 3 core seats in the broader HubSpot pricing page context, but the Service Hub page itself publicly states only that it is per seat. One-time onboarding is required for a $1,500 fee.
One-time onboarding is required for a $3,500 fee. The page also shows broader limits such as 100 knowledge bases per account with up to 10,000 articles, 100 access groups for customer portal or private knowledge base, up to 100 reporting dashboards, up to 12,000 calling minutes, and up to 99 active chats.
Paid plans include monthly HubSpot Credits, and customers can buy more credits through pay-as-you-go or capacity packs. Credits are used for some usage-based features, including the Customer Agent.
This is a required one-time setup fee for Service Hub Professional.
This is a required one-time setup fee for Service Hub Enterprise.
A small team wants basic shared inbox and ticketing support with minimal upfront cost.
Expected cost$0/month for up to 2 users on Free, or starts at $7 per seat per month billed annually on Starter.A growing support team needs automation, a knowledge base, and the Customer Agent.
Expected costStarts at $90 per seat per month billed annually, plus a $1,500 onboarding fee and credit usage if Customer Agent is used.A large organization wants advanced routing, SLA controls, and higher operational limits.
Expected costStarts at $150 per seat per month, plus a $3,500 onboarding fee and potential credit usage or limit-increase charges.Yes. HubSpot publicly lists a Free tier for Service Hub at $0 per month. The free version is limited to up to 2 users and includes shared inbox, ticketing, live chat, contact management, and basic reporting. It does not include SLA tracking, advanced routing, help desk automation, or knowledge base connection.
HubSpot says Service Hub paid plans are billed per seat. The pricing guide explains that seat-based pricing means a company’s cost scales with the number of paid seats it purchases, not just the edition it chooses. That makes seat count one of the main drivers of total price.
Yes. The public pricing pages state that Professional includes a required one-time onboarding fee of $1,500, and Enterprise includes a required one-time onboarding fee of $3,500. These fees are not included in the displayed monthly per-seat prices. Buyers should factor them into first-year cost.
HubSpot’s service pricing page shows Customer Agent access as part of the paid Service Hub experience, and it also advertises 14-day unlimited free access when you purchase at least 1 Service Professional or Enterprise seat. Usage is tied to HubSpot Credits, so the effective cost depends on how much the agent is used.
