Shelf
NewNext-generation knowledge and governance platform for accurate GenAI answers.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
- Shelf ranks #38 of 52 in Knowledge Management with an AI visibility score of 1.5 (SlateIndex, Nov 3, 2026).
- Shelf is most visible on Perplexity (2.6) and least on Google AI Mode (0).
- AI engines name Shelf in 2 of the 30 Knowledge Management buyer prompts SlateIndex tracks.
- gartner.com is the source AI engines cite most in answers about Shelf, with 5 citations.
About
Company details for Shelf
Shelf is a knowledge and governance platform that turns scattered enterprise documents, files and other knowledge sources into structured, contextualized, quality-checked information. Its Cortex technology adds metadata, relationships, business context, access controls and continuous quality checks. Shelf AI Knowledge Management serves business and knowledge teams, while Cortex as a Service serves technical teams that run it beneath their own AI layer. It ranks #38 of 52 in Knowledge Management on SlateIndex and has a visibility score of 1.5 in the latest weekly run.
It has raised about $61M. Its differentiator: adds business context, relationships and continuous quality checks to documents before AI uses them.
- Website
- shelf.io
- Categories
- Knowledge Management
- Company size
- 51–200 employees
- Headquarters
- New York City, NY, United States
- Company type
- Private, venture-backed
- Funding
- Series B · $61M raised
- Deployment
- Cloud-hosted on AWS, with data centers in the US, Canada and EU
- Compliance
- SOC 2 Type II, GDPR, CCPA
- Support
- Contact form on the website, Developer portal with API specs, cookbooks and SDKs
Read from linkedin.com, g2.com, twitter.com, shelf.io, siliconangle.com, cbinsights.com · refreshed Nov 3, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
Changes appear after the second weekly run in Knowledge Management. Notion leads the category at 57.4%.
Media
Website and product screenshots for Shelf
AI mentions & citations
Recent answers that name Shelf
Which Knowledge Management vendors do analysts recommend?
Analysts most consistently recommend Salesforce, Verint, ServiceNow, NICE, eGain, and Shelf for knowledge management—especially in customer-service and contact-center environments.
Which Knowledge Management vendors do analysts recommend?
Official website of the top knowledge management tool vendors
My recommendation: If you're building a vendor landscape or competitive intelligence database, start with Confluence, SharePoint, Notion, Guru, Glean, Bloomfire, Document360, eGain, KMS Lighthouse, and Shelf.
Products & features
What Shelf sells
Shelf AI Knowledge Management
Helps business and knowledge management teams manage, govern, create, find and use enterprise knowledge.
Cortex
Enriches documents and files with metadata, relationships, context, quality controls and governance for AI.
Cortex as a Service
Cortex delivered beneath an application or AI experience layer that a team already owns.
Search Copilot
Search assistant that a customer says has reduced the time agents spend looking for answers.
Strengths engines cite
- Recommended by analysts for knowledge management
- Suited to customer-service and contact-center knowledge management
- Recommended for vendor landscape and competitive intelligence databases
Target market & buyers
Contact centers, support organizations and other companies with large knowledge bases.
Notable customers include Glovo, HelloFresh, DSW, Roku, Granite Telecommunications.
| Industry | Primary use case |
|---|---|
| Customer service and contact centers | Giving agents accurate answers from governed knowledge, with reported handle-time reductions |
| Telecommunications | Knowledge management and content organization for staff, as described by a customer |
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Seed | 2017 | $2M |
| Series A | 2020 | $6M |
| Series B | 2021 | $53M |
| Latest known round | Total raised |
|---|---|
| Series B | $61M |
Recent developments
- Sep 2025CompanyNamed IDC Innovator for Data Intelligence Platform Software 2025
Shelf was recognized as an IDC Innovator for Data Intelligence Platform Software in 2025.
Competitive landscape
How Shelf compares with its top three alternatives
Shelf most often appears alongside Atlassian Confluence, Zendesk, Salesforce in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| Shelf | 1.5% | 0.7% | New | Pricing not available |
| Atlassian Confluence | 53.4% | 10.9% | New | Pricing not available |
| Zendesk | 49.3% | 11.2% | up+0.3% | $19 / seat / mo |
| Salesforce | 46.2% | 9.6% | New | Pricing not available |
| Guru | 29.9% | 8% | New | Contact sales |
What AI answers say
Sentiment and themes from the answers that mention this brand
Positive 67% · Neutral 33% · Mixed 0% of 3 engine answers that mention Shelf
Praised for
- Recommended by analysts for knowledge management
- Suited to customer-service and contact-center knowledge management
- Recommended for vendor landscape and competitive intelligence databases
Criticised for
Cite as: SlateIndex, “Shelf AI visibility profile”, https://slateindex.ai/brand/shelf, data of Nov 3, 2026. Licence: CC BY 4.0.