Freshworks vs Gladly

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Freshworks is the stronger AI pick in Help Desk: it has a visibility score of 61.5 versus 0.3 for Gladly, and ranks ahead in 100% of the answers that name both.

Choose Freshworks if…

You want the brand AI engines rank higher (61.5 vs 0.3)
You need ISO 27001 or ISO 27701 coverage
You prefer a larger, established vendor (5,000+ employees)
Affordable pricing and good value

Choose Gladly if…

AI answers describe it more positively (75% vs 26% positive)
You need HIPAA or GDPR or CCPA coverage
High G2 rating of about 4.7/5
People-centric, conversation-driven approach over ticket-centric workflows

AI visibility side by side

Latest weekly run · Nov 3

Metric	Freshworks	Gladly
Visibility score	61.5%	0.3%
Change vs last week	up+1.7%	up+0.3%
Rank in Help Desk	#1	#34
Share of voice	12.9%	0.2%
Mentions this run	65	1
Positive in AI answers	26%	75%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Freshworks +1.7000000000000028pp · Gladly +0.3pp over 1 weekly runs.

Engine by engine

Freshworks leads on 3 of 3 engines

ChatGPT

67.4%

0.9%

AI Mode

65%

Perplexity

52.2%

FreshworksGladly

Head to head in AI answers

1 engine answers name both brands

1Freshworks ranked higher

0Gladly ranked higher

Prompt	Engine	Freshworks	Gladly
Official website of the top help desk platform vendors	ChatGPT	#2	#19

Features, pricing & fit

Dimension	Freshworks	Gladly
Deployment	Cloud	Cloud (SaaS)
Compliance	SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS	SOC 2 Type II, PCI DSS, HIPAA, GDPR, CCPA
Founded	2010	2014
Headquarters	San Mateo, California, United States	San Francisco, California, United States
Employees	5,000+	201–500
Funding	IPO	Funding round led by AVP
Best for	—	Retail and ecommerce brands that want one AI and agent platform for both selling and service