Gladly vs HubSpot
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
HubSpot is the stronger AI pick in Help Desk: it has a visibility score of 26.5 versus 0.3 for Gladly, and ranks ahead in 100% of the answers that name both.
Choose Gladly if…
- AI answers describe it more positively (75% vs 35% positive)
- You need PCI DSS or HIPAA or GDPR or CCPA coverage
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
Choose HubSpot if…
- You want the brand AI engines rank higher (26.5 vs 0.3)
- You need SOC 3 coverage
- You prefer a larger, established vendor (5,000+ employees)
- intuitive, user-friendly interface
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gladly | HubSpot |
|---|---|---|
| Visibility score | 0.3% | 26.5% |
| Change vs last week | up+0.3% | up+1.9% |
| Rank in Help Desk | #34 | #6 |
| Share of voice | 0.2% | 7.2% |
| Mentions this run | 1 | 36 |
| Positive in AI answers | 75% | 35% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gladly +0.3pp · HubSpot +1.8000000000000007pp over 1 weekly runs.
Engine by engine
HubSpot leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Gladly | HubSpot |
|---|---|---|---|
| Official website of the top help desk platform vendors | ChatGPT | #19 | #7 |
Features, pricing & fit
| Dimension | Gladly | HubSpot |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | Free; paid from $7 per seat / mo |
| Free plan | — | Yes |
| Onboarding fee | — | $3,000 |
| Deployment | Cloud (SaaS) | Cloud |
| Integrations | — | 2000+ |
| Compliance | SOC 2 Type II, PCI DSS, HIPAA, GDPR, CCPA | SOC 2 Type II, SOC 3 |
| Support | — | Phone |
| Founded | 2014 | 2006 |
| Headquarters | San Francisco, California, United States | Cambridge, Massachusetts, United States |
| Employees | 201–500 | 5,000+ |
| Funding | Funding round led by AVP | Corporate round |
| Best for | Retail and ecommerce brands that want one AI and agent platform for both selling and service | Startups, small and mid-sized businesses and enterprises wanting marketing, sales and service on one CRM. |
Plans side by side
Gladly
Pricing not available.
HubSpot
Pros and cons
Themes from the AI answers that mention each brand
Gladly
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
- Top recommended contact center platform in latest G2 reviews
HubSpot
- intuitive, user-friendly interface
- generous free tier
- all-in-one CRM and marketing platform
- tight CRM integration for live chat and service
- good fit for startups and small businesses
- higher-tier costs and onboarding fees
- higher month-to-month pricing than annual plans
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gladly vs HubSpot”, https://slateindex.ai/compare/gladly-vs-hubspot, data of Nov 3, 2026. Licence: CC BY 4.0.