BMC Helix ITSM
IT service management on the BMC Helix platform
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- BMC Helix ITSM ranks #26 of 37 in Help Desk with an AI visibility score of 1.3 (SlateIndex, Nov 3, 2026).
- BMC Helix ITSM's visibility fell 0.1 points since the previous weekly run.
- BMC Helix ITSM is most visible on ChatGPT (3.9) and least on Perplexity (0).
- AI engines name BMC Helix ITSM in 2 of the 30 Help Desk buyer prompts SlateIndex tracks.
- gartner.com is the source AI engines cite most in answers about BMC Helix ITSM, with 3 citations.
About
Company details for BMC Helix ITSM
BMC Helix ITSM is an IT service management product for running service desk operations such as incident, request and change handling. It is part of the BMC Helix platform, which was carved out of BMC Software and is now a standalone company majority-owned by Montagu. The platform is offered as SaaS on AWS and holds U.S. federal authorizations. It ranks #26 of 37 in Help Desk on SlateIndex and has a visibility score of 1.3 in the latest weekly run.
- Website
- bmc.com
- Categories
- Help Desk
- Company size
- 5,000+ employees
- Headquarters
- Houston, Texas, United States
- Company type
- Private, PE-owned (Montagu majority stake)
- Deployment
- SaaS (AWS)
- Compliance
- FedRAMP Moderate, DISA Impact Level 4
Read from linkedin.com, gartner.com, prnewswire.com, stblaw.com, finance.yahoo.com · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
BMC Helix ITSM lost 0.1 points over 1 weekly run in Help Desk. Freshworks leads the category at 61.5%.
Media
Website and product screenshots for BMC Helix ITSM
AI mentions & citations
Recent answers that name BMC Helix ITSM
Products & features
What BMC Helix ITSM sells
BMC Helix ITSM
IT service management for service desk operations.
Target market & buyers
Large enterprises in financial services, insurance, retail and healthcare
Funding & recent developments
Funding
| Latest known round | Total raised |
|---|---|
| — | — |
Recent developments
- Oct 2026CompanyMontagu deal completed; Helix fully independent
The carve-out from BMC Software closed and Helix is described as a fully independent company.
- Aug 2026ProductLeader in 2026 Gartner Magic Quadrant for ITSM Platforms
BMC Helix named a Leader for the 10th time.
- Jun 2026CompanyMontagu to acquire majority stake in BMC Helix
Montagu agreed to buy a majority stake in BMC Helix from KKR-owned BMC Software, which keeps a minority stake.
Competitive landscape
How BMC Helix ITSM compares with its top three alternatives
BMC Helix ITSM most often appears alongside Freshworks, Zendesk, Salesforce in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| BMC Helix ITSM | 1.3% | 0.4% | down−0.1% | Pricing not available |
| Freshworks | 61.5% | 12.9% | up+1.7% | Pricing not available |
| Zendesk | 49.3% | 11.2% | up+0.3% | $19 / seat / mo |
| Salesforce | 46.2% | 9.6% | New | Pricing not available |
| Jira Service Management | 21.4% | 7.2% | up+0.4% | Pricing not available |
Cite as: SlateIndex, “BMC Helix ITSM AI visibility profile”, https://slateindex.ai/brand/bmc-helix-itsm, data of Nov 3, 2026. Licence: CC BY 4.0.