by Olark · olark.com ↗
Simple live chat software for sales and customer support teams.
Olark’s pricing is intentionally simple for self-service buyers and sales-led for larger or more specialized deployments. The public pages show a clear entry point at $29 per agent per month for the standard live chat plan, while the AI-based website agent is billed annually at $400 per month and includes one human seat. If you need more than the published self-serve structure, Olark routes you to quote-based Pro pricing with advanced automation, custom routing, procurement-friendly payment options, and professional services. The company also offers a 14-day free trial, a limited free account after trial, and optional add-ons such as PowerUps, WhatsApp/SMS integration, and cobrowsing. For buyers comparing tools, the main cost driver is seat count and optional extras rather than message volume, because Olark publicly says its AI plan has no overages or token limits. That makes the platform easy to forecast for small teams while still leaving room for enterprise-style contracts when needed.
Per-agent subscription with a free trial, a limited free account, quote-based enterprise-style Pro pricing, and optional add-ons/powerups.
Olark offers a 14-day free trial, and the official pricing copy says all accounts start on that trial. Self-service customers can pay month-to-month and cancel at any time, or choose 1- or 2-year subscription plans that cost less than month-to-month and are paid in full at signup. The Pro plan is quote-based, may include custom contract terms, and supports credit card, invoicing, or purchase order payment options. The company also states that there is no price increase for installing Olark on more than one website.
No public seat minimum disclosed. The free account available after trial includes limited features, one agent, and a maximum of 20 chats per month. Paid plans include no domain limit, and the official materials say there are no hidden fees on the core paid plan.
No token limits and no overages. Additional human agents cost extra at $29 per agent per month. The page does not publicly disclose a separate seat minimum beyond the included first human agent seat.
The pricing page says AI Starter starts at $379/month, but the detailed breakdown shows $350/month per bot and $29/month per seat. No public seat minimum is disclosed on the provided pricing pages.
Designed for organizations operating at scale with advanced automation. Payment options include credit card, invoicing, and purchase order, and the page indicates custom contract terms may be available.
Maximum of 20 chats per month. The free account is available after the trial ends.
Extra human seats can be added to the Standard AI Website Agent or human-only live chat plans.
An add-on integration for AI plans.
Optional add-on features priced individually. The official pricing copy says powerups can be added to any account and do not vary by team size or plan type.
A premium feature listed on the pricing tiers page and included in Pro Olark.
A small support team wants standard live chat with predictable cost.
Expected cost$29 per agent per month, plus any optional add-ons.A team wants AI website answering with one human seat included.
Expected cost$400 per month billed annually, with additional human agents at +$29 per agent per month.A larger organization needs enterprise support, custom routing, and procurement flexibility.
Expected costQuote based on requirements.Yes. The official pricing pages say all accounts start on a free 14-day trial. They also say the trial requires no credit card on the first two offers referenced on the pricing page. After the trial, buyers can downgrade to a free account with limited features.
For the Standard AI Website Agent, Olark says there are no token limits and no overages. The company explicitly states that there is one flat price for the AI and the first human seat, and that billing does not spike when traffic grows. The free account, however, is limited to 20 chats per month.
Olark Pro is quote-based and includes advanced capabilities such as bespoke chatbots, custom workflows, dedicated account management, and professional services. The Pro page also highlights procurement-friendly payment options like invoicing and purchase orders, plus support for compliance and priority support. It is positioned for organizations with more complex demands than the self-service plan.
