AvayaEnterprise CX orchestration with open AI and data
vs
CloudTalkAI business phone system for sales and support
Comparison · Contact Center · weekly run Nov 3
Avaya vs CloudTalk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
CloudTalk is the stronger AI pick in Contact Center: it has a visibility score of 11.5 versus 3.2 for Avaya.
Choose Avaya if…
- You need a self-hosted or on-premises option
- You need PCI or SOC 2 or ISO 27001 or ISO 27017 or ISO 27018 or FedRAMP Moderate or DoD IL4 High coverage
- You prefer a larger, established vendor (5,000+ employees)
- Market leader in on-premises contact centers
Choose CloudTalk if…
- You want the brand AI engines rank higher (11.5 vs 3.2)
- AI answers describe it more positively (56% vs 20% positive)
- You need SOC 2 Type II or ISO/IEC 27001 or GDPR or CCPA or PCI DSS coverage
- Good for small teams and SMBs
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Avaya | CloudTalk |
|---|---|---|
| Visibility score | 3.2% | 11.5% |
| Change vs last week | up+1.2% | up+1.2% |
| Rank in Contact Center | #25 | #14 |
| Share of voice | 1% | 2.4% |
| Mentions this run | 6 | 16 |
| Positive in AI answers | 20% | 56% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Avaya +1.2000000000000002pp · CloudTalk +1.0999999999999996pp over 1 weekly runs.
Engine by engine
CloudTalk leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
AvayaCloudTalk
Head to head in AI answers
0 engine answers name both brands
0Avaya ranked higher
0CloudTalk ranked higher
Features, pricing & fit
| Dimension | Avaya | CloudTalk |
|---|---|---|
| Deployment | Cloud, hybrid or on-premises | Cloud-based |
| Integrations | — | 95+ |
| Compliance | PCI, HIPAA, SOC 2, ISO 27001, ISO 27017, ISO 27018, FedRAMP Moderate, DoD IL4 High | SOC 2 Type II, ISO/IEC 27001, GDPR, CCPA, HIPAA, PCI DSS |
| Support | — | Chat and email support, 24/7, included in all plans, Phone support on higher-tier plans |
| Founded | 2000 | 2016 |
| Headquarters | Morristown, New Jersey, USA | Toronto, Ontario, Canada |
| Employees | 5,000+ | 201–500 |
| Funding | Chapter 11 emergence, owned by former creditors | Series B · $36M raised |
| Best for | Large enterprises and government agencies | Sales and support teams that want phone calls, outbound dialing and AI agents on the same numbers and queues. |
Pros and cons
Themes from the AI answers that mention each brand
Avaya
- Market leader in on-premises contact centers
- 36.3% of global revenue in 2025 for traditional contact centers
- Still a major player in traditional contact centers
CloudTalk
- Good for small teams and SMBs
- CRM integration
- Low pricing and best budget option
- International and global calling coverage
- Quick setup and targeted integrations
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Avaya vs CloudTalk”, https://slateindex.ai/compare/avaya-vs-cloudtalk, data of Nov 3, 2026. Licence: CC BY 4.0.