CXone
New to the index — the CXone profile is being built from its website.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- CXone ranks #2 of 48 in Contact Center with an AI visibility score of 35.9 (SlateIndex, Nov 3, 2026).
- CXone's visibility fell 0.8 points since the previous weekly run.
- CXone is most visible on ChatGPT (46.5) and least on Perplexity (26.9).
- AI engines name CXone in 22 of the 30 Contact Center buyer prompts SlateIndex tracks.
- g2.com is the source AI engines cite most in answers about CXone, with 24 citations.
About
Company details for CXone
CXone is NiCE's cloud contact center platform, sold as multi-tenant SaaS running on AWS. It covers automatic call distribution, omnichannel routing, AI, workforce management, quality management, analytics, self-service, knowledge management, and proactive engagement. Reviewers describe it as powerful but complex to configure. It ranks #2 of 48 in Contact Center on SlateIndex and has a visibility score of 35.9 in the latest weekly run.
Its differentiator: breadth of one platform covering routing, AI, workforce management, quality management and analytics, as reviewers note.
- Website
- nice.com
- Categories
- Contact Center
- Company size
- 5,000+ employees
- Headquarters
- Ra'anana, Israel
- Company type
- Division of NiCE Ltd.
- Deployment
- Cloud-native, multi-tenant SaaS on AWS
- Compliance
- PCI DSS, ISO 27001, SOC 2, HITRUST, IRAP, FedRAMP Moderate, CPNI, GDPR, SOX, HIPAA, CSA STAR Level 1
Read from en.wikipedia.org, gartner.com, cxtoday.com, wiki.wfmlabs.org, help.nice-incontact.com, cloudtalk.io · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
CXone lost 0.8 points over 1 weekly run in Contact Center. Genesys leads the category at 52.3%.
AI mentions & citations
Recent answers that name CXone
What are the best Contact Center tools in 2026?
The best contact center platforms in 2026 are NiCE CXone, Genesys Cloud CX, Five9, Talkdesk, Amazon Connect, and Salesforce Service Cloud.
Which Contact Center vendors do analysts recommend?
If you're evaluating Contact Center as a Service (CCaaS) vendors, the strongest analyst-backed shortlist includes NiCE, Genesys, Amazon Connect (AWS), Five9, and Talkdesk.
Official website of the top contact center platform vendors
My recommendation: If you are preparing a vendor landscape or competitor benchmarking report, prioritize NICE, Genesys, Five9, Amazon Connect, Cisco, and Talkdesk.
Who makes the most used contact center platform?
The answer is NiCE (formerly NICE), if you're talking about the largest cloud-based contact center platform provider by revenue.
What are the best Contact Center tools in 2026?
NICE CXone: Widely recognized for having the most comprehensive workforce engagement management (WEM) and quality management suite on the market.
Which contact center platform has the best reviews?
NICE CXone: Frequently named a customer choice leader with high ratings (averaging around 4.6/5 with hundreds of reviews) on Gartner.
Best contact center platform with AI features
The market has rapidly transitioned into the era of CX AI , where conversational bots, real-time agent assist, and autonomous AI agents handle complex workflows.[](https://www.verint.com/blog/best-contact-center-ai-…
Who makes the most used contact center platform?
Cloud & Overall Market Leader (CCaaS): NICE
Products & features
What CXone sells
CXone
Cloud contact center platform covering ACD, omnichannel, AI, workforce management, quality management, analytics, self-service, knowledge management and proactive engagement.
CXone Expert
Knowledge management product, acquired as MindTouch in April 2021 and rebranded.
CXone Open Cloud
Separate deployment option for specific regions or infrastructure.
Strengths engines cite
- Comprehensive workforce engagement management and quality management suite
- Strong analytics and omnichannel routing for large-scale deployments
- Recognised as a market leader with high analyst and customer ratings
- Recommended as a top enterprise contact center shortlist option
Target market & buyers
Enterprise-scale organizations
Funding & recent developments
Funding
| Latest known round | Total raised |
|---|---|
| — | — |
Recent developments
- Jul 2026CompanyNiCE reports Q1 2026 results
NiCE reported Q1 2026 revenue of $768.6 million, up 9.8% year over year, and AI annual recurring revenue of $345 million.
Competitive landscape
How CXone compares with its top three alternatives
CXone most often appears alongside Genesys, Five9, Talkdesk CX Cloud in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| CXone | 35.9% | 6.3% | down−0.8% | Pricing not available |
| Genesys | 52.3% | 8.9% | down−2.3% | Pricing not available |
| Five9 | 28.5% | 6.2% | up+1.1% | Pricing not available |
| Talkdesk CX Cloud | 26.1% | 6.7% | down−0.5% | $85 / seat / mo |
| Salesforce | 46.2% | 9.6% | New | Pricing not available |
What AI answers say
Sentiment and themes from the answers that mention this brand
Positive 48% · Neutral 40% · Mixed 12% of 73 engine answers that mention CXone
Praised for
- Comprehensive workforce engagement management and quality management suite
- Strong analytics and omnichannel routing for large-scale deployments
- Recognised as a market leader with high analyst and customer ratings
- Recommended as a top enterprise contact center shortlist option
Criticised for
- Less suited for highly customized, large on-premise migrations
- May lack advanced depth for very large operations with complex needs
- Seat-based tiered pricing with enterprise contracts needed for discounts
- Higher starting prices than some alternatives, with advanced tiers costing more
Cite as: SlateIndex, “CXone AI visibility profile”, https://slateindex.ai/brand/cxone, data of Nov 3, 2026. Licence: CC BY 4.0.