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UVdesk Pricing & Plans

#16 in Helpdesk

by UVdesk · uvdesk.com ↗

Helpdesk and ticketing software for customer support teams with automation and omnichannel intake.

#16HelpdeskSmall business
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Pricing at a glance

◇ Pricing model

Free open source tier plus paid per-agent SaaS plans with monthly and yearly billing options.

↻ Billing notes

The official pricing page shows both MONTHLY and YEARLY payment types. Paid Pro and Enterprise plans include a 30-day free trial, and the FAQ says you can pay annually or month-to-month for Pro and Enterprise plans. The page also states a minimum of 2 agents for paid plans, while the free open-source option is described as free forever. No public discount structure, renewal discount, or annual prepay savings beyond the stated annual billing rates is disclosed.

Plans and pricing

3 tiers

Free / UVdesk Open Source

Free forever
$0
  • Unlimited agents
  • Security
  • Company Setting
  • Workflow
  • Customer Follow Up
  • Customize your Theme

Public pricing materials describe this as free forever and self-hosted on your server. No public seat minimum is disclosed for this tier.

Pro

Monthly or yearly; the official page lists both annualized and month-to-month pricing
$8 per agent per month billed annually or $11 per agent per month month-to-month
  • Basic Features
  • eCommerce Multi-Channel Integration
  • Examine Agent’s Performance
  • Form Builder App
  • File Viewer App
  • Import Data

Minimum 2 agents. Official pricing page shows the plan is for medium-scale use and requires at least 2 agents.

Enterprise

Monthly or yearly; the official page lists both annualized and month-to-month pricing
$15 per agent per month billed annually or $18 per agent per month month-to-month
  • Pro Features
  • Full Portal Customization
  • Feature Request
  • Unlimited MailBox(s)
  • Knowledgebase(Unlimited)
  • eCommerce Multi channel

Minimum 2 agents. Official pricing page shows the plan is for large-scale use and requires at least 2 agents.

Hidden and indirect costs

Worth budgeting for
⚠  UVdesk’s public materials do not disclose any setup fee, implementation fee, or mandatory onboarding charge. The pricing page does indicate that paid plans are billed per agent, so total cost rises with seat count even though the plan names are shown as single per-agent amounts. Because the site does not publish overage rules or metered usage charges, those costs are not publicly disclosed.

What buyers actually pay

A small support team wants a low-cost hosted helpdesk with paid features and can commit to annual billing.

Expected cost$8 per agent per month, with a minimum of 2 agents.
Agent countAnnual billing choiceNeed for Pro features

A larger team needs portal customization, unlimited mailboxes, and knowledge base support.

Expected cost$15 per agent per month, with a minimum of 2 agents.
Agent countAnnual billing choiceNeed for Enterprise features

A company only needs a self-hosted open-source helpdesk and can run it on its own server.

Expected cost$0 for the software itself.
Self-hosting infrastructureInternal setup and maintenanceUnlimited agents

Pricing FAQ

Yes. The official pricing page shows both MONTHLY and YEARLY payment types. For paid plans, the site also states that you can pay annually or month-to-month. The public pricing references show the per-agent amounts for each billing cadence.

Yes. UVdesk publicly offers a free open-source option. The pricing page describes it as free forever and says it can be managed on your server. It also shows unlimited agents for that option.

Yes. The official pricing page says both the Pro and Enterprise plans come with 30 days of free trial. The FAQ text also explains that users can explore premium features during the trial and choose a plan before the trial period ends. No public data is provided on whether a credit card is required.

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