Site24x7 Pricing, Plans, and Availability

#9 in Observability

by Site24x7 · site24x7.com

Website, application, server, and cloud monitoring platform for IT teams.

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Pricing at a glance

◇ Pricing model

Freemium plus tiered subscription pricing with annual-discounted billing, usage-based add-ons, hourly billing for select resources, and quote-only enterprise/MSP options.

↻ Billing notes

Public pricing pages show both monthly and annual billing. StatusIQ lists monthly prices alongside lower annual equivalents, and the MSP page similarly shows monthly and paid-annually pricing. The StatusIQ page offers a 30-day free trial with no credit card required, and the MSP page also offers a 30-day free trial with no credit card required. The support article states that credit-card and recurring PayPal purchases auto-renew, while purchase orders are yearly only with NET 30 terms and automatic downgrade if payment is not received. It also states that switching a monthly plan to yearly gets a 10% discount.

Plans and pricing

9 tiers

StatusIQ Free

monthly
$0/mo
  • 1 status page
  • 10 components
  • 100 subscribers
  • component groups
  • incidents and scheduled maintenance
  • uptime history

Incident history is shown as up to 1 year, team members are limited to 5, API calls are limited to 1,000/day, and component status history is up to 7 days.

StatusIQ Basic

billed annually
$0
  • 3 status pages
  • 10 components per page
  • component groups
  • incidents and scheduled maintenance
  • uptime history
  • unlimited incident history

Team members are limited to 5, API calls are limited to 1,000/day, notifications are limited to 100 subscribers, and component status history is up to 7 days.

StatusIQ Green

monthly
$10/mo
  • 1 Green page plus 2 Free/Basic pages
  • 50 components per page
  • 250 subscribers per page
  • component groups
  • incidents and scheduled maintenance
  • uptime history

The page also shows $9/mo billed annually, incident history up to 5 years, unlimited team members, 50,000 API calls/day, and component status history up to 7 days.

StatusIQ Blue

monthly
$59/mo
  • 1 Blue page plus 2 Free/Basic pages
  • 200 components per page
  • component groups
  • third-party components
  • incidents and scheduled maintenance
  • uptime history

The page also shows $50/mo billed annually, 100,000 API calls/day, 500 subscribers, 50 auth subscribers, and component status history up to 90 days.

MSP

monthly
$59/month
  • manage 9 customers
  • 3 applications
  • 5 servers
  • 15 websites
  • 23 monitors in total
  • 1 min polling interval

The plan also shows $54/month paid annually, up to 35 users, 1 year data retention, up to 500 monitor groups, 40 alerts/resource/day, 20 IT automation runs/day/monitor, 10 API calls/day/monitor, 10 on-premise pollers, 10 status pages in one comparison row, and 5 mins minimum poll frequency in cloud monitoring comparisons.

MSP Enterprise

monthly
$249/month
  • all features available in the MSP plan
  • anomaly detection
  • event correlation
  • infrastructure events
  • NCM firmware vulnerability
  • NCM compliance

The page also shows $225/month paid annually and says enterprise customers are monitoring more than 250,000 websites, servers, networks, applications, and cloud services per account.

Website Monitoring

monthly
$10/month
  • default plan offerings

The pricing page also shows $9/month paid annually, $39/month, $36/month paid annually, and $999/month, $899/month paid annually for adjacent website-related tiers, but the document text here does not label those tiers clearly enough to assign them with confidence.

Infrastructure Monitoring

monthly
$10/month
  • default plan offerings
  • available add-ons

The pricing page also shows $9/month paid annually and a second tier at $49/month or $42/month paid annually, plus a customizable enterprise starting point at $625/month paid annually.

All-in-one Monitoring

monthly
$10/month
  • default plan offerings
  • available add-ons

The pricing page also shows $9/month paid annually and a customizable enterprise start point at $625/month paid annually.

Add-ons and extras

MSP Basic monitors

10 Monitors: $10; 500 Monitors: $450

Additional basic monitor capacity for MSP plans. Multiple units can be purchased.

MSP Host monitors

10 Monitors: $110; 500 Monitors: $1,100

Additional host monitor capacity for MSP plans. Multiple units can be purchased.

MSP Advanced monitors

25 Monitors: $160; 100 Monitors: $600

Additional advanced monitor capacity for MSP plans. Multiple units can be purchased.

MSP Additional customers

1 Customer: $9

Adds more customer accounts to an MSP plan.

MSP Network observability

10 Bundles: $40; 500 Bundles: $1,600

Adds network observability bundle capacity for MSP plans.

MSP Network components

10 Components: $11; 500 Components: $468

Adds network component capacity for MSP plans.

MSP RUM page views

500K Page views: $25; 10M Page views: $300

Adds real user monitoring page-view capacity for MSP plans.

MSP Logs

10 GB Logs 7 days index: $3; 1 TB Logs 7 days index: $225; 10 GB Logs 15 days index: $6; 1 TB Logs 15 days index: $450; 10 GB Logs 30 days index: $12; 1 TB Logs 30 days index: $900

Log retention add-on pricing for MSP plans across 7-, 15-, and 30-day indexing windows.

MSP Synthetic runs

10000 Synthetic runs: $8; 1M Synthetic runs: $680

Synthetic run add-on pricing for MSP plans.

MSP Hourly pricing

Virtual cloud servers: $0.008/hr; Application instances: $0.037/hr

Hourly billing for selected resource types in MSP plans.

StatusIQ additional Green page

$10/status page/month

Adds an extra Green status page.

StatusIQ additional Blue page

$59/status page/month

Adds an extra Blue status page.

StatusIQ additional subscribers

$10/unit/month

Adds every additional 250 subscribers.

StatusIQ additional auth subscribers

$39/unit/month

Adds every additional 250 Auth subscribers; a later section also shows $40/unit/month.

StatusIQ SMS credits

$10/unit; $20/unit; $50/unit; $100/unit; $500/unit; $899/unit

SMS credit packs are sold in 50, 100, 250, 500, 2,500, and 10,000 credit units.

Hidden and indirect costs

Worth budgeting for
⚠  Several pricing surfaces are intentionally incomplete and may require sales contact or configuration to finalize a quote. The MSP page says enterprise customers should request a price quote, and the main pricing page also tells buyers to contact sales for pricing clarification on some products and add-ons. That means the public page may not reflect the full spend for larger deployments, custom bundles, or nonstandard usage.
⚠  Usage-based features can create incremental costs beyond the headline plan price. Examples include extra customers, additional subscribers, SMS credits, logs by retention window, synthetic runs, and hourly-billed cloud/server resources. Buyers should expect costs to rise with monitor volume, retention length, and notification volume rather than assuming a flat subscription alone covers everything.

What buyers actually pay

A small team wants a free status page or a low-cost public incident page.

Expected cost$0/mo for the free StatusIQ tier; $10/mo for Green, or $9/mo billed annually.
number of status pagessubscriber countcustom domain and access controlsannual versus monthly billing

An MSP needs to start with the base managed-service plan and add customers or monitors over time.

Expected cost$59/month or $54/month billed annually for the MSP plan, plus add-ons as usage grows.
customer countbasic/host/advanced monitor countsnetwork observability bundleslogs retentionsynthetic runshourly billing resources

A buyer needs more than the included MSP or status-page limits.

Expected costNot publicly disclosed for the exact final total; it depends on which add-ons, overages, or quote-based enterprise terms are selected.
extra customersextra pagesextra subscribersSMS creditslogs retentionenterprise quote

Pricing FAQ

Yes. The StatusIQ page says, "Get Started with a 30-day free trial. No Credit Card required." The main pricing page also says, "Get started with a 30-day free trial. No credit card required." In addition, the main pricing page promotes a free forever plan for monitoring up to 50 resources.

For public plans that show both cadences, yes. The StatusIQ page lists lower annual equivalents for Green and Blue, and the MSP page shows a lower paid-annually price for the base MSP plan. The support article also says that switching from monthly to yearly gets a 10% discount.

The public pages show multiple add-ons for expanded usage rather than unlimited access. StatusIQ offers extra pages, subscribers, auth subscribers, and SMS credits; MSP offers extra monitor packs, customers, logs, page views, and synthetic runs. For some larger needs, the page says to request a price quote, so the exact cost depends on the selected add-ons or negotiated terms.

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