Gladly

Customer experience AI built to engage, not deflect.

Help DeskSan Francisco, California, United States201–500 employeesFounded 2014

#34 of 37 in Help Desk 75% positive in AI answers

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Visibility score

0.3%

+0.3% vs last week

Weekly run · Nov 3

Data collected Nov 3, 2026·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run Nov 9, 2026

Gladly ranks #34 of 37 in Help Desk with an AI visibility score of 0.3 (SlateIndex, Nov 3, 2026).
Gladly's visibility rose 0.3 points since the previous weekly run.
Gladly is most visible on ChatGPT (0.9) and least on Perplexity (0).
AI engines name Gladly in 2 of the 60 Help Desk buyer prompts SlateIndex tracks.
freshworks.com is the source AI engines cite most in answers about Gladly, with 2 citations.

About

Company details for Gladly

Gladly is an AI customer service and conversational commerce platform for retail and ecommerce brands. It keeps one lifelong customer record across chat, email, SMS, social media and voice, shared by AI and human agents. Its AI answers shopping and service questions on the brand's site, recommends products and hands off to human agents when needed. It ranks #34 of 37 in Help Desk on SlateIndex and has a visibility score of 0.3 in the latest weekly run.

Founded in 2014 and headquartered in San Francisco, California, United States, the company employs 201–500 people. Its differentiator: a single lifelong customer record and one AI across sales and service, so conversations never restart.

Website: gladly.ai
Categories: Help Desk, Contact Center
Company size: 201–500 employees
Headquarters: San Francisco, California, United States
Founded: 2014
Company type: Private, venture-backed
Funding: Funding round led by AVP
Deployment: Cloud (SaaS)
Platforms: Web
Compliance: SOC 2 Type II, PCI DSS, HIPAA, GDPR, CCPA

LinkedIn · linkedin.com/company/gladly-inc X · twitter.com/gladly Facebook · facebook.com/gladlyinc YouTube · youtube.com/@gladlyinc

Read from linkedin.com, g2.com, gladly.ai, help.gladly.com, datanyze.com, omm.com · refreshed Nov 2, 2026.

AI visibility

Latest weekly run · Nov 3 · next run Nov 9

Visibility score

0.3%

across Help Desk answers, weighted by position

ChatGPT0.9%

AI Mode0%

Perplexity0%

Change

+0.3%

vs last week’s run

Category rank

#34 of 37

in Help Desk

Mentions

in this week’s run

Share of voice

0.2%

of AI mentions in Help Desk

Visibility score trend

Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.

Now0.3%

30-day changeup+0.3pp

High · low0.3% · 0%

Rank#28 → #34

Compare in

Gladly gained 0.3 points over 1 weekly run in Help Desk. Freshworks leads the category at 61.5%.

Media

Website and product screenshots for Gladly

All media

Home page

AI mentions & citations

Recent answers that name Gladly

All prompts

Official website of the top help desk platform vendors

ChatGPT · run of Nov 3

Products & features

What Gladly sells

Gladly AI

AI agent for shopping help and customer service on the brand's site and other channels.

Customer Profile

Unified customer profile with history, preferences, loyalty status and relationships.

Lifelong Customer Context

One lifelong customer record shared across channels, AI and human agents.

Sidekick Sales

AI sales assistant.

App Platform

Tools for building custom integrations.

Strengths engines cite

High G2 rating of about 4.7/5
People-centric, conversation-driven approach over ticket-centric workflows
Top recommended contact center platform in latest G2 reviews

Target market & buyers

Consumer brands, especially retail and ecommerce

Notable customers include Nordstrom, Bombas, Condé Nast, Rothy's, KÜHL, MaryRuth's, Deckers Brands, Breeze Airways.

Industry	Primary use case
Retail and ecommerce	Product guidance, conversion and post-purchase support
Airlines	Digital-first guest care (Breeze Airways)
Media and publishing	Unified CX across 18 brands (Condé Nast)

Funding & recent developments

Funding

Round	Year	Amount
Series C	2017	$36M
Funding round led by Riverwood Capital	2022	$55M
Funding round led by AVP	2024	$40M

Latest known round	Total raised
Funding round led by AVP	—

Recent developments

Dec 2025CompanyBest Overall Customer Experience Solution Provider
Gladly was named Best Overall Customer Experience Solution Provider.
Sep 2025ProductSidekick Sales announced
Gladly announced Sidekick Sales, an AI sales assistant.
Sep 2025SecurityOpenRouter added as sub-processor
OpenRouter was added as a sub-processor for the Sidekick Voice service.
Jun 2025CompanyCCW Excellence Award
Gladly won Disruptive Technology of the Year at the CCW Excellence Awards.

Competitive landscape

How Gladly compares with its top three alternatives

All alternatives

Gladly most often appears alongside HubSpot, Freshworks, Genesys in AI answers.

vsGladly vs HubSpot0.3% vs 73.1% visibility · HubSpot leadsFull comparison vsGladly vs Freshworks0.3% vs 61.5% visibility · Freshworks leadsFull comparison vsGladly vs Genesys0.3% vs 52.3% visibility · Genesys leadsFull comparison

Brand	Visibility	Share of voice	vs last week	Starting price
Gladly	0.3%	0.2%	up+0.3%	Pricing not available
HubSpot	73.1%	13.1%	New	Free plan
Freshworks	61.5%	12.9%	up+1.7%	Pricing not available
Genesys	52.3%	8.9%	down−2.3%	Pricing not available
Zendesk	49.3%	11.2%	up+0.3%	$19 / seat / mo