by Kayako · kayako.com ↗
Customer service platform for shared inboxes, live chat, and support case management.
Usage-based AI resolution pricing for Kay; full-platform pricing is partially quote-guided and not fully publicly disclosed.
Kayako publicly markets both usage-based AI resolution billing and a broader full-platform buying motion. The official pricing page says you only pay when Kay actually resolves the issue, with no charge for escalations or partial resolutions, and the chatbot page says there are no minimums or commitments. The site also says there are no seat fees, no setup fees, and no hidden usage caps. Third-party references show historical or alternate seat-based pricing for Inbox, Growth, and Scale, but the official site does not fully publish those plans’ current billing cadence or whether they remain available as standard self-serve tiers.
No minimum resolution commitments are publicly disclosed; if the AI escalates to a human, the $1 is not charged. Public materials also state there are no hidden usage caps.
The official pricing page says Kayako One includes the full helpdesk platform with AI built in, but it does not publish a standalone list price for the platform tier.
The third-party comparison page describes this as the starting tariff plan with the bare minimum of features.
The third-party comparison page describes this as the second tariff plan and says it includes more features than Inbox.
The third-party comparison page describes this as Kayako’s premium plan and says it includes everything in Growth plus additional functionality.
The pricing and chatbot pages emphasize usage billing and explicitly say there are no seat fees, no upsells, and no hidden usage caps.
The supplied documents do not show a separate official Kayako add-on price for AI; instead, Kayako’s own materials position the AI resolution fee as the core pricing model. Third-party references contrast this with competitors’ paid AI add-ons, but not with a separate Kayako add-on SKU.
A support team expects low-to-moderate AI resolution volume and wants predictable usage-based entry pricing.
Expected cost$1 per AI-resolved ticket; for 1,000 resolutions, the public calculator examples imply $1,000.A team wants the full Kayako One platform with AI included and white-glove setup.
Expected costNot publicly disclosedA buyer compares legacy seat-based Kayako plans from third-party references.
Expected costInbox: $15/agent/month; Growth: $30/agent/month; Scale: $60/agent/month.Yes, but only partially. The official pricing pages clearly publish a $1 per resolved ticket AI model and emphasize no seat fees or setup fees. However, the broader full-platform offering does not show a standalone public list price on the official pricing page, so some buyers will need to contact sales for a quote. Third-party references also show legacy or alternate seat-based plan structures.
Kayako’s current public messaging is centered on per-resolution billing for Kay AI. The official site says you only pay when Kay actually resolves the issue, and it explicitly says there are no seat fees. Third-party references, however, still describe earlier or alternate plan structures with per-agent pricing, so buyers should confirm which commercial model applies to their deal.
The official chatbot pricing page says there are no minimum resolution commitments, and the pricing page says there are no setup fees. It also states there are no hidden fees and no hidden usage caps. That makes the public model unusually simple compared with many help desk vendors, but the exact price of the full platform is still not publicly disclosed.
The official pricing page says Kayako One includes a unified inbox, ticketing system, knowledge base, live chat widget, automation rules, reporting and analytics, Kay AI agent billing, and white-glove onboarding and setup. The broader product page also describes omnichannel inboxing, knowledge base, SLA management, and enterprise security. Public pages do not show every packaging detail, so buyers should verify the final scope in a quote.
