Who each engine recommends
Position of every brand named in the latest run.
| Brand | ChatGPT | Perplexity | AI Mode | Mention rate |
|---|---|---|---|---|
| Atlassian ConfluenceTop pick | #1 | #1 | #1 | |
| Notion | #2 | #2 | #2 | |
| Guru | #4 | #4 | #4 | |
| Document360 | #7 | #6 | #6 | |
| Helpjuice | #12 | #8 | #8 | |
| Microsoft SharePoint | #3 | #3 | — | |
| Glean | #5 | — | #5 | |
| Zendesk | #8 | #5 | — | |
| Bloomfire | #6 | #7 | — | |
| Stonly | #16 | — | #7 | |
| eGain | #14 | — | #9 | |
| Nuclino | #10 | #10 | — | |
| Zoho | #18 | #11 | — | |
| ServiceNow | #19 | #12 | — | |
| GitBook | #23 | #14 | — | |
| Shelf | #15 | #17 | — | |
| Salesforce | #20 | #16 | — | |
| ClickUp | — | — | #3 | |
| Slab | — | #9 | — | |
| Slite | #9 | — | — | |
| Tettra | #11 | — | — | |
| KMS Lighthouse | #13 | — | — | |
| Stack Overflow for Teams | — | #13 | — | |
| HubSpot | — | #15 | — | |
| KnowledgeOwl | #17 | — | — | |
| Coveo | #21 | — | — | |
| XWiki | #22 | — | — |
Responses
What each engine answered, and how the shortlist moved.
Below is a curated list of leading Knowledge Management (KM) software vendors, with links to their official websites. The selection covers enterprise knowledge management, internal company wikis, AI-powered enterprise search, and customer-facing knowledge bases. Top knowledge management tool vendors Vendor / Product Official website Primary focus ------------------------ Atlassian Confluence atlassian.com/software/confluence Enterprise wiki and collaboration Notion notion.com Knowledge hubs,…
- Atlassian Confluence
- Notion — My recommendation: If you're building a vendor landscape or competitive intelligence database, start with Confluence, SharePoint, Notion, Guru, Glean, Bloomfire, Document360, eGain, KMS Lighthouse, and Shelf.
- Microsoft SharePoint
- Guru — My recommendation: If you're building a vendor landscape or competitive intelligence database, start with Confluence, SharePoint, Notion, Guru, Glean, Bloomfire, Document360, eGain, KMS Lighthouse, and Shelf.
- Glean — My recommendation: If you're building a vendor landscape or competitive intelligence database, start with Confluence, SharePoint, Notion, Guru, Glean, Bloomfire, Document360, eGain, KMS Lighthouse, and Shelf.
- Bloomfire — My recommendation: If you're building a vendor landscape or competitive intelligence database, start with Confluence, SharePoint, Notion, Guru, Glean, Bloomfire, Document360, eGain, KMS Lighthouse, and Shelf.
- Document360 — My recommendation: If you're building a vendor landscape or competitive intelligence database, start with Confluence, SharePoint, Notion, Guru, Glean, Bloomfire, Document360, eGain, KMS Lighthouse, and Shelf.
- Zendesk
- Slite
- Nuclino
- Tettra
- Helpjuice
- KMS Lighthouse — My recommendation: If you're building a vendor landscape or competitive intelligence database, start with Confluence, SharePoint, Notion, Guru, Glean, Bloomfire, Document360, eGain, KMS Lighthouse, and Shelf.
- eGain — My recommendation: If you're building a vendor landscape or competitive intelligence database, start with Confluence, SharePoint, Notion, Guru, Glean, Bloomfire, Document360, eGain, KMS Lighthouse, and Shelf.
- Shelf — My recommendation: If you're building a vendor landscape or competitive intelligence database, start with Confluence, SharePoint, Notion, Guru, Glean, Bloomfire, Document360, eGain, KMS Lighthouse, and Shelf.
- Stonly
- KnowledgeOwl
- Zoho
- ServiceNow
- Salesforce
- Coveo
- XWiki
- GitBook
Here are official websites for widely recognized knowledge management tool vendors, including platforms commonly listed among top solutions.
- Atlassian Confluence — Confluence by Atlassian — atlassian.com/software/confluence.
- Notion — The best fit depends on the use case: Confluence, Notion, and SharePoint for internal wikis; Zendesk and Document360 for customer-facing documentation; and Guru or Bloomfire for enterprise search and governed knowledge.
- Microsoft SharePoint — Microsoft SharePoint — microsoft.com/microsoft-365/sharepoint/collaboration.
- Guru — The best fit depends on the use case: Confluence, Notion, and SharePoint for internal wikis; Zendesk and Document360 for customer-facing documentation; and Guru or Bloomfire for enterprise search and governed knowledge.
- Zendesk — Zendesk Knowledge — zendesk.com/knowledge.
- Document360 — The best fit depends on the use case: Confluence, Notion, and SharePoint for internal wikis; Zendesk and Document360 for customer-facing documentation; and Guru or Bloomfire for enterprise search and governed knowledge.
- Bloomfire — The best fit depends on the use case: Confluence, Notion, and SharePoint for internal wikis; Zendesk and Document360 for customer-facing documentation; and Guru or Bloomfire for enterprise search and governed knowledge.
- Helpjuice
- Slab
- Nuclino
- Zoho — Zoho Learn — zoho.com/learn.
- ServiceNow — ServiceNow Knowledge Management — servicenow.com/products/knowledge-management.html.
- Stack Overflow for Teams — Stack Overflow for Teams — stackoverflow.co/teams.
- GitBook
Here are the official websites for the top knowledge management (KM) and collaborative workspace tool vendors , categorized by their primary use case: Enterprise Team Wikis & Collaboration
- Atlassian Confluence — Atlassian Confluence – Industry standard for large-scale enterprise documentation and team wikis.
- Notion — Notion – Highly flexible, all-in-one collaborative workspace and database tool.
- ClickUp — ClickUp – Comprehensive project and knowledge management tool with built-in AI search features.[](https://www.gartner.com/reviews/market/knowledge-management-software).
- Guru — Guru – AI-powered enterprise search and verified internal knowledge layer.
- Glean — Glean – Work AI platform and enterprise search that connects all company apps.[](https://www.gartner.com/reviews/market/knowledge-management-software).
- Document360 — Document360 – Specialized knowledge base platform for building customer help centers and user guides.
- Stonly — Stonly – Interactive, step-by-step knowledge management platform for customer support and success teams.
- Helpjuice — Helpjuice – Dedicated knowledge base software focused heavily on internal and external content scaling.
- eGain — eGain – AI-powered customer service knowledge management hub built for large enterprises.[](https://www.gartner.com/reviews/market/knowledge-management-software).
Citations
Sources the engines cited for this prompt.
| Source | Type | Citations | Cited by |
|---|---|---|---|
| capterra.com | Review site | 3 | ChatGPT, Perplexity |
| gartner.com | Analyst | 3 | ChatGPT, Google AI Mode |
| kmworld.com | Web | 3 | ChatGPT, Perplexity |
| nuclino.com | Brand site · Nuclino | 2 | ChatGPT, Perplexity |
| salesforce.com | Brand site · Salesforce | 2 | ChatGPT, Perplexity |
| shelf.io | Brand site · Shelf | 2 | ChatGPT, Perplexity |
| softwarereviews.com | Web | 2 | ChatGPT |
| atlassian.com | Web | 1 | ChatGPT |
| bloomfire.com | Brand site · Bloomfire | 1 | ChatGPT |
| coveo.com | Brand site · Coveo | 1 | ChatGPT |
| docsbot.ai | Web | 1 | Perplexity |
| document360.com | Brand site · Document360 | 1 | ChatGPT |
| egain.com | Brand site · eGain | 1 | ChatGPT |
| getguru.com | Brand site · Guru | 1 | ChatGPT |
| gitbook.com | Brand site · GitBook | 1 | ChatGPT |
| glean.com | Brand site · Glean | 1 | ChatGPT |
| golden.com | Web | 1 | Perplexity |
| helpjuice.com | Brand site · Helpjuice | 1 | ChatGPT |
| hubspot.com | Brand site · HubSpot | 1 | Perplexity |
| ibm.com | Web | 1 | ChatGPT |
| kmslh.com | Brand site · KMS Lighthouse | 1 | ChatGPT |
| knowledgeowl.com | Brand site · KnowledgeOwl | 1 | ChatGPT |
| livepro.com | Web | 1 | Perplexity |
| lucidworks.com | Web | 1 | ChatGPT |
| microsoft.com | Web | 1 | ChatGPT |