Cresta
NewThe AI operating system for customer experience
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- Cresta ranks #34 of 48 in Contact Center with an AI visibility score of 0.9 (SlateIndex, Nov 3, 2026).
- Cresta is most visible on Perplexity (1.9) and least on Google AI Mode (0).
- AI engines name Cresta in 3 of the 30 Contact Center buyer prompts SlateIndex tracks.
- gartner.com is the source AI engines cite most in answers about Cresta, with 5 citations.
About
Company details for Cresta
Cresta is an AI platform for contact centers that automates customer conversations and back-office processes, gives human agents real-time guidance, and analyzes conversations to show what drives outcomes. It works across voice, chat, email and SMS and connects to telephony, CRM and knowledge systems. Salesforce has signed a definitive agreement to acquire Cresta, and that deal has not yet closed. It ranks #34 of 48 in Contact Center on SlateIndex and has a visibility score of 0.9 in the latest weekly run.
Founded in 2017 and headquartered in Sunnyvale, California, US, the company employs 501–1,000 people. It has raised about $270M. Its differentiator: one platform that captures every conversation and links its outcomes to both automated and human-assisted action.
- Website
- cresta.com
- Categories
- Contact Center
- Company size
- 501–1,000 employees
- Headquarters
- Sunnyvale, California, US
- Founded
- 2017
- Company type
- Private, venture-backed
- Funding
- Series D · $270M raised
- Compliance
- ISO/IEC 42001, ISO/IEC 27701, PCI-DSS
Read from linkedin.com, capterra.com, cresta.com, getlatka.com, cmswire.com · refreshed Nov 3, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
Cresta gained 0.9 points over 1 weekly run in Contact Center. Genesys leads the category at 52.3%.
Media
Website and product screenshots for Cresta
AI mentions & citations
Recent answers that name Cresta
Products & features
What Cresta sells
AI Agent
Always-on customer-facing agent across voice, chat, email and SMS.
Deputy Agent
Long-running agent that automates work from intent to completion across systems.
Agentic Assist
Real-time guidance, knowledge and automation for human agents during conversations.
Conversation Intelligence
Analysis of conversations and their outcomes to find what drives results.
AI Analyst
Natural-language analytics interface within Cresta Insights.
Knowledge Agent
Gives agents real-time answers during live interactions.
Opera
No-code AI orchestration engine.
Target market & buyers
Fortune 500 enterprises in regulated industries
Notable customers include United Airlines, CVS Health, Marriott, Intuit, Verizon, Brinks Home, CarMax, Oportun.
| Industry | Primary use case |
|---|---|
| Healthcare | Resolving member and patient conversations faster and more accurately, cutting handle time and raising CSAT |
| Travel and Hospitality | Protecting loyalty when plans change and growing revenue per booking with upgrades |
| Airlines | Absorbing irregular operations without adding headcount and eliminating avoidable contacts |
| Financial Services | Collecting more per hour, resolving disputes faster and converting more applications |
| Retail | Lifting conversion, driving repeat purchases and handling peak-season volume |
| Telecommunications | Cutting churn, growing lifetime value through upsell and resolving more on first contact |
| Insurance | Converting more quotes, retaining policyholders through renewal and staying compliant |
| Home Services | Keeping recurring customers and turning routine service calls into revenue |
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Seed | 2020 | $6M |
| Series A | 2020 | $15M |
| Series B | 2021 | $50M |
| Series C | 2022 | $80M |
| Series D | 2024 | $125M |
| Latest known round | Total raised |
|---|---|
| Series D | $270M |
Recent developments
- Mar 2026ProductKnowledge Agent launched
Knowledge Agent gives agents real-time answers during live interactions.
- Jun 2025ProductOmnichannel AI Agent expansion
Cresta expanded its AI Agent across voice and digital channels.
Competitive landscape
How Cresta compares with its top three alternatives
Cresta most often appears alongside Genesys, Zendesk, Salesforce in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| Cresta | 0.9% | 0.4% | New | Pricing not available |
| Genesys | 52.3% | 8.9% | down−2.3% | Pricing not available |
| Zendesk | 49.3% | 11.2% | up+0.3% | $19 / seat / mo |
| Salesforce | 46.2% | 9.6% | New | Pricing not available |
| CXone | 35.9% | 6.3% | down−0.8% | Pricing not available |
Cite as: SlateIndex, “Cresta AI visibility profile”, https://slateindex.ai/brand/cresta, data of Nov 3, 2026. Licence: CC BY 4.0.