Free live chat software for websites with agent monitoring and messaging tools.
Freemium core platform with paid add-ons and services; the base software is free forever, while monetization comes from add-ons, AI usage tiers, and human-agent staffing services.
tawk.to’s core software is billed as free forever with no credit card required. Paid add-ons are billed monthly, and the help center states that annual billing is available for some add-ons and includes two free months. The AI Assist add-on allows monthly or annual billing, and if you change plans mid-cycle, the new plan takes effect at the start of your next billing period. Add-ons can be activated or canceled anytime, but they are not shared across properties, so a multi-property buyer may need separate purchases for each property.
No credit card or payment required. The page states there are no limits on agents, chat volumes, or sites you can add widgets to.
This is the free AI Assist plan, but the public source text does not disclose the exact included credits or quantitative limits.
The public help article names the tier but does not disclose the exact price or usage limits in the provided text.
The public help article names the tier but does not disclose the exact price or usage limits in the provided text.
The public help article names the tier but does not disclose the exact price or usage limits in the provided text.
Removes tawk.to branding from the widget, Knowledge Base, chat page, direct chat link, and popout widget, and allows custom branding experiences.
Annual billing for Remove Branding; the source states this equals $29 per month.
Adds browser-based voice and video calling plus screen sharing from within the chat widget.
Annual billing for Video + Voice + Screensharing; the source states this equals $29 per month.
Managed live-chat staffing service with pricing that varies by hours, coverage type, language requirements, and business needs.
Example staffed coverage tier priced at $1 per hour for 168 hours a week.
Example staffed coverage tier priced at $1.10 per hour for 128 hours a week.
Example staffed coverage tier priced at $1.50 per hour for 80 hours a week.
Example staffed coverage tier priced at $2.20 per hour for 40 hours a week.
Example staffed coverage tier priced at $3.00 per hour for 10 hours a week.
A small business wants live chat, ticketing, and a knowledge base without a software subscription.
Expected cost$0 for the core platform.A brand wants to remove tawk.to branding from the widget and related surfaces.
Expected cost$39 per month or $348 annually.A team needs AI automation for a customer support workflow.
Expected costNot publicly disclosed for the paid AI Assist tiers; the free Hobby tier is publicly available.A company wants outsourced live chat coverage rather than answering chats internally.
Expected costStarts at $1 per hour, with example monthly packages from $129/month to $728/month.Yes, the core platform is publicly described as free forever. The pricing page says there is no credit card or payment required and that the full suite is available for $0. Paid costs are tied to add-ons and services such as branding removal, AI Assist, and Hired Agents.
The provided pricing references list Remove Branding, Video + Voice + Screensharing, AI Assist, and Hired Agents. Remove Branding and Video + Voice + Screensharing each show monthly and annual pricing, while Hired Agents are priced per hour and also shown as example monthly packages. AI Assist is described as having four plans, but the provided text does not disclose the exact paid tier prices.
No public seat minimum is disclosed in the provided pricing materials. The pricing page specifically says there are no limits to the number of agents you can add to a property, which points away from a seat-based model. That is also consistent with tawk.to’s positioning as an agent-centric product rather than a per-seat subscription.
No. The help center says add-ons are billed monthly and can be activated or canceled anytime, but they are not shared across properties. If you want the same add-on on multiple properties, you need to buy it separately for each one.
