Atlassian Confluence vs Freshworks
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Atlassian Confluence is the stronger AI pick in Knowledge Management: it has a visibility score of 53.4 versus 1.3 for Freshworks, and ranks ahead in 100% of the answers that name both.
Choose Atlassian Confluence if…
- You want the brand AI engines rank higher (53.4 vs 1.3)
- AI answers describe it more positively (42% vs 26% positive)
- You need a self-hosted or on-premises option
- You need SOC 2 or SOC 3 or ISO/IEC 27001 or ISO/IEC 27018 coverage
Choose Freshworks if…
- You need SOC 2 Type II or ISO 27001 or ISO 27701 coverage
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Atlassian Confluence | Freshworks |
|---|---|---|
| Visibility score | 53.4% | 1.3% |
| Change vs last week | New | New |
| Rank in Knowledge Management | #2 | #41 |
| Share of voice | 10.9% | 0.6% |
| Mentions this run | 58 | 3 |
| Positive in AI answers | 42% | 26% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Atlassian Confluence 0pp · Freshworks 0pp over 0 weekly runs.
Engine by engine
Atlassian Confluence leads on 3 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | Atlassian Confluence | Freshworks |
|---|---|---|---|
| What should a knowledge management tool integrate with? | Perplexity | #2 | #8 |
| How much does a knowledge management tool cost per month? | AI Mode | #3 | #4 |
Features, pricing & fit
| Dimension | Atlassian Confluence | Freshworks |
|---|---|---|
| Deployment | Cloud (SaaS, hosted by Atlassian) and self-hosted Data Center. Confluence Server reached end of support on 15 February 2024. | Cloud |
| Compliance | SOC 2, SOC 3, PCI DSS, ISO/IEC 27001, ISO/IEC 27018 | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS |
| Founded | — | 2010 |
| Headquarters | Sydney, Australia | San Mateo, California, United States |
| Employees | 5,000+ | 5,000+ |
| Funding | Grant | IPO |
Pros and cons
Themes from the AI answers that mention each brand
Atlassian Confluence
- Industry standard for large-scale enterprise documentation and wikis
- Deep integration with Jira and the Atlassian ecosystem
- Strong fit for engineering and technical teams
- Free plan supports up to 10 users
- Savings of up to 17% when billed annually
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Atlassian Confluence vs Freshworks”, https://slateindex.ai/compare/atlassian-confluence-vs-freshworks, data of Nov 3, 2026. Licence: CC BY 4.0.