AsteriskFree, open-source framework for building communications applications
vs
GladlyCustomer experience AI built to engage, not deflect.
Comparison · Contact Center · weekly run Nov 3
Asterisk vs Gladly
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Gladly is the stronger AI pick in Contact Center: it has a visibility score of 0.6 versus 0 for Asterisk.
Choose Asterisk if…
No clear advantage in the published data.
Choose Gladly if…
- You want the brand AI engines rank higher (0.6 vs 0)
- You need SOC 2 Type II or PCI DSS or HIPAA or GDPR or CCPA coverage
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Asterisk | Gladly |
|---|---|---|
| Visibility score | 0% | 0.6% |
| Change vs last week | no change0% | down−1.5% |
| Rank in Contact Center | #41 | #38 |
| Share of voice | 0% | 0.2% |
| Mentions this run | 0 | 1 |
| Positive in AI answers | — | 75% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Asterisk 0pp · Gladly −1.5pp over 1 weekly runs.
Engine by engine
Gladly leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
AsteriskGladly
Head to head in AI answers
0 engine answers name both brands
0Asterisk ranked higher
0Gladly ranked higher
Features, pricing & fit
| Dimension | Asterisk | Gladly |
|---|---|---|
| Deployment | — | Cloud (SaaS) |
| Compliance | — | SOC 2 Type II, PCI DSS, HIPAA, GDPR, CCPA |
| Founded | 1999 | 2014 |
| Headquarters | Markham, Ontario (parent company Sangoma) | San Francisco, California, United States |
| Employees | — | 201–500 |
| Funding | Series A · $14M raised | Funding round led by AVP |
| Best for | Organizations with trained IT staff that run larger deployments, according to a GetApp reviewer; small organizations without that staff are advised to choose a hosted solution. | Retail and ecommerce brands that want one AI and agent platform for both selling and service |
Pros and cons
Themes from the AI answers that mention each brand
Asterisk
Profile in progress.
Gladly
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
- Top recommended contact center platform in latest G2 reviews
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Asterisk vs Gladly”, https://slateindex.ai/compare/asterisk-vs-gladly, data of Nov 3, 2026. Licence: CC BY 4.0.