CloudTalk vs Genesys

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Genesys is the stronger AI pick in Contact Center: it has a visibility score of 52.3 versus 11.5 for CloudTalk, and ranks ahead in 67% of the answers that name both.

Choose CloudTalk if…

AI answers describe it more positively (56% vs 47% positive)
You need SOC 2 Type II or ISO/IEC 27001 or GDPR or CCPA coverage
Good for small teams and SMBs
CRM integration

Choose Genesys if…

You want the brand AI engines rank higher (52.3 vs 11.5)
You need a self-hosted or on-premises option
You need ISO 27001:2022 or ISO 27017 or ISO 27018 or ISO 42001:2023 or SOC 1 Type 2 or SOC 2 Type 2 or HITRUST or FedRAMP Class C (Moderate) for Genesys Cloud CX coverage
You prefer a larger, established vendor (5,000+ employees)

AI visibility side by side

Latest weekly run · Nov 3

Metric	CloudTalk	Genesys
Visibility score	11.5%	52.3%
Change vs last week	up+1.2%	down−2.3%
Rank in Contact Center	#14	#1
Share of voice	2.4%	8.9%
Mentions this run	16	52
Positive in AI answers	56%	47%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

CloudTalk +1.0999999999999996pp · Genesys +30.099999999999998pp over 1 weekly runs.

Engine by engine

Genesys leads on 3 of 3 engines

ChatGPT

14.4%

59.6%

AI Mode

51.3%

Perplexity

20.2%

45.9%

CloudTalkGenesys

Head to head in AI answers

9 engine answers name both brands

3CloudTalk ranked higher

6Genesys ranked higher

Prompt	Engine	CloudTalk	Genesys
How do I choose a contact center platform for a mid-market team?	ChatGPT	#13	#5
Top contact center platform options for B2B SaaS companies	ChatGPT	#12	#1
Top contact center platform options for B2B SaaS companies	Perplexity	#13	#4
Best contact center platform for startups	ChatGPT	#2	#6
Compare the leading Contact Center platforms	Perplexity	#15	#1
Alternatives to the most popular contact center platform	Perplexity	#12	#2
Most affordable contact center platform that is still reliable	ChatGPT	#2	#4
Which contact center platform has transparent pricing?	Perplexity	#2	#1
Where can I sign up for a contact center platform?	ChatGPT	#4	#5

Features, pricing & fit

Dimension	CloudTalk	Genesys
Deployment	Cloud-based	Cloud platform (Genesys Cloud CX) running multicloud, with the legacy Genesys Engage on-premises platform still supported.
Integrations	95+	—
Compliance	SOC 2 Type II, ISO/IEC 27001, GDPR, CCPA, HIPAA, PCI DSS	PCI DSS, ISO 27001:2022, ISO 27017, ISO 27018, ISO 42001:2023, SOC 1 Type 2, SOC 2 Type 2, HIPAA, HITRUST, FedRAMP Class C (Moderate) for Genesys Cloud CX
Support	Chat and email support, 24/7, included in all plans, Phone support on higher-tier plans	—
Founded	2016	1990
Headquarters	Toronto, Ontario, Canada	Menlo Park, California
Employees	201–500	5,000+
Funding	Series B · $36M raised	Strategic investment led by Salesforce and ServiceNow · $2100M raised
Best for	Sales and support teams that want phone calls, outbound dialing and AI agents on the same numbers and queues.	—