by Tidio · tidio.com ↗
Live chat and chatbot platform for small businesses and online stores.
Hybrid: free plan plus usage-based customer service tiers, with separate standalone AI and automation products; core plans avoid per-seat billing and scale mainly by billable conversations and usage quotas.
Tidio offers a 7-day free trial and does not require a credit card to start the trial. Annual billing is publicly presented alongside monthly billing, and the blog says annual billing includes 2 months free. The pricing page says subscriptions can be upgraded or downgraded at any time, with changes taking effect at the start of the next billing cycle. Seat minimums are not publicly emphasized for the core pricing page, and the company says the core support plan does not charge per agent. Quote-only tiers exist for Premium and for usage above the published quota thresholds.
Billable conversations are capped at 50 on the free plan; Lyro AI Agent monthly limits can be upgraded only by moving into a paid quota, and Flows usage can be increased from the free 100 visitor allowance.
This tier includes 100 billable conversations per month. The pricing page also shows the plan with annual billing equivalent to $24.17 per month.
Public pricing starts at $49.17 per month, with usage scaling from 250 billable conversations upward. The pricing page indicates higher quotas are available on Plus and Premium plans.
The pricing page says Plus starts at $300 per month, includes custom billable conversations, and is positioned for higher-scale usage. It also notes that higher quotas are available on Plus and Premium plans.
Premium is quote-only and does not disclose a public price. The pricing page says it is for custom billable conversations and provides higher-volume AI and support capabilities.
Standalone AI agent add-on that solves support questions automatically, supports human handoff, customizable communication style, and knowledge-based responses. The pricing page says it is available as a stand-alone product and includes a 7-day free trial.
Standalone automation add-on for proactive chat automation and conversion paths. The pricing page says it is available as a stand-alone product and includes a 7-day free trial.
Branding removal is listed as a customization add-on on the pricing page.
A solo founder or very small support team that wants live chat plus basic ticketing with a trial first.
Expected cost$0 during the 7-day trial, then $0 /mo. on Free or $24.17 /mo. on Starter, depending on whether the team needs more than 50 billable conversations.A small ecommerce team that needs automation and a moderate amount of support traffic.
Expected costStarts at $49.17 /mo. for Growth, with total cost increasing if the team exceeds the included conversation and automation quotas.A growing business that needs premium support, stronger controls, and larger usage quotas.
Expected costStarts at $300 /mo. for Plus; higher usage, custom limits, and add-ons can push spend above the published base price.A high-volume team that wants managed AI or custom deployment.
Expected costNot publicly disclosed; Premium is quote-only and intended for custom billable conversations and managed AI service.Yes. Tidio says the free trial lasts 7 days. The pricing page also says you do not need to provide credit card information to access the trial. At the end of the trial, the account is automatically downgraded to the Free plan unless you upgrade to a paid option.
Tidio says the core support plan does not charge per agent, and the public pricing structure is centered on billable conversations instead. The pricing page shows seats on the Free and Starter plans and custom seat counts on higher tiers, but the main cost driver is usage rather than a pure per-seat model. That makes pricing easier to budget for teams that expect to add operators without multiplying license fees.
The pricing page says higher quotas are available on Plus and Premium, and that teams exceeding 2,000 billable conversations, 1,000 Lyro AI conversations, or 100,000 Flows visitors should contact Tidio for a custom plan. In practice, that means overage handling is tied to plan upgrades and custom contracts rather than a simple public overage fee. For high-volume teams, the safest assumption is that extra usage may require a quote.
No. Premium is listed as Contact for pricing, and the page does not disclose a public billing amount. It is positioned as the top-tier option for custom billable conversations, managed AI, and advanced service requirements. Buyers should expect a sales conversation rather than self-serve checkout for this tier.
