AvayaEnterprise CX orchestration with open AI and data
vs
JustCallAI-powered phone and SMS platform for sales and support teams
Comparison · Contact Center · weekly run Nov 3
Avaya vs JustCall
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
JustCall is the stronger AI pick in Contact Center: it has a visibility score of 5.3 versus 3.2 for Avaya.
Choose Avaya if…
- You need a self-hosted or on-premises option
- You need PCI or HIPAA or SOC 2 or ISO 27001 or ISO 27017 or ISO 27018 or FedRAMP Moderate or DoD IL4 High coverage
- You prefer a larger, established vendor (5,000+ employees)
- Market leader in on-premises contact centers
Choose JustCall if…
- You want the brand AI engines rank higher (5.3 vs 3.2)
- AI answers describe it more positively (75% vs 20% positive)
- You need SOC 2 Type 2 or ISO 27001:2022 coverage
- Top pick for CRM-connected sales and support
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Avaya | JustCall |
|---|---|---|
| Visibility score | 3.2% | 5.3% |
| Change vs last week | up+1.2% | up+0.9% |
| Rank in Contact Center | #25 | #22 |
| Share of voice | 1% | 1.4% |
| Mentions this run | 6 | 9 |
| Positive in AI answers | 20% | 75% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Avaya +1.2000000000000002pp · JustCall +0.8999999999999995pp over 1 weekly runs.
Engine by engine
JustCall leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
AvayaJustCall
Head to head in AI answers
0 engine answers name both brands
0Avaya ranked higher
0JustCall ranked higher
Features, pricing & fit
| Dimension | Avaya | JustCall |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $29 per seat / mo |
| Free plan | — | No · 14-day trial |
| Deployment | Cloud, hybrid or on-premises | Cloud |
| Integrations | — | 100+ |
| Compliance | PCI, HIPAA, SOC 2, ISO 27001, ISO 27017, ISO 27018, FedRAMP Moderate, DoD IL4 High | SOC 2 Type 2, ISO 27001:2022 |
| Support | — | Dedicated phone support line on Business and SalesPro plans, Dedicated success manager and personalized onboarding on SalesPro, Help Center knowledge base |
| Founded | 2000 | 2016 |
| Headquarters | Morristown, New Jersey, USA | Palo Alto, California |
| Employees | 5,000+ | 201–500 |
| Funding | Chapter 11 emergence, owned by former creditors | Series B · $59M raised |
| Best for | Large enterprises and government agencies | Sales and support teams that want phone, SMS and AI calling in one platform without adding headcount |
Plans side by side
Avaya
Pricing not available.
JustCall
Team$29per user/month, billed annually (minimum 2 licenses)
Pro$49per user/month, billed annually (minimum 2 licenses)
Pro Plus$89per user/month, billed annually (minimum 2 licenses)
BusinessCustomper user/month, billed annually (minimum 10 licenses)
SalesProCustomper user/month, billed annually (minimum 2 licenses)
Pros and cons
Themes from the AI answers that mention each brand
Avaya
- Market leader in on-premises contact centers
- 36.3% of global revenue in 2025 for traditional contact centers
- Still a major player in traditional contact centers
JustCall
- Top pick for CRM-connected sales and support
- Free 14-day trial without credit card
- Flexible, lightweight integration
- Favored by fast-moving sales and support teams
- Centralizes business phone, SMS, and AI call coaching
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Avaya vs JustCall”, https://slateindex.ai/compare/avaya-vs-justcall, data of Nov 3, 2026. Licence: CC BY 4.0.