HelpDesk
The ticketing platform inside Text. Manage customer conversations in one queue.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- HelpDesk ranks #9 of 37 in Help Desk with an AI visibility score of 19.5 (SlateIndex, Nov 3, 2026).
- HelpDesk's visibility fell 1.1 points since the previous weekly run.
- HelpDesk is most visible on Perplexity (43.3) and least on ChatGPT (6.5).
- AI engines name HelpDesk in 25 of the 30 Help Desk buyer prompts SlateIndex tracks.
- helpdesk.com is the source AI engines cite most in answers about HelpDesk, with 59 citations.
About
Company details for HelpDesk
HelpDesk.com is a ticketing system from Text, Inc. that brings email, live chat, Messenger, WhatsApp and SMS into one AI-assisted inbox. It includes automation rules, ticket statuses and priorities, collaboration tools such as private notes and collision detection, and AI features for reply suggestions, ticket summaries, tagging and language detection. New sign-ups on helpdesk.com now start a trial of Text, the parent's AI customer service platform, with HelpDesk ticketing included. It ranks #9 of 37 in Help Desk on SlateIndex and has a visibility score of 19.5 in the latest weekly run.
Its differentiator: ticketing combined with an AI Agent and sales tools that turn support conversations into tracked revenue.
- Website
- helpdesk.com
- Categories
- Help Desk
- Company size
- 201–500 employees
- Headquarters
- Boston, MA, United States
- Company type
- Division of Text, Inc.
- Pricing
- $19 per seat / mo · per seat
- Free trial
- 14-day free trial
- Deployment
- Cloud (browser-based, with desktop apps for Mac and Windows)
- Platforms
- Web, Mac, Windows
- Languages
- 48 supported
- Compliance
- SOC 2, GDPR, PCI DSS (SAQ A), CCPA, Data Privacy Framework
- Support
- 24/7/365 support, Live chat, Free migration assistance, Dedicated Account Manager (Enterprise)
Read from linkedin.com, helpdesk.com, softwareadvice.com, facebook.com · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
HelpDesk lost 1.1 points over 1 weekly run in Help Desk. Freshworks leads the category at 61.5%.
Media
Website and product screenshots for HelpDesk
AI mentions & citations
Recent answers that name HelpDesk
How do companies resolve customer tickets without a dedicated tool?
Managing and resolving customer support tickets without a dedicated helpdesk or ticketing platform (like Zendesk or Intercom) is entirely possible, especially for small teams, startups, or lean operations.
Which help desk platform offers a free trial?
HelpDesk.com — 14-day trial, no credit card required.
Which Help Desk tools offer annual discounts?
The clearest advertised discount is HelpDesk.com’s savings of up to 24%.
Where can I sign up for a help desk platform?
HelpDesk.com — 14-day free trial, no credit card required.
How do companies resolve customer tickets without a dedicated tool?
In fact, many small businesses and startups operate this way before investing in dedicated helpdesk software.
Which help desk platform has transparent pricing?
HelpDesk.com: starts at $19 per user per month, with AI resolutions included.
Most affordable help desk platform that is still reliable
Best Minimalist / Small Team Option: Mojo Helpdesk
Which help desk platform offers a free trial?
HelpDesk.com - Provides a straightforward 14-day trial without needing a credit card to get started.
Products & features
What HelpDesk sells
Ticketing
Shared inbox with ticket statuses, priorities, tags, custom fields, automated assignment and ticketing rules.
AI Agent
Resolves routine chat questions before they become tickets and hands off to humans with context.
AI Copilot
Drafts reply suggestions, summarizes tickets and chats, edits text and suggests tags.
Workflows
No-code automations connecting tickets and chats to tools like Shopify, Salesforce, HubSpot, Klaviyo and Slack, plus webhooks.
Live chat
Website and in-app chat widget with proactive campaigns and Shopify selling features.
Strengths engines cite
- Free 14-day trial without a credit card required
- Straightforward, low-cost pricing from $19 per user per month
- Built-in AI resolutions and shared inbox included
- Recommended for small teams and startups
Target market & buyers
Small businesses, SaaS companies, IT help desks and enterprises.
Notable customers include Brastel Co., Ltd., Wembley Stadium, Valley Driving School.
| Industry | Primary use case |
|---|---|
| SaaS | Handling software-related customer messages across email, chat, Messenger and SMS. |
| IT | Multi-tiered IT help desk support for technical queries. |
| E-commerce | Selling through support chats with Shopify catalog, cart preview and cart recovery. |
Competitive landscape
How HelpDesk compares with its top three alternatives
HelpDesk most often appears alongside Freshworks, Zendesk, Zoho in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| HelpDesk | 19.5% | 5.4% | down−1.1% | $19 / seat / mo |
| Freshworks | 61.5% | 12.9% | up+1.7% | Pricing not available |
| Zendesk | 49.3% | 11.2% | up+0.3% | $19 / seat / mo |
| Zoho | 44.8% | 12.5% | up+5.4% | Pricing not available |
| Intercom | 46.2% | 10.1% | up+2% | $29 / seat / mo |
What AI answers say
Sentiment and themes from the answers that mention this brand
Positive 61% · Neutral 39% · Mixed 0% of 18 engine answers that mention HelpDesk
Praised for
- Free 14-day trial without a credit card required
- Straightforward, low-cost pricing from $19 per user per month
- Built-in AI resolutions and shared inbox included
- Recommended for small teams and startups
Criticised for
Pricing
Per seat pricing
Cite as: SlateIndex, “HelpDesk AI visibility profile”, https://slateindex.ai/brand/helpdesk, data of Nov 3, 2026. Licence: CC BY 4.0.