Free
Monthly₹0 /user/month
- Leads
- deals
- workflows
- reports
- mobile app
- contact management
Free forever for 3 users.
Zoho CRM Pricing, Plans, and Availability
#3 in CRMby Zoho · zoho.com ↗
CRM system for lead, contact, pipeline, and workflow management.
#3CRMSmall business
Pricing at a glance
◇ Pricing model
Per-user subscription with monthly or annual billing, a free edition for 3 users, and paid add-ons for extra services.
↻ Billing notes
Zoho CRM shows both monthly and yearly billing options, and the pricing page states that annual plans can save up to 34%. The calculator also says annual billing saves 18% in the estimate shown, and local taxes such as VAT and GST are charged in addition to the listed prices. A free trial is available, and the product page says Zoho CRM is a pay-as-you-go service with monthly or yearly billing so customers can upgrade or downgrade at will.
Plans and pricing
5 tiersStandard
Monthly or annual billing available₹800 /user/month
- Workflows & assignment rules
- AI agents
- Cadences
- Reports & dashboards
- Sales forecasting
- Self service kiosks
Beginner-friendly edition for small teams.
Professional
Monthly or annual billing available₹1,400 /user/month
- Everything in Standard
- CPQ
- Email intelligence
- Process automation
- Widgets
- Inventory management
Includes deeper automation and AI than Standard.
Enterprise
Monthly or annual billing available₹2,400 /user/month
- Everything in Professional
- AI sales assistant
- Journey orchestration
- Territory management
- Custom functions
- Wizards
Designed for deep customizability.
Ultimate
Monthly or annual billing available₹2,600 /user/month
- Everything in Enterprise
- Enhanced feature limits
- Consulting
- Migration assistance
- Custom AI/ML
- Data preparation
Highest listed paid edition in the supplied pricing page.
Evidencezoho.com ↗
Add-ons and extras
Support Premium
₹2,400Premium support includes 24/5 live chat and phone support with maximum 3 hours initial response time.
Enterprise Support
Price not fully specified in the supplied textEnterprise support is described as 24/7 live chat and phone support with maximum 1 hour initial response time, and it requires a minimum of 50 user licenses.
Weekly Data Backup
₹16,560 /yearMaintain a weekly backup of CRM data in a downloadable format.
One-time Data Backup
₹16,560 /unitMaintain a one-time backup of CRM data in a downloadable format.
Team Users
₹3,300Team users are a separate license type for non-sales users such as marketing, support, legal, and finance, with limited access compared with regular organization users.
Evidencezoho.com ↗
What buyers actually pay
A very small business that only needs core CRM basics can start on the free edition.
Expected cost₹0 for up to 3 users.User countNeed for paid add-ons later
A small team that wants automation, forecasting, and dashboards without advanced enterprise customization may choose Standard.
Expected cost₹800 per user per month before taxes.Number of usersMonthly vs annual billingTaxes
A growing sales organization that needs CPQ, email intelligence, and inventory management may move to Professional.
Expected cost₹1,400 per user per month before taxes.Number of usersMonthly vs annual billingTaxesOptional add-ons
A larger team needing custom functions, portals, and deeper automation may need Enterprise or Ultimate.
Expected cost₹2,400 to ₹2,600 per user per month before taxes.Number of usersEdition selectedMonthly vs annual billingTaxesSupport tierStorage or backup add-ons
Evidencezoho.com ↗zoho.com ↗
Pricing FAQ
Yes. The supplied pricing page says Zoho CRM offers a free edition for 3 users. That edition includes core CRM basics like leads, deals, workflows, reports, and mobile access. It is a practical entry point for very small teams that want to try the product before upgrading.
The official pricing page shows Standard at ₹800 per user per month. Professional, Enterprise, and Ultimate are listed at higher per-user monthly prices. Buyers should still budget for taxes, because local VAT or GST is charged in addition to the listed prices.
The product page describes Zoho CRM as a pay-as-you-go service with monthly or yearly billing. It also says you are not bound by contracts or commitments, and that you can upgrade or downgrade at will. That makes it easier to change plans as your team grows or your needs shift.
Not always. The pricing calculator shows several add-ons such as support, data backup, file storage, portal users, and data storage, and it notes that some add-ons are available by default in all paid CRM plans. Buyers who need those extras should confirm which items are included in their chosen edition and which ones cost more.