Dynamics 365 Customer Service free trial
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Free trial; duration is not publicly disclosed on the Customer Service pricing page text provided.
Microsoft Dynamics 365 Customer Service Pricing, Plans, and Availability
#6 in Customer Service Managementby Microsoft · microsoft.com ↗
Customer service management application with case handling, knowledge, and AI-assisted support workflows.
#6Customer Service ManagementEnterprise
Pricing at a glance
◇ Pricing model
Per-user subscription pricing billed yearly, plus separate Copilot Credit usage for agents and some separately priced channel/telephony components; some tiers are quote/contact-sales only.
↻ Billing notes
Public pricing for Customer Service is shown as user/month and paid yearly. The Customer Service page includes a free trial and shows a limited-time 40% discount for Customer Service Premium from October 1, 2025 through June 30, 2026; Microsoft says the offer is not eligible to be combined with other discounts or promotional offers and is available through enterprise and CSP channels. For Copilot Credits, Microsoft distinguishes between a pre-purchase plan and pay-as-you-go billing, stating that pay-as-you-go requires no upfront license commitment and is billed at the end of the monthly billing period. The Contact Center page also states that Azure subscription is required to set up pay-as-you-go billing. No public seat minimum is disclosed for the Customer Service tiers in the provided text.
Plans and pricing
7 tiersDynamics 365 Customer Service Professional
Paid yearly$50.00 user/month
- Case management
- Knowledge management (including knowledge authoring)
- Microsoft 365 interoperation
- Unlimited named users
- Leads (creation only)
- Microsoft Power BI
No public seat minimum is disclosed in the provided pricing text.
Dynamics 365 Customer Service Enterprise
Paid yearly$105.00 user/month
- Copilot in Dynamics 365 Customer Service
- Embedded intelligence
- Multisession support
- Unified routing
- Analytics and KPI reporting
- Portals
No public seat minimum is disclosed in the provided pricing text.
Dynamics 365 Customer Service Premium
Paid yearly$195.00 user/month
- Customer Intent Agent
- Customer Knowledge Management Agent
- Case Management Agent
- Quality Evaluation Agent
- Base Copilot Credit capacity included
List price shown before discount; the official page says a 40% promotional discount applies from October 1, 2025 through June 30, 2026 and is not combinable with other offers. The page also says this tier includes base Copilot Credit capacity and that some agent capacity is included capacity, but the exact quantity is not publicly disclosed in the provided text.
Dynamics 365 Contact Center
Paid yearly$110.00 user/month
- All-in-one solution
- Discount pricing available when purchased with Dynamics 365 Customer Service Enterprise or Microsoft Copilot for Service licenses
This related product is not publicly disclosed as a standalone add-on to Customer Service on the Customer Service pricing page; the Contact Center page lists it separately as a related product.
Dynamics 365 Contact Center Digital
Paid yearly$95.00 user/month
- Digital messaging and chat channels
- Live and persistent chat on messaging and social channels
- Real-time translation
- Conversation summarization
Related product pricing is public on the Contact Center page, but it is not presented as part of the base Customer Service tiers.
Dynamics 365 Contact Center Voice
Paid yearly$95.00 user/month
- Native voice capabilities
- Inbound voice routing
- Voicemail
- Recording and transcription
- Conversation summarization
- Outbound dialing and calling
Related product pricing is public on the Contact Center page, but it is not presented as part of the base Customer Service tiers.
Evidencemicrosoft.com ↗microsoft.com ↗
Add-ons and extras
Microsoft Copilot Studio pre-purchase plan
Not publicly disclosedA prepaid Copilot Credit Commit Units plan used to run Dynamics 365 agents. Microsoft says you choose your credit amount up front, can save up to 20% with an upfront purchase of Copilot Credit Commit Units, and can avoid interruption with automatic pay-as-you-go coverage when prepaid credits run out.
Microsoft Copilot Studio pay-as-you-go plan
Not publicly disclosedA consumption-based Copilot Credits plan used to run Dynamics 365 agents. Microsoft says it requires no upfront license commitment and billing happens at the end of the monthly billing period.
Microsoft Teams Phone Standard
$10.00 user/monthAdds telephony to the contact center with a cloud-based calling solution native to Teams. The official Contact Center page says it is an annual subscription that auto-renews, and that voice capabilities are powered by Azure Communication Services and priced separately.
Evidencemicrosoft.com ↗microsoft.com ↗
What buyers actually pay
A small team wants case management and knowledge tools without advanced contact-center features.
Expected cost$50.00 per user/month, billed yearly for Dynamics 365 Customer Service Professional.Number of named usersYearly billing commitmentOptional add-ons such as Copilot Credits or other separate licenses
A service team needs AI-assisted routing, analytics, and multisession support.
Expected cost$105.00 per user/month, billed yearly for Dynamics 365 Customer Service Enterprise.Number of usersNeed for Copilot-enabled featuresPossible separate Copilot Credit usage for agents
An organization wants the integrated AI-powered contact center plus CRM service bundle.
Expected cost$195.00 per user/month, billed yearly for Dynamics 365 Customer Service Premium, with a 40% limited-time discount noted on the official page for eligible purchases during the promotion window.Number of usersPromotion eligibilityWhether required agent capacity exceeds the included base Copilot capacity
A customer needs telephony or voice channels alongside the service platform.
Expected costAt least $110.00 per user/month for Contact Center, plus $10.00 per user/month for Microsoft Teams Phone Standard if needed, and separate Azure Communication Services or Copilot Credit costs may apply.Voice/channel bundle selectedTelephony subscriptionSeparate Azure Communication Services pricingCopilot Credit consumption
Evidencemicrosoft.com ↗microsoft.com ↗
Pricing FAQ
Yes. The official Customer Service pricing page lists a free trial and includes a “Try for free” call to action. The provided text does not disclose the trial length on that page, so the duration is not publicly disclosed here. Buyers should treat the trial as available, but not assume a specific number of days unless they verify it at checkout or in a linked guide.
The published base tiers are shown as user/month and paid yearly. Microsoft also says Copilot Credits can be purchased through a pre-purchase plan or pay-as-you-go plan, and that pay-as-you-go is billed at the end of the monthly billing period. That means the full bill can include both user licenses and consumption-based agent usage, depending on the features a buyer enables.
Yes. The Customer Service pricing page says Dynamics 365 Customer Service Premium has a 40% limited-time offer, with eligibility restrictions, and specifies the promotion window as October 1, 2025 through June 30, 2026. The page also says the offer is not eligible to be combined with other discounts or promotional offers and is purchased through enterprise and CSP channels. Microsoft also separately says Copilot Credit Commit Units can save up to 20% with an upfront purchase, but the exact dollar amount is not publicly disclosed in the provided text.
No. The pricing page says some agents are included only in the Premium tier as included capacity, while other agent capabilities require Copilot Credits sold separately. Microsoft also explains that some Copilot Credits are included with Sales Premium on another page, but for Customer Service the provided text only clearly states base Copilot Credit capacity in Premium and separate purchase options for additional usage. Buyers should assume agent usage can add cost beyond the per-user subscription.
Evidencemicrosoft.com ↗microsoft.com ↗