by Zendesk · zendesk.com ↗
Customer service and support platform for ticketing, omnichannel case management, and self-service.
Seat-based per agent pricing with plan tiers, annual billing emphasis, optional add-ons, and some usage-based charges for AI and advanced features.
Zendesk discloses seat-based pricing and says subscriptions can be month to month, annual, or multi-year. The pricing page emphasizes annual billing with a paid-yearly label on the published tiers and says annual subscriptions often include a discount compared with paying month-to-month. Zendesk also offers a 14-day free trial, with the default trial including the Customer Service Suite Professional plan, and the Zendesk for Startups program provides a 6-month trial of Zendesk Suite for up to 50 agents. Enterprise Service Plans generally require sales engagement, and Zendesk says invoice-based billing may be available depending on eligibility and terms.
For teams that have outgrown a shared inbox and need core support essentials.
For teams ready to unify support channels and automate resolutions with AI Agents.
For teams optimizing support operations with advanced automation and AI-driven insights.
For teams needing advanced security, governance and the most proactive AI assistant.
AI assistance that empowers your entire team.
Elevate customer service quality and optimize agent performance.
Power complex contact centers with ease of use and flexibility.
Self-learning AI for any stack, with no migration required; customers are directed to contact sales for a demo.
A small support team wants core ticketing and basic routing without committing to a large suite.
Expected cost$19 per agent/month, billed yearly.A growing team wants omnichannel support with AI-assisted resolution and live chat.
Expected cost$55 per agent/month, billed yearly.An operations team needs advanced automation, richer reporting, and voice workflows.
Expected cost$115 per agent/month, billed yearly.An enterprise buyer needs advanced governance and security and is willing to go through sales.
Expected costNot publicly disclosed; talk to sales.No. Zendesk publishes prices for several standard tiers and add-ons, but the top enterprise tier is quoted through sales. The pricing page also says add-ons can vary by plan tier and purchase path, so some costs are only confirmed during the buying process. If you need an enterprise package, Zendesk directs you to contact Sales.
Yes. Zendesk says it offers a 14-day free trial and that the default trial gives access to all features on the Customer Service Suite Professional plan. The page also notes that Copilot is included by default in the trial, while other add-ons may require contacting sales. Zendesk for Startups additionally provides a 6-month trial of Zendesk Suite for up to 50 agents.
Zendesk says subscriptions can be month to month, annual, or multi-year, but the published plan prices on the pricing page are shown as paid yearly. The FAQ says annual subscriptions often include a discount versus paying month to month. It also says sales-assisted purchasing may support invoice-based billing depending on eligibility and terms.
Zendesk says AI agents are included in every Suite and Support plan, but it also says pricing for AI agents is based on successful outcomes and that Automated Resolutions are the unit used to calculate and bill AI agent usage. The pricing page further states that certain features like App Builder, Action Builder, and Voice are billed based on consumption exceeding applicable plan allowances. That means AI-related spend can go beyond the published seat price.
