Chatway pricing 2026: plans and costs
Quick pricing summary
- Free: $0 month
- Business: $31 month, billed yearly ($39 billed monthly)
- Plus: $159 month, billed yearly ($199 billed monthly)
- Enterprise: Custom (custom)
- Annual billing: saves 20% vs monthly
- Worth noting: Plans list annual-billed monthly prices; monthly billing: Business $39, Plus $199. Annual discount ~20% (computed from listed prices). Conversation allowance can be reset by paying for the plan again.
Plans
Free
$0 month
- 1 seat
- 50 conversations/month
- 30 days chat history
- API, Webhooks & MCP support
- FAQs & canned responses
- iOS and Android mobile apps
- Widget customization
- Buttons for social chat channels
Business
$31 month, billed yearly ($39 billed monthly)
- 2 seats included
- 200 conversations/month
- Unlimited chat history
- 2 automations & workflows
- 1 help center
- Real-time visitor insights
- Shopify & WooCommerce full sync
- WhatsApp, Messenger, Instagram, Email integration
- Live translation
- Remove Chatway branding
Plus
$159 month, billed yearly ($199 billed monthly)
- 10 seats included
- 1,000 conversations/month
- 15 automations & workflows
- Teams & chat routing
- Multiple widgets
- Multiple inboxes
- Multiple help centers
Enterprise
Custom custom
- Customizable seats & conversations
- Advanced roles & permissions
- Audit logs
- SLA & priority support
- Dedicated onboarding & account manager
- Custom security requirements
What you get on each plan
| Feature | Free | Business | Plus | Enterprise |
|---|---|---|---|---|
| Seats included | 1 | 2 | 10 | Customizable |
| Conversations/month | 50 | 200 | 1000 | Customizable |
| Chat history | 30 days | Unlimited | Unlimited | Unlimited |
| Automations & workflows | — | 2 | 15 | ✓ |
| Help center | — | 1 | Multiple | Multiple |
| Shopify & WooCommerce sync | — | ✓ | ✓ | ✓ |
| Remove Chatway branding | — | ✓ | ✓ | ✓ |
| Chat routing & teams | — | — | ✓ | ✓ |
| Multiple widgets/inboxes | — | — | ✓ | ✓ |
| Audit logs | — | — | — | ✓ |
Hidden costs & add-ons
| Cost driver | Price | When it applies |
|---|---|---|
| AI Support Agent | $0.50 per resolved conversation (10 free AI conversations to start) | All plans including Free |
| Additional seat | $19/month, $16/month billed yearly | Business, Plus |
| Bring Your Own AI | Included | All plans |
List prices as published on chatway.app/pricing. Totals are worked examples, not quotes.