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SlateIndex

HelpDesk sources

The ticketing platform inside Text. Manage customer conversations in one queue.

Help DeskBoston, MA, United States201–500 employees

#9 of 37 in Help Desk61% positive in AI answers

Track this brand Visit websiteCompare alternatives
Visibility score
19.5%
down−1.1% vs last week
Weekly run · Nov 3

Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run

Sources cited
25
in answers that mention HelpDesk
Total citations
218
across 25 prompts
Own site share
27.1%
helpdesk.com

Where engines get their information

Sources cited in answers that name HelpDesk, by citation count.

SourceTypeShare of citationsCitationsPrompts
helpdesk.com Own siteBrand site
27.1%
5925
intercom.comBrand site
8.7%
1917
freshworks.comBrand site
8.3%
1812
g2.comReview site
6%
139
capterra.comReview site
5%
118
alloysoftware.comWeb
4.6%
1010
helpspot.comBrand site
4.6%
109
hubspot.comBrand site
3.7%
86
zendesk.comBrand site
3.7%
85
rework.comWeb
3.2%
77
salesforce.comBrand site
3.2%
76
toolradar.comWeb
2.8%
65
front.comBrand site
2.3%
55
helpscout.comBrand site
2.3%
55
text.comWeb
2.3%
55
pcmag.comMedia
1.8%
43
zoho.comBrand site
1.8%
44
atlassian.comBrand site
1.4%
33
dragapp.comWeb
1.4%
33
selecthub.comWeb
1.4%
33
beltstack.comWeb
0.9%
21
bluetweak.comWeb
0.9%
22
bolddesk.comWeb
0.9%
22
console.comWeb
0.9%
22
costbench.comWeb
0.9%
22

Cite as: SlateIndex, “HelpDesk AI visibility profile”, https://slateindex.ai/brand/helpdesk, data of Nov 3, 2026. Licence: CC BY 4.0.