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Neptune.ai Pricing, Plans, and Availability

#7 in MLOps Platforms

by Neptune · openai.com ↗

Experiment tracking and model metadata platform for ML teams.

#7MLOps PlatformsSmall business
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Pricing at a glance

◇ Pricing model

Not publicly disclosed in the supplied official docs; third-party references describe a freemium, per-user SaaS model with quote-only enterprise/custom options.

↻ Billing notes

The sourced third-party comparison describes Neptune.ai as having a per-user and per-feature pricing model, with a free tier and paid monthly tiers plus a custom quote-only tier. The same reference lists the Free tier as 1 user with 200 logging hr/month, Team at $150/month with unlimited users and 1,500 logging hr/month, Organization at $600/month with unlimited users and 6,000 logging hr/month, and Custom with unlimited users and unlimited usage. The supplied official docs do not disclose current billing cadence, trials, annual discounts, or minimum contract terms beyond directing readers to the pricing page.

Plans and pricing

4 tiers

Free

Not publicly disclosed
Not publicly disclosed
  • 1 user
  • 200 logging hr/month

Limited features; usage threshold limits apply.

Team

monthly
$150/month
  • Unlimited users
  • 1,500 logging hr/month
  • Standard email and chat support

Logging-hour quota is capped at 1,500 per month.

Organization

monthly
$600/month
  • Unlimited users
  • 6,000 logging hr/month
  • Priority email and chat support
  • User access management

Logging-hour quota is capped at 6,000 per month.

Custom

Not publicly disclosed
Custom
  • Unlimited users
  • Unlimited usage
  • SSO
  • Customizable contract and SLA
  • Dedicated support and onboarding

Quote-only tier with unlimited usage.

Evidencehpa.ai ↗

Hidden and indirect costs

Worth budgeting for
⚠  The supplied documents do not publish a detailed add-on catalog for Neptune.ai, but they do show that paid usage is shaped by plan-level logging-hour allowances and, for higher-tier/custom arrangements, by support and onboarding scope. The legacy management doc also indicates that pricing and plans are referenced separately on Neptune’s website, which suggests some details may only be available through sales or the live pricing page rather than the docs supplied here.

What buyers actually pay

A small ML team wants to try Neptune.ai for experiment tracking with minimal commitment.

Expected costNot publicly disclosed from the official docs provided; the third-party reference indicates a Free tier exists.
User countLogging hours consumed per monthFeature limits

A growing team needs shared access and more logging capacity without moving to a custom contract.

Expected cost$150/month for the Team tier, based on the sourced third-party pricing reference.
Unlimited users1,500 logging hr/monthStandard support

An organization needs higher usage limits and access controls for multiple collaborators.

Expected cost$600/month for the Organization tier, based on the sourced third-party pricing reference.
Unlimited users6,000 logging hr/monthPriority supportUser access management

An enterprise needs SSO, dedicated support, and unlimited usage.

Expected costCustom quote.
Unlimited usageSSOCustomizable contract and SLADedicated support and onboarding
Evidencehpa.ai ↗

Pricing FAQ

No. The official documentation supplied here only says that pricing information is available on Neptune’s website, but it does not expose a live public pricing table. The third-party comparison source does provide historical plan names and prices, but those should be treated as a secondary reference rather than a live official pricing page. If you need current prices, the safest answer from the supplied evidence is that they are not publicly disclosed in the official docs provided.

Yes, a Free tier is described in the third-party pricing reference. That reference says the Free plan includes 1 user and 200 logging hr/month, but it also notes limited features and usage threshold limits. The supplied official docs do not confirm this live on-page, so the most accurate statement is that a free tier has been reported, but the current public official pricing page was not available in the provided documents.

The sourced third-party reference lists Team at $150/month and Organization at $600/month. It also describes both plans as unlimited-user offerings with different logging-hour allowances and support levels. A Custom tier is also described as quote-only with unlimited usage, SSO, a customizable contract and SLA, and dedicated support and onboarding.

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