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Kommunicate Pricing, Plans, and Availability

#12 in Live Chat Software

by Kommunicate · kommunicate.io ↗

Customer support chat platform with live chat, chatbots, and human handoff.

#12Live Chat SoftwareSmall business
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Pricing at a glance

◇ Pricing model

Conversation-volume plans with included usage, per-unit add-ons for extra AI agents, team members, and conversations, and a quote-only Enterprise tier.

↻ Billing notes

Kommunicate publicly offers monthly billing and annual billing, with annual billing advertised as saving 20%. The pricing page states a 30-day free trial on all plans and says no credit card is required. Starter and Professional have public monthly and yearly prices, while Enterprise is billed through sales and is not publicly disclosed. The page also indicates that users can upgrade at any time, and the included chat history differs by billing cadence on Starter.

Plans and pricing

3 tiers

Starter

Monthly or yearly
$40/month billed monthly; $34/month billed yearly
  • 1 AI agent included
  • 1 team member included
  • 250 conversations/month (~10K messages)
  • Channels: Web, Mobile Apps, WhatsApp, Telegram, Instagram
  • AI Agent for chat
  • AI Email Automation

Additional conversations: $15/1,000. Additional AI agents and team members are $20/month each. Voice AI is priced at $0.06/min in the comparison table.

Professional

Monthly or yearly
$200/month billed monthly; $167/month billed yearly
  • 2 AI agents included
  • 3 team members included
  • 2,000 conversations/month (~80K messages) on monthly billing; 2,500 conversations/month (~80K messages) on yearly billing
  • Zendesk, Freshdesk & Google Analytics integration
  • AI Summary, Auto-resolve tickets, Agent Assist
  • Campaign Messaging

Additional conversations: $10/1,000. Additional AI agents and team members are $30/month each. Voice AI is priced at $0.06/min in the comparison table.

Enterprise

Not publicly disclosed
Not publicly disclosed
  • Custom number of AI agents & seats
  • Discounted conversation/message pricing
  • Salesforce, HubSpot, Zapier integrations
  • Dedicated account manager
  • SLA-backed support
  • Advanced analytics & insights

Quote-only tier with custom pricing and custom seat counts.

Add-ons and extras

Extra AI agent

$20/mo on Starter; $30/mo on Professional

Additional AI agents can be added beyond the included allowance in each plan.

Extra team member

$20/mo on Starter; $30/mo on Professional

Additional human seats can be added beyond the included allowance in each plan.

Additional conversations

$15/1,000 on Starter; $10/1,000 on Professional

Usage charges apply when included conversation allowances are exceeded.

Voice AI usage

$0.06/min

The plan comparison table lists Voice AI at a per-minute rate.

Hidden and indirect costs

Worth budgeting for
⚠  Communicate’s public pricing is straightforward, but there are usage-driven costs that can increase spend if your team exceeds the included conversation allotments. Starter and Professional both charge per 1,000 additional conversations, so high-volume support teams should forecast monthly contact volume carefully before committing. The pricing page also shows separate per-minute Voice AI pricing, which can add cost for teams that rely heavily on voice workflows.
⚠  Enterprise is quote-only, so buyers should expect commercial terms, discounts, and any custom feature packaging to be negotiated directly with sales. The pricing page also indicates discounted conversation/message pricing for Enterprise, which suggests that larger-volume customers may need to compare the quoted package against their expected usage to understand total cost.

What buyers actually pay

A small support team wants to launch with one AI agent and one human seat.

Expected cost$40/month billed monthly or $34/month billed yearly, plus any overages beyond 250 conversations.
Included AI agentsIncluded team membersConversation volumeBilling cadence

A growing team needs several support agents and higher included volume.

Expected cost$200/month billed monthly or $167/month billed yearly, plus overages beyond the included conversations.
Included AI agentsIncluded team membersConversation volumeIntegrations and support tier

An enterprise buyer needs custom seats, SSO, and negotiated pricing.

Expected costNot publicly disclosed; quote required.
Custom seatsDiscounted conversation/message pricingSSO and identity managementCustom features and integrations

Pricing FAQ

Yes. Kommunicate says all plans include a 30-day free trial and that no credit card is required. That makes it possible to test the platform before committing to a paid plan. The pricing page also says you can upgrade at any time.

No. Enterprise is listed as Contact Sales on the pricing page, so the price is not publicly disclosed. The plan is positioned for large organizations and includes custom seats, discounted conversation/message pricing, and custom features. Buyers should expect a sales quote rather than a self-serve checkout.

Kommunicate charges overage fees for additional conversations on paid plans. Starter lists additional conversations at $15 per 1,000, while Professional lists additional conversations at $10 per 1,000. Buyers with variable ticket volumes should factor those overages into the expected monthly bill.

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