BMC Helix ITSMIT service management on the BMC Helix platform
vs
KayakoAI help desk and customer support platform
Comparison · Help Desk · weekly run Nov 3
BMC Helix ITSM vs Kayako
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
BMC Helix ITSM is the stronger AI pick in Help Desk: it has a visibility score of 1.3 versus 0 for Kayako.
Choose BMC Helix ITSM if…
- You want the brand AI engines rank higher (1.3 vs 0)
- You need FedRAMP Moderate or DISA Impact Level 4 coverage
- You prefer a larger, established vendor (5,000+ employees)
Choose Kayako if…
- You need SOC 2 Type II or GDPR coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | BMC Helix ITSM | Kayako |
|---|---|---|
| Visibility score | 1.3% | 0% |
| Change vs last week | down−0.1% | no change0% |
| Rank in Help Desk | #26 | #37 |
| Share of voice | 0.4% | 0% |
| Mentions this run | 2 | 0 |
| Positive in AI answers | 0% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
BMC Helix ITSM −0.09999999999999987pp · Kayako 0pp over 1 weekly runs.
Engine by engine
BMC Helix ITSM leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
BMC Helix ITSMKayako
Head to head in AI answers
0 engine answers name both brands
0BMC Helix ITSM ranked higher
0Kayako ranked higher
Features, pricing & fit
| Dimension | BMC Helix ITSM | Kayako |
|---|---|---|
| Pricing model | — | Usage-based |
| Entry price | — | $1 / mo |
| Free plan | — | No |
| Deployment | SaaS (AWS) | Cloud |
| Compliance | FedRAMP Moderate, DISA Impact Level 4 | SOC 2 Type II, GDPR |
| Support | — | Help center, White-glove onboarding, Dedicated success manager |
| Founded | — | 2001 |
| Headquarters | Houston, Texas, United States | Austin, Texas, United States |
| Employees | 5,000+ | 51–200 |
| Funding | — | Acquisition by ESW Capital |
| Best for | Large enterprises and government agencies needing ITSM | Support teams that want AI ticket automation deployed for them, either on a new help desk or on top of their existing one |
Plans side by side
BMC Helix ITSM
Pricing not available.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “BMC Helix ITSM vs Kayako”, https://slateindex.ai/compare/bmc-helix-itsm-vs-kayako, data of Nov 3, 2026. Licence: CC BY 4.0.