Chatway
Live Chat, AI Chatbot & MCP for AI Agents
#42 of 44 in Live Chat & AI Support50,000 customers (per chatway.app)100% positive in AI answers
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- Chatway ranks #42 of 44 in Live Chat & AI Support with an AI visibility score of 0 (SlateIndex, Nov 3, 2026).
- Chatway's visibility fell 2.1 points since the previous weekly run.
- Chatway is most visible on ChatGPT (0) and least on Perplexity (0).
- AI engines name Chatway in 0 of the 30 Live Chat & AI Support buyer prompts SlateIndex tracks.
About
Company details for Chatway
Chatway is a live chat and AI customer support platform with a shared inbox for website chat, WhatsApp, Instagram, Facebook Messenger and email. Its built-in AI Support Agent answers visitor questions from a website and knowledge base and hands chats to staff when needed. External AI agents such as Claude, ChatGPT and Cursor can connect through MCP and the REST API. It ranks #42 of 44 in Live Chat & AI Support on SlateIndex and has a visibility score of 0 in the latest weekly run.
Founded in 2020 and headquartered in Tel Aviv, Israel, the company employs 11–50 people. Its differentiator: bring your own AI agent: Claude, ChatGPT or Cursor can connect through MCP and choose what they can access in Chatway.
- Website
- chatway.app
- Categories
- Live Chat & AI Support
- Company size
- 11–50 employees
- Headquarters
- Tel Aviv, Israel
- Founded
- 2020
- Company type
- Private
- Customers
- 50,000 · per chatway.app
- Pricing
- Free; paid from $31 per seat / mo · per seat
- Free trial
- Free plan available
- Platforms
- Web app, iOS app, Android app
- Languages
- 20 supported
- Support
- Help Center, Developer Docs, Priority SLA support on Enterprise plan, Dedicated onboarding and account manager on Enterprise plan
Read from linkedin.com, chatway.app, g2.com, facebook.com, getapp.com, apps.apple.com · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
Chatway lost 2.1 points over 1 weekly run in Live Chat & AI Support. Zendesk leads the category at 49.3%.
Media
Website and product screenshots for Chatway
AI mentions & citations
Recent answers that name Chatway
No mentions in the latest run.
Products & features
What Chatway sells
Chatway Live Chat
Website chat widget with pre-chat forms, FAQs, canned responses, post-chat surveys and real-time visitor insights.
AI Support Agent
Built-in AI agent trained on your website and knowledge base that replies across channels and hands off to your team when needed.
Bring Your Own AI (MCP)
Connects ChatGPT, Claude, Cursor and other AI agents to Chatway so they can tag, hand off and help your team.
Chatway mobile apps
iOS and Android apps for replying to customers and managing chats on the go.
Strengths engines cite
- High satisfaction for smaller, niche, or simpler widget deployments
Target market & buyers
Small and medium businesses, ecommerce stores, SaaS companies and agencies
Notable customers include Pareto Solutions, Orion's Corner, Halle System, Avvo, Bridge Online Academy, WDT Tool.
| Industry | Primary use case |
|---|---|
| eCommerce | Answering product, cart and order questions with live Shopify and WooCommerce data |
Funding & recent developments
Funding
| Latest known round | Total raised |
|---|---|
| — | — |
Recent developments
- Nov 2025ProductInstagram messaging support added to iOS app
The iOS app changelog lists Instagram messaging support in version 2.0.364.
What AI answers say
Sentiment and themes from the answers that mention this brand
Positive 100% · Neutral 0% · Mixed 0% of 2 engine answers that mention Chatway
Praised for
- High satisfaction for smaller, niche, or simpler widget deployments
Criticised for
Pricing
Per seat pricing with a free plan
Cite as: SlateIndex, “Chatway AI visibility profile”, https://slateindex.ai/brand/chatway, data of Nov 3, 2026. Licence: CC BY 4.0.