Tiered subscription pricing with Free, Standard, Premium, and quote-only Enterprise options; pricing is primarily per agent per month for publicly listed tiers, with annual billing available for Enterprise and pricing calculators used for exact quotes.
↻ Billing notes
Atlassian offers monthly and annual billing for cloud plans, but the public Service Collection page only states Enterprise is available for annual subscriptions. Monthly subscriptions can be paid by credit card or PayPal, while annual subscriptions can be paid by credit card, bank transfer, or check. Free trials are available: Standard and Premium trials are 14 days on the Service Collection pricing page, and the billing docs say upgrades from Free to paid start immediately with a trial and charge only after the trial ends. If you move from a Standard or Premium plan to Free, the change takes effect in the next billing period and remaining days are not refunded. Atlassian also states that if you are on Free and exceed limits, you are automatically upgraded to a 14-day trial of Standard.
Templates pre-configured with request types, workflows, and automation
Request intake through email, Microsoft Teams, Slack, embedded widget, or customer portal
Forms and drag-and-drop workflow configuration
Knowledge base articles for self-service
Free forever for 3 agents; 2 GB of storage; unlimited customers; 100 executions per month for global and multi-space automation; up to 50,000 Assets objects are available on the Service Collection comparison page as a no-additional-cost allowance for the collection context.
Standard
per agent / month
$20 per agent / month
AI-powered teamwork with Rovo Search, Chat, and Rovo Agents
Assets and services lifecycle management
Company-branded URL for the help center
Unlimited email notifications
Audit logs and choice of data residence
Up to 100,000 agents and unlimited customers
250 GB of storage; 5,000 Assets objects per month at no additional billing cost in the Service Collection pricing page context; 5,000 Assets objects is the allowance noted for Standard in the collection pricing page; automation usage limits apply by app and plan.
Premium
per agent / month
$51.42 per agent / month
AI-powered conversational support via virtual agent
AI-driven alert grouping, incident creation, and PIR generation
Heartbeat monitoring and service/infrastructure health analysis
Approval workflows based on change type, AI-powered risk assessment, or CAB procedures
Release tracks and sandboxes
Up to 1,000 assisted conversations per month at no additional billing cost in the Service Collection pricing page context
Unlimited storage; 50,000 Assets objects are included per month at no additional billing cost in the Service Collection pricing page context; up to 100,000 agents and unlimited customers; automation usage limits apply by app and plan.
Enterprise
Annual billing only; quote-only
Not publicly disclosed
Advanced analytics
Advanced governance controls including advanced encryption and Shadow IT controls
Atlassian Guard Standard included
Data isolation and administrative autonomy
Branded, real-time public and private status pages
Available only on annual subscriptions; up to 100,000 agents on the plan comparison page, with multi-instance and enterprise-scale controls; contact sales for pricing.
⚠ Some capabilities can trigger extra spend if you exceed plan allowances. The Service Collection pricing page says Assets objects above the included allowance start at $.02 per object per month, and Virtual Agent assisted conversations above the allowance start at $0.30 per conversation per month. The same page also notes that monthly subscriptions are billed based on the exact number of users, so agent count can change your bill from month to month.
⚠ Enterprise pricing is not shown publicly and requires contacting sales. That means large deployments may need a quote before procurement can confirm the exact monthly or annual spend. In addition, the pricing pages indicate that Enterprise is available only for annual subscriptions, which can affect budgeting and renewal timing.
Yes. Atlassian’s Service Collection pricing page shows a Free plan priced at $0 and described as free forever for 3 agents. It includes community support and the basic service-management workflow features needed to get started. The page also states that customers are free and do not require a license.
The public Service Collection pricing page lists Standard at $20 per agent per month and Premium at $51.42 per agent per month. Both plans are shown as starting points for the collection, with the price calculator used to determine the exact subscription cost. Atlassian also notes that annual subscriptions may be a better value depending on the number of users purchased.
No. Atlassian does not publicly disclose a fixed Enterprise price on the service pricing page. The page tells buyers to contact sales for Enterprise pricing and notes that Enterprise is available only for annual subscriptions. The Jira pricing page also says to contact sales for Enterprise pricing.
Yes. The Service Collection pricing page says Standard and Premium start with a 14-day free trial, and if you are on Free and exceed the user or storage limit, Atlassian will automatically upgrade you to a 14-day free trial of Standard. The billing support page adds that paid-plan upgrades from Free do not get charged until the trial ends. If you need more time, Atlassian says free-trial extensions can be granted up to 30 days.
For monthly subscriptions, Atlassian bills based on the exact number of users you have. For annual subscriptions, Atlassian bills the tier that most closely matches your user count. The billing documentation also says you can add and remove agents as your team changes, which makes the monthly model more flexible for fluctuating headcount.
