Free
Not publicly disclosed€0
- Unlimited chats and contacts
- All core functions for one operator
One operator; no public seat expansion details in the supplied documents.
Userlike Pricing, Plans, and Availability
#12 in Live Chat SoftwareLive chat and messaging platform for websites and customer support teams.
#12Live Chat SoftwareMid-market
Pricing at a glance
◇ Pricing model
Freemium with tiered subscription plans; some tiers are publicly listed with monthly and yearly billing, while certain third-party references summarize the overall price range.
↻ Billing notes
Userlike publicly states monthly prices for paid plans in both yearly-billed and monthly-billed forms. The announcement says current premium subscribers are not affected by the price change, and that existing subscriptions renew under the old pricing structure. The free product remains free, and the supplied documents also indicate that annual or biennial payment can reduce the price. A free trial is mentioned in the FAQ document list, but the supplied text does not provide the trial length or conditions, so those details are not publicly disclosed here.
Plans and pricing
4 tiersTeam
Monthly or yearly billing€29 per month billed yearly; €36 per month billed monthly
- Four operator seats
- Access to messaging apps such as WhatsApp and Facebook
- Professional customer service features
Seat minimums beyond the four included operator seats are not publicly disclosed in the supplied documents.
Corporate
Monthly or yearly billing€99 per month billed yearly; €119 per month billed monthly
Public feature inclusions and seat minimums are not disclosed in the supplied documents.
Business
Monthly or yearly billing€299 per month billed yearly; €359 per month billed monthly
Public feature inclusions and seat minimums are not disclosed in the supplied documents.
What buyers actually pay
A small team wants to start on the free plan and only upgrade later if it needs more operators or messaging channels.
Expected cost€0 initially; moving to Team is publicly listed at €29 per month billed yearly or €36 per month billed monthly.Number of operatorsNeed for messaging app integrationsBilling cadence
A support team wants four operator seats plus WhatsApp and Facebook messaging integrations.
Expected costTeam pricing, publicly listed at €29 per month billed yearly or €36 per month billed monthly.Four included operator seatsMessaging app accessAnnual vs monthly billing
An established company wants the highest publicly listed tier without a quote-only process.
Expected costBusiness is publicly listed at €299 per month billed yearly or €359 per month billed monthly.Chosen plan tierBilling cadence
Pricing FAQ
Yes. The supplied documents explicitly say that the free product stays free, and third-party pricing references also describe a free version. The comparison article says the free version already includes unlimited chats and contacts with all core functions for one operator. If you need more than one operator or additional capabilities, you would need to move to a paid plan.
Public sources in the supplied documents show Team at €29 per month billed yearly or €36 per month billed monthly, Corporate at €99 per month billed yearly or €119 per month billed monthly, and Business at €299 per month billed yearly or €359 per month billed monthly. A third-party directory also summarizes the cheapest plan as starting at 100€ per month and the most expensive one as 800€ per month, but the official announcement provides the clearer tier-by-tier numbers. If you need a current quote or region-specific terms, the documents do not provide one.
The official announcement shows lower monthly-equivalent pricing when plans are billed yearly, which indicates an annual billing discount versus monthly billing. The European Alternatives reference also says the price becomes cheaper with annual or biennial payment. The supplied documents do not disclose the exact discount percentage or any promotion terms.
No quote-only tier is publicly disclosed in the supplied documents, and no public overage schedule or implementation fee is shown either. The product materials do note that premium packages include personal account managers, but they do not state that any tier requires custom sales contact to buy. Buyers should still confirm limits, add-ons, and contract terms before purchase because those details are not fully public here.