⚠ VanillaSoft says each bundle includes the first five seats, initial set-up, ongoing support, and updates, which suggests those items are bundled rather than separately listed. However, the official pricing page does not publish the base dollar amount for any bundle, so buyers cannot estimate total spend from the page alone. The page also says that if a bundle does not fit, VanillaSoft will build it custom, which means enterprise buyers may need to request a quote for implementation-specific pricing.
⚠ The pricing page does not publicly disclose overage rates, usage-based charges, add-on fees, seat pricing beyond the included first five seats, or renewal discount terms. Third-party references mention a starting price and an average discount, but they do not provide enough official detail to confirm what is included in that public starting price or whether it applies to every customer. As a result, the true all-in price may vary depending on seat count, scope, and any custom implementation requirements.