CloudTalk
AI business phone system for sales and support
#14 of 48 in Contact Center40,000 customers (per cloudtalk.io)56% positive in AI answers
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- CloudTalk ranks #14 of 48 in Contact Center with an AI visibility score of 11.5 (SlateIndex, Nov 3, 2026).
- CloudTalk's visibility rose 1.2 points since the previous weekly run.
- CloudTalk is most visible on Perplexity (20.2) and least on Google AI Mode (0).
- AI engines name CloudTalk in 12 of the 30 Contact Center buyer prompts SlateIndex tracks.
- nextiva.com is the source AI engines cite most in answers about CloudTalk, with 17 citations.
About
Company details for CloudTalk
CloudTalk is a cloud call center and business phone system for sales and support teams. It combines local numbers in 160+ countries, call routing, queues, dialers and call recording with AI voice agents that answer calls and make outbound calls on the same queues. It connects to CRM and helpdesk tools so calls are logged automatically. It ranks #14 of 48 in Contact Center on SlateIndex and has a visibility score of 11.5 in the latest weekly run.
Founded in 2016 and headquartered in Toronto, Ontario, Canada, the company employs 201–500 people. It has raised about $36M. Its differentiator: aI voice agents work the same local numbers, queues and integrations as human reps, with reps taking over calls when needed.
- Website
- cloudtalk.io
- Categories
- Contact Center
- Company size
- 201–500 employees
- Headquarters
- Toronto, Ontario, Canada
- Founded
- 2016
- Company type
- Private, venture-backed
- Funding
- Series B · $36M raised
- Customers
- 40,000 · per cloudtalk.io
- Deployment
- Cloud-based
- Integrations
- 95+ native
- Languages
- 70 supported
- Compliance
- SOC 2 Type II, ISO/IEC 27001, GDPR, CCPA, HIPAA, PCI DSS
- Support
- Chat and email support, 24/7, included in all plans, Phone support on higher-tier plans
Read from linkedin.com, cloudtalk.io, facebook.com, leadiq.com · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
CloudTalk gained 1.1 points over 1 weekly run in Contact Center. Genesys leads the category at 52.3%.
Media
Website and product screenshots for CloudTalk
AI mentions & citations
Recent answers that name CloudTalk
Which Contact Center tools offer annual discounts?
CloudTalk – highest clearly advertised savings.
Best contact center platform for startups
Most affordable contact center platform that is still reliable
CloudTalk — best budget option for calling
Which contact center platform has transparent pricing?
CloudTalk: from about $25/user/month.
Most affordable contact center platform that is still reliable
Choose CloudTalk if CRM integration and lower pricing are more important than broad omnichannel functionality.
Which contact center platform offers a free trial?
CloudTalk: 14-day free trial.
Where can I sign up for a contact center platform?
Sign up for CloudTalk
Best contact center platform for startups
Products & features
What CloudTalk sells
AI Business Phone System
Phone system with smart routing, IVR, call queues, power dialers, call recording and live monitoring.
AI Voice Agents
AI receptionist and outbound voice agents that answer calls and run follow-up campaigns on the same numbers and queues as human reps.
CloudTalk MCP
Lets AI assistants search calls, read transcripts and manage voice agent campaigns in natural language.
Strengths engines cite
- Good for small teams and SMBs
- CRM integration
- Low pricing and best budget option
- International and global calling coverage
- Quick setup and targeted integrations
Target market & buyers
Sales and support teams
Notable customers include Pipedrive, Pactum.
| Industry | Primary use case |
|---|---|
| Recruiting | Hiring teams log candidate calls and SMS automatically in applicant tracking systems such as Greenhouse and Workable. |
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Seed | 2019 | $2M |
| Series A | — | $7M |
| Series B | 2024 | $28M |
| Latest known round | Total raised |
|---|---|
| Series B | $36M |
Recent developments
- Jan 2026ProductProduct updates for CSV uploads, mobile messaging and Zendesk workflows
Recent product updates in December 2025 and January 2026 focused on CSV uploads, mobile messaging and Zendesk workflows.
- Nov 2025PartnershipStratik Group International partnership
Stratik Group International announced a partnership with CloudTalk.
- May 2025ProductLaunch of AI Voice Agent
CloudTalk launched its AI Voice Agent.
Competitive landscape
How CloudTalk compares with its top three alternatives
CloudTalk most often appears alongside Aircall, Nextiva, Genesys in AI answers.
What AI answers say
Sentiment and themes from the answers that mention this brand
Positive 56% · Neutral 32% · Mixed 12% of 25 engine answers that mention CloudTalk
Praised for
- Good for small teams and SMBs
- CRM integration
- Low pricing and best budget option
- International and global calling coverage
- Quick setup and targeted integrations
Criticised for
Cite as: SlateIndex, “CloudTalk AI visibility profile”, https://slateindex.ai/brand/cloudtalk, data of Nov 3, 2026. Licence: CC BY 4.0.