by Zendesk · zendesk.com ↗
Help center and knowledge base software for organizing and publishing knowledge articles.
Seat-based per agent pricing with annual billing shown publicly for core plans, plus separately priced add-ons and some usage-based features.
Zendesk publicly shows annual billing for its listed plan prices, and its FAQ says annual subscriptions often include a discount compared with paying month to month. It also says subscriptions can be month to month, annual, or multi-year, with enterprise plans generally requiring sales engagement and often invoice-based billing where applicable. The free trial is 14 days, the default trial includes access to all features on the Customer Service Suite Professional plan, and Zendesk for Startups offers a 6-month trial of Zendesk Suite for up to 50 agents.
Designed for teams that have outgrown a shared inbox and need core support essentials. Zendesk’s pricing page does not publicly disclose any seat minimum for this tier.
Designed for teams ready to unify support channels and automate resolutions with AI. Zendesk’s pricing page does not publicly disclose any seat minimum for this tier.
Designed for teams optimizing support operations with advanced automation and AI-driven insights. Zendesk’s pricing page does not publicly disclose any seat minimum for this tier.
Quote-only tier. Zendesk says to talk to sales for this plan, and the pricing page does not publicly disclose a list price.
Zendesk describes Copilot as AI assistance that empowers your entire team.
Zendesk says this bundle helps elevate customer service quality and optimize agent performance.
Zendesk says this add-on powers complex contact centers with ease of use and flexibility.
Zendesk positions this as self-learning AI for any stack, with a request-demo/contact-sales motion rather than a public list price.
A small support team wants to replace a shared inbox with a basic help desk and does not need omnichannel support or advanced AI on day one.
Expected cost$19 agent/month paid yearly, plus any add-ons or usage-based features if added later.A growing team wants messaging, live chat, telephony, and AI-based resolution workflows in one package.
Expected cost$55 agent/month paid yearly for Suite Team, with optional paid add-ons on top.An operations-heavy support organization needs advanced automation, AI tools, and deeper routing controls.
Expected cost$115 agent/month paid yearly for Suite Professional, plus any extra add-ons or usage charges.An enterprise buyer needs security, governance, and advanced controls but wants a custom quote.
Expected costNot publicly disclosed; contact sales.Yes, Zendesk publicly lists prices for several support tiers on its pricing page, including Support Team, Suite Team, Suite Professional, and its featured add-ons. The Enterprise tier is not publicly priced and is presented as talk-to-sales. Zendesk also publishes that prices are shown per agent and paid yearly for the listed plans.
Yes, Zendesk says it offers a free trial. The pricing FAQ states the trial period is 14 days and that the default trial includes all features on the Zendesk Customer Service Suite Professional plan. Zendesk also says its Startups program provides a 6-month trial of Zendesk Suite for up to 50 agents.
Zendesk’s pricing page publicly shows annual billing for the listed plan prices, and its FAQ says subscriptions can be month to month, annual, or multi-year. However, the page does not publicly disclose month-to-month list prices for the displayed tiers. If a buyer wants monthly terms, Zendesk directs them toward sales or account guidance for additional billing options.
Buyers should watch for add-ons, usage-based features, and annual-versus-monthly differences. Zendesk explicitly says App Builder, Action Builder, and Voice can bill on consumption beyond plan allowances, and that add-ons are priced separately from the base plan. That means the headline per-agent price may not reflect the full monthly or annual spend.
