Bigin by Zoho vs Zendesk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Zendesk is the stronger AI pick in CRM: it has a visibility score of 7.1 versus 6 for Bigin by Zoho, and ranks ahead in 0% of the answers that name both.
Choose Bigin by Zoho if…
- AI answers describe it more positively (100% vs 34% positive)
- You need ISO 27001 or GDPR or SOC 2 or HIPAA coverage
- Best value for small businesses
- Good balance of affordability and reliability
Choose Zendesk if…
- You want the brand AI engines rank higher (7.1 vs 6)
- You need SOC 2 Type II or ISO 27001:2022 or ISO 27018:2019 or ISO 27701:2019 or ISO 27017:2015 or ISO 42001:2023 or FedRAMP LI-SaaS or Cyber Essentials Plus coverage
- Industry leader in omnichannel customer support
- Scalable platform for large enterprise teams
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Bigin by Zoho | Zendesk |
|---|---|---|
| Visibility score | 6% | 7.1% |
| Change vs last week | down−2.7% | down−0.2% |
| Rank in CRM | #13 | #11 |
| Share of voice | 1.6% | 2.8% |
| Mentions this run | 8 | 13 |
| Positive in AI answers | 100% | 34% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Bigin by Zoho +1.2999999999999998pp · Zendesk −0.20000000000000018pp over 1 weekly runs.
Engine by engine
Zendesk leads on 2 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Bigin by Zoho | Zendesk |
|---|---|---|---|
| What are the best CRM tools in 2026? | Perplexity | #7 | #11 |
Features, pricing & fit
| Dimension | Bigin by Zoho | Zendesk |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $19 per seat / mo |
| Free plan | — | No |
| Deployment | Cloud | Cloud (SaaS) |
| Integrations | — | 1800+ |
| Compliance | ISO 27001, GDPR, SOC 2, HIPAA | SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, FedRAMP LI-SaaS, Cyber Essentials Plus |
| Support | — | Help Center, Community, Partners |
| Founded | 2020 | 2007 |
| Headquarters | Chennai, India | San Francisco, California, United States |
| Employees | 5,000+ | 5,000+ |
| Funding | — | Take-private (Hellman & Friedman, Permira) |
| Best for | Small businesses that need a simple, affordable pipeline CRM | Support teams from startups to enterprises that need omnichannel ticketing with AI automation |
Plans side by side
Bigin by Zoho
Pricing not available.
Zendesk
Pros and cons
Themes from the AI answers that mention each brand
Bigin by Zoho
- Best value for small businesses
- Good balance of affordability and reliability
- High ratings and review volume
- Low cost and customizable workflows
- Affordable, reliable and easy to use
Zendesk
- Industry leader in omnichannel customer support
- Scalable platform for large enterprise teams
- Mature ticketing operations and SLA management
- Extensive marketplace and broad integrations
- Free trial available for 14 days
- Heavy, slow deployment compared with lighter tools
- High per-agent costs
- AI add-ons billed separately on top of base fee
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Bigin by Zoho vs Zendesk”, https://slateindex.ai/compare/bigin-by-zoho-vs-zendesk, data of Nov 3, 2026. Licence: CC BY 4.0.