HelpDesk pricing 2026: plans and costs
How AI answers describe HelpDesk pricing
HelpDesk.com — 14-day trial, no credit card required.
Compared to: Freshworks · Zendesk · Zoho
- HelpDesk.com: starts at $19 per user per month, with AI resolutions included.
- HelpDesk.com - Provides a straightforward 14-day trial without needing a credit card to get started.
Quick pricing summary
- Essential: $19 user / month, billed yearly ($25 billed monthly)
- Growth: $79 user / month, billed yearly ($99 billed monthly)
- Enterprise: Custom (custom, contact sales)
- Annual billing: saves 24% vs monthly
- Worth noting: Annual billing saves up to 24%. Free 14-day trial, no credit card required.
Plans
Essential
$19 user / month, billed yearly ($25 billed monthly)
- Inbox and tickets
- Statuses and priorities
- Automated assignment
- Canned responses
- 3 ticketing rules
- 1 AI Agent
- 10 AI resolutions per month
- AI Copilot
- 5 reply suggestions
- 5 AI text edits
- Email, website chat, Messenger, SMS
- Selling through Shopify
Growth
$79 user / month, billed yearly ($99 billed monthly)
- Everything in Essential
- 20 custom fields
- 10 ticketing rules
- Up to 10 teams
- Shared canned responses
- Unlimited history
- 10 AI Agents
- 200 AI resolutions per month
- Ticket summaries
- Tag suggestions
- Automated tags
- Chat supervision
- Chat takeover
- Agent activity
- Performance reports
- 30 proactive campaigns
Enterprise
Custom custom, contact sales
- Everything in Growth
- Custom AI Agents
- Tailored workflows
- Multiple brands
- Custom roles
- Dedicated Account Manager
- Personalized onboarding
- Product training
- Direct engineering support
- SOC 2 Type 2
- HIPAA compliance
- SLAs and compliance
- White-label widget
- SSO and audit logs
What you get on each plan
| Feature | Essential | Growth | Enterprise |
|---|---|---|---|
| Price per user (billed monthly) | $25 | $99 | Custom |
| Price per user (billed yearly) | $19 | $79 | Custom |
| AI Agents | 1 | 10 | custom |
| Included AI resolutions | 10 per month | 200 per month | custom |
| Custom skills | 10 | 10 | custom |
| Reply suggestions | 5 monthly per user | 50 monthly per user | custom |
| AI text edits | 5 monthly per user | 100 monthly per user | custom |
| Chat summaries | — | ✓ | ✓ |
| Ticket summaries | — | ✓ | ✓ |
| Tag suggestions | — | ✓ | ✓ |
| Live visitors tracked | 50 | 400 | custom |
| Proactive campaigns | 3 | 30 | custom |
| Proactive campaigns impressions | 1,000 | 10,000 | custom |
| Chat routing rules | — | ✓ | ✓ |
| Working hours | — | ✓ | ✓ |
| Teams | 1 | 10 | custom |
| Shared canned responses | — | ✓ | ✓ |
| Chat supervision | — | ✓ | ✓ |
| Custom fields | 5 | 20 | custom |
| Ticketing rules | 3 | 10 | custom |
| Forwarding addresses | 1 | 10 | custom |
Hidden costs & add-ons
| Cost driver | Price | When it applies |
|---|---|---|
| Extra AI resolutions package (50) | $49.50 | Essential, Growth |
HelpDesk pricing vs alternatives
| Brand | Entry price | Free plan | Model | Best for | |
|---|---|---|---|---|---|
| HelpDesk | $19 per seat / mo | No · 14-day trial | Per seat | — | |
| Freshworks | — | — | — | — | Compare → |
| Zendesk | $19 per seat / mo | No | Per seat | Support teams from startups to enterprises that need omnichannel ticketing with AI automation | Compare → |
| Zoho | — | — | — | Businesses of all sizes, from startups to enterprises, wanting one suite for sales, support, finance and HR | Compare → |
| Intercom | $29 per seat / mo | No · 14-day trial | Per seat | Support teams from startups to large enterprises that want AI-first customer service with human agents and an AI agent in one system | Compare → |
List prices as published on www.helpdesk.com/pricing/. Totals are worked examples, not quotes.