ServiceMax
NewNew to the index — the ServiceMax profile is being built from its website.
#12 of 39 in Field Service Management50% positive in AI answers
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
- ServiceMax ranks #12 of 39 in Field Service Management with an AI visibility score of 10.6 (SlateIndex, Nov 3, 2026).
- ServiceMax is most visible on Google AI Mode (12.4) and least on ChatGPT (8.9).
- AI engines name ServiceMax in 10 of the 30 Field Service Management buyer prompts SlateIndex tracks.
- salesforce.com is the source AI engines cite most in answers about ServiceMax, with 18 citations.
About
Company details for ServiceMax
ServiceMax is field service management software from PTC. It covers work orders, scheduling and dispatch, mobile technician tools, asset service management and parts management. It runs on Salesforce and is delivered as cloud software. Reviewers praise its job scheduling and field work order capabilities and report occasional sync and performance slowdowns. It ranks #12 of 39 in Field Service Management on SlateIndex and has a visibility score of 10.6 in the latest weekly run.
- Website
- servicemax.com
- Categories
- Field Service Management
- Company type
- Division of PTC
- Funding
- Growth funding
- Deployment
- Cloud-based
- Platforms
- Salesforce
- Compliance
- ISO 27001
Read from gartner.com, en.wikipedia.org, tracxn.com, support.ptc.com, servicetitan.com, cbinsights.com · refreshed Nov 3, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
Changes appear after the second weekly run in Field Service Management. Salesforce leads the category at 46.2%.
AI mentions & citations
Recent answers that name ServiceMax
Official website of the top field service management software vendors
ServiceMax – Best for complex, asset-centric field service operations and manufacturers.
Best field service management software for enterprise
ServiceMax (by PTC) — Best for asset-centric and manufacturing enterprises
How do I choose a field service management software for a mid-market team?
Asset-Intensive & Equipment Maintenance (Manufacturing, Medical, Energy): Platforms like ServiceMax or Simpro excel at complex project costing, asset tracking, and service-level agreements (SLAs).
Best field service management software for enterprise
For asset-intensive industries such as manufacturing, utilities, telecom, and medical devices, IFS Cloud or ServiceMax may be a better fit.
Best field service management software with AI features
For 2026, I would put Oracle Field Service, Salesforce Agentforce Field Service, ServiceNow FSM, ServiceMax, ServiceTitan, and Microsoft Dynamics 365 Field Service on the enterprise shortlist.
Compare the leading field service management platforms
Global manufacturing, utilities, or complex equipment service: IFS Cloud, ServiceMax, Oracle Field Service, or SAP FSM.
Best field service management software with AI features
Choose ServiceMax when equipment uptime, warranties, parts, and service contracts matter more than general-purpose CRM functionality.
Compare the leading field service management platforms
Products & features
What ServiceMax sells
Work orders
Creating and managing field service work orders.
Scheduling and dispatch
Scheduling and dispatching technicians to jobs.
Mobile technician tools
Mobile tools for field technicians to update job details.
Asset service management
Managing service for customer assets.
Parts management
Managing parts used in field service.
Strengths engines cite
- Built for asset-centric, complex equipment service
- Well suited to manufacturing, medical device and other asset-heavy industries
- Strong contract, warranty and SLA management
- Asset tracking and project costing for equipment maintenance
- Industry-proven leader and enterprise shortlist choice
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Series E | 2014 | $71M |
| Series F | 2015 | $82M |
| Growth funding | 2020 | $80M |
| Latest known round | Total raised |
|---|---|
| Growth funding | — |
Recent developments
- Oct 2025ProductPTC adds agentic AI functions to ServiceMax and Servigistics
PTC added agentic AI functions to ServiceMax and Servigistics.
- Sep 2025ProductServiceMax Core September 2025 patch released
The ServiceMax Core September 2025 patch was released.
- Jun 2025CompanyServiceMax Connect Barcelona 2025 customer event held
ServiceMax held its Connect Barcelona 2025 customer event.
Competitive landscape
How ServiceMax compares with its top three alternatives
ServiceMax most often appears alongside Salesforce, Microsoft Dynamics 365 Field Service, IFS in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| ServiceMax | 10.6% | 4% | New | Pricing not available |
| Salesforce | 46.2% | 9.6% | New | Pricing not available |
| Microsoft Dynamics 365 Field Service | 30.5% | 7.7% | New | Pricing not available |
| IFS | 18.7% | 4.9% | New | Pricing not available |
| ServiceTitan | 28.9% | 8.3% | New | Contact sales |
What AI answers say
Sentiment and themes from the answers that mention this brand
Positive 50% · Neutral 35% · Mixed 15% of 20 engine answers that mention ServiceMax
Praised for
- Built for asset-centric, complex equipment service
- Well suited to manufacturing, medical device and other asset-heavy industries
- Strong contract, warranty and SLA management
- Asset tracking and project costing for equipment maintenance
- Industry-proven leader and enterprise shortlist choice
Criticised for
Cite as: SlateIndex, “ServiceMax AI visibility profile”, https://slateindex.ai/brand/servicemax, data of Nov 3, 2026. Licence: CC BY 4.0.