by TOPdesk · topdesk.com ↗
Service management platform with helpdesk capabilities for handling customer and employee requests.
Per-agent subscription pricing with tiered plans; public list prices are shown on the official pricing page, and custom quotes are available for larger or specific requirements.
TOPdesk’s official blog says pricing is based on the number of agents, with lower average price per agent as agent count increases. It says buyers can choose monthly or annual billing, or sign multi-year contracts to save on costs. The pricing page encourages larger organizations to contact sales for an exact quote, and it says downgrades are only possible at the end of the current contract term. A free trial is not publicly disclosed on the official pricing page; a third-party review listing mentions a free trial, but the official pricing documents provided here do not confirm it.
Unlimited assets, tickets, and end users are included. TOPdesk also says users who simply view dashboards are free, and the product page describes pricing as based on the number of agents.
TOPdesk says pricing is based on the number of agents, and the more agents you add, the lower your average price. No public seat minimum is disclosed on the pricing page.
TOPdesk says pricing is based on the number of agents, with custom quote guidance for larger deployments. No public seat minimum is disclosed on the pricing page.
The pricing page says you can add features to your plan as needs evolve, including Reservations Management and consultancy days.
The pricing page names consultancy days as an add-on option. The blog and pricing page both indicate consultancy may be an extra cost, especially for implementation or post-implementation work.
TOPdesk says implementation by a consultant comes at a surcharge, and its blog identifies implementation by a consultant as the main additional cost to consider.
TOPdesk says integrations with other tools and post-implementation consultancy might cost extra depending on the tool or situation.
A small service desk wants the entry plan with public list pricing and standard helpdesk features.
Expected cost£51 per agent/month on Essential.A team needs SLA and problem-management capabilities plus AI-assisted categorization and knowledge creation.
Expected cost£72 per agent/month on Engaged.An organization wants the highest public tier with project work, live chat, and expanded AI features.
Expected cost£101 per agent/month on Excellent.A large organization wants a precise quote for a bigger deployment or tailored scope.
Expected costNot publicly disclosed; TOPdesk says to request an exact quote.TOPdesk says its pricing is based on the number of agents, meaning the people who handle tickets. The official pricing page shows three public tiers with per-agent monthly prices. Its blog also says the average price per agent goes down as you add more agents.
TOPdesk’s blog says buyers can choose monthly or annual billing, or sign multi-year contracts to save on costs. However, the official pricing page provided here shows public list prices in monthly per-agent terms rather than publishing annual list prices. For exact annual or longer-term pricing, TOPdesk directs buyers to request a quote.
TOPdesk says there are no additional costs beyond the prices mentioned on its website, but it also says implementation by a consultant is a surcharge. The pricing page warns that prices do not include taxes and that usage beyond the fair use policy may be charged extra. The blog further notes that integrations and post-implementation consultancy may cost extra.
A third-party review listing says Free Trial, but the official TOPdesk pricing page provided here does not publicly confirm a trial. Because the task requires grounded pricing details, the safest interpretation is that a trial is not publicly disclosed in the official documents. Buyers should confirm trial availability directly with TOPdesk sales if that matters to the purchase decision.
