Infobip
Build meaningful customer relationships across any communication channel
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- Infobip ranks #40 of 48 in Contact Center with an AI visibility score of 0.3 (SlateIndex, Nov 3, 2026).
- Infobip's visibility rose 0.3 points since the previous weekly run.
- Infobip is most visible on ChatGPT (1) and least on Perplexity (0).
- AI engines name Infobip in 1 of the 30 Contact Center buyer prompts SlateIndex tracks.
- metrigy.com is the source AI engines cite most in answers about Infobip, with 4 citations.
About
Company details for Infobip
Infobip is a cloud communication platform-as-a-service that lets businesses engage customers over SMS, email, voice, RCS, WhatsApp, Viber, in-app messaging and other channels through APIs and drag-and-drop tools. Its product range also includes a cloud contact center, a chatbot builder, a customer data platform, and authentication and fraud protection. Its AgentOS agentic AI platform was announced in 2026. It ranks #40 of 48 in Contact Center on SlateIndex and has a visibility score of 0.3 in the latest weekly run.
Founded in 2006 and headquartered in London, United Kingdom, the company employs 1,001–5,000 people. Its differentiator: a full-stack cloud platform in which all solutions are developed in-house.
- Website
- infobip.com
- Categories
- Contact Center
- Company size
- 1,001–5,000 employees
- Headquarters
- London, United Kingdom
- Founded
- 2006
- Funding
- Debt facility (BlackRock and Blue Owl as lenders)
- Compliance
- ISO 9001, ISO 27001, ISO 27018, ISO 22301, SOC 2 Type 2, CSA STAR Level 1 registration, Spain ENS basic compliance
- Support
- Support center, Service status page
Read from linkedin.com, capterra.com, infobip.com, pitchbook.com, businesswire.com, prnewswire.com · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
Infobip gained 0.3 points over 1 weekly run in Contact Center. Genesys leads the category at 52.3%.
Media
Website and product screenshots for Infobip
AI mentions & citations
Recent answers that name Infobip
No mentions in the latest run.
Products & features
What Infobip sells
AgentOS
Agentic AI platform
Journey orchestration
Orchestrates customer journeys across channels
AI agents
AI agents for customer interactions
AI chatbot builder
Builds chatbots with drag and drop tools
Cloud contact center
Contact center with automatic agent assignment and load-balancing or round-robin modes
Customer data platform
Customer data management across channels
Conversational AI
Two-way conversational messaging
Voice AI Agents
AI agents for voice conversations
Insights and analytics
Reporting on customer engagement
Programmable Channels
APIs for SMS, RCS, email, MMS, voice, live chat, video, in-app, push, WhatsApp, Viber, Messenger, Instagram and Telegram
CPaaS X API
Modular API stack for platforms to scale
Authentication API
Customer authentication and verification
Target market & buyers
Enterprises, B2B platforms, digital natives, wholesale and telecom operators
Notable customers include Yamaha, TGR Haas F1 Team.
| Industry | Primary use case |
|---|---|
| Finance | Reassure customers with secure interactions |
| Retail & eCommerce | Boost conversion and increase customer loyalty |
| Telecoms | Build CX solutions across the telecom customer journey |
| Healthcare | Patient experience in person or at home |
| Transportation | Transportation and logistics customer experience |
| Government | Citizen engagement |
| Sport & entertainment | Fan engagement |
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Series A (One Equity Partners) | 2020 | $200M |
| Debt financing (BlackRock Ares Management as lender) | 2021 | $500M |
| Debt facility (BlackRock and Blue Owl as lenders) | 2025 | $520M |
| Latest known round | Total raised |
|---|---|
| Debt facility (BlackRock and Blue Owl as lenders) | — |
Recent developments
- Jun 2026CompanyRanked 16th in Fortune's Europe's Most Innovative Companies 2026
Infobip was ranked 16th in Fortune's Europe's Most Innovative Companies 2026 list.
- May 2026CompanyLeader in 2026 Gartner Magic Quadrant for CPaaS
Named a Leader in the 2026 Gartner Magic Quadrant for CPaaS, its fourth consecutive year.
- Apr 2026Product20th anniversary release says AgentOS is live
Its 20th-anniversary release said AgentOS is now live.
- Jan 2026CompanyLeadership changes take effect
Leadership changes effective January 1, 2026 added a Chief Innovation Officer and a Chief Revenue Officer.
- Jul 2025Funding$520M debt facility
Took a $520M debt facility with BlackRock and Blue Owl named as lenders; one source calls it a line of credit rather than equity.
Competitive landscape
How Infobip compares with its top three alternatives
Infobip most often appears alongside Genesys, Salesforce, CXone in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| Infobip | 0.3% | 0.1% | up+0.3% | Pricing not available |
| Genesys | 52.3% | 8.9% | down−2.3% | Pricing not available |
| Salesforce | 46.2% | 9.6% | New | Pricing not available |
| CXone | 35.9% | 6.3% | down−0.8% | Pricing not available |
| AWS | 35.7% | 7.5% | New | Pricing not available |
Cite as: SlateIndex, “Infobip AI visibility profile”, https://slateindex.ai/brand/infobip, data of Nov 3, 2026. Licence: CC BY 4.0.