by Kayako · kayako.com ↗
Helpdesk and live chat software for managing customer tickets and support conversations.
Per-resolved-ticket pricing for the AI agent, with no seat fees or setup fees on the official pricing page; a broader platform option is described as Kayako One with AI built in.
The official pricing page presents Kayako as resolution-based billing rather than seat-based billing, and it explicitly says there are no seat fees and no setup fees. It also states that you only pay when Kay actually resolves the issue, and that escalations or partial resolutions are not charged. The supplied documents do not describe annual billing, minimums, renewal terms, or discounts for the official pricing page.
Charges apply only when Kay fully resolves the issue; escalations and partial resolutions do not count as billable resolutions.
The pricing page describes Kayako One as the full helpdesk platform, but no standalone dollar amount is stated in the supplied official pricing text.
This amount appears on a Kayako comparison page for Forethought alternatives, not on the official pricing page itself.
The official pricing page includes white-glove onboarding and setup as part of Kayako One, but it does not publish a separate add-on price in the supplied text.
A team expects Kay to resolve a modest share of tickets end-to-end.
Expected cost$1 for each ticket Kay fully resolves.A team wants the full helpdesk platform rather than only the AI agent.
A buyer is benchmarking Kayako against a listed comparison-page price.
Expected cost$79/month + $1 per AI-resolved ticketKayako’s official pricing page says the product uses transparent resolution pricing. That means you pay only when Kay actually resolves the issue, not for partial work or escalations. The page also says there are no seat fees and no setup fees.
No. The official pricing page explicitly says there are no seat fees. Instead, the price is tied to successful issue resolution, which makes cost depend more on outcomes than on headcount.
The supplied official pricing text describes Kayako One as the full helpdesk platform with AI built in, but it does not list a separate dollar amount for Kayako One. The same page does include the Kay AI agent at $1 per resolution. A separate comparison page references $79/month plus $1 per AI-resolved ticket, but that is not the official pricing page.
