by Smartsupp · smartsupp.com ↗
Live chat and chatbot platform with visitor tracking and conversation management.
Smartsupp’s pricing is straightforward enough for self-serve buyers but still leaves room for larger teams to move into a quote-based arrangement. The public pricing page shows a free plan, three paid plans with both monthly and annual billing, and an Ultimate tier for custom requirements. In practical terms, that means small teams can start without a credit card, while growing support orgs can choose between published per-month pricing or a lower annual-billed rate. The page also makes it clear that the product is not limited to live chat alone: messaging across WhatsApp, Messenger, and email is part of the package structure, and automation features scale up by plan. For buyers comparing fit, the key pricing variables are the number of operators, conversation volume, history retention, and access to automation and API features. VAT is additional, add-ons may apply, and enterprise buyers should expect custom setup and integration discussions before purchase.
Freemium subscription with published self-serve tiers plus a quote-only enterprise/ultimate tier.
Smartsupp offers monthly and annual billing, with the pricing page explicitly showing lower annual-equivalent prices and noting 'save up to 30%'. The page advertises a 14-day free trial and says no credit card is needed. Free is a forever-free plan, while Ultimate is quote-only and starts at $280 per month billed annually on the pricing page, with payment via wire transfer noted for that tier. Prices do not include VAT, which is calculated based on the billing country, and the final amount is shown before payment completion.
Free is limited to 1 operator, 25 conversations per month, and 14-day conversation history.
Annual billing price shown publicly; monthly price is $24. The plan includes 1 operator and unlimited conversations.
Annual billing price shown publicly; monthly price is $35. The plan includes 3 operators and unlimited conversations.
Annual billing price shown publicly; monthly price is $117. The plan includes 5+ operators and unlimited conversations.
Quote-only tier with individual limits and custom setup.
The pricing page lists AI Agent as an available add-on/extras item, but the page text does not disclose a standalone public price for the add-on.
AI Reply Assists appears as an available add-on/extras item, while the page also shows plan-included monthly allowances; a separate public add-on price is not disclosed in the supplied documents.
The pricing page states that Mira AI shopping assistant is available as an add-on starting from 16 €. The same wording is shown across plans on the comparison table.
Extra operators can be added to the Expert plan, and the pricing page says the price is from €20 per month per extra operator.
A solo entrepreneur wants basic live chat and multichannel inbox coverage with minimal cost.
Expected cost$17 per month billed annually, or $24 per month billed monthly.A growing team needs three operators, automation, and API access.
Expected cost$25 per month billed annually, or $35 per month billed monthly.A larger support team needs five or more operators and premium support.
Expected cost$83 per month billed annually, or $117 per month billed monthly.An enterprise buyer needs custom limits, dedicated support, and custom integrations.
Expected costStarts at $280 per month, quote-based beyond that.Yes. Smartsupp lists a Free plan at $0 and also advertises a 14-day free trial on its pricing page. The page says no credit card is needed for the trial. This makes it possible to evaluate the product before committing to a paid subscription.
Yes. The pricing page shows both annual-billed and monthly prices for the paid tiers. For example, Solo is shown at $17 billed annually and $24 billed monthly, Plus at $25 billed annually and $35 billed monthly, and Expert at $83 billed annually and $117 billed monthly. The page also says you can 'save up to 30%' by paying annually.
Ultimate is the quote-only tier for larger teams. The supplied pricing page says it includes custom limits, custom setup and integrations, a dedicated account manager, API and data exports, and payment via wire transfer. The page also shows a public starting price of $280 per month.
